2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact stated that the windshield frame dislodged, and the contact was able to perform a self-repair with sealant. The vehicle was taken to the dealer to inquire of a recall. The dealer did not find a recall associated with the VIN related to the failure. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 97,000.

The contact owns a 2014 Ford Explorer. The contact stated that after refueling and had placed the vehicle in park (P) and had turned the vehicle off. The contact stated that she was at the rear of the vehicle on the passenger side by the gasoline port, she had inserted the fueling nozzle into the gas filler tube when the vehicle began to roll backward. The contact stated she pulled the fuel nozzle out of the port and then attempted to enter the vehicle through the front passenger door but was unable to get into the vehicle. The contact said that the vehicle rolled backward down the inclined gas station driveway rolled into the roadway and stopped. The contact stated that she was shaken and was not sure if the front passenger door had struck her. The contact stated that she felt pain on her right side from the right side of her face to her hip, but she had not received medical attention. The contact was asked if she had set the parking brake and she reported that she had not. The vehicle had not been taken to a dealer or independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was not informed. The failure mileage was approximately 111,000.

The contact owns a 2014 Ford Explorer. The contact stated that while stopped at a traffic signal, the signal changed, and the accelerator pedal was depressed; however, the vehicle moved forward but failed to accelerate as intended. The contact stated no warning light was illuminated. The contact stated that the vehicle failed to exceed 10 MPH. The contact pulled over and turned off the vehicle and was able to drive back to the residence. The contact stated that the vehicle failed to exceed 15 MPH. The contact stated that prior to the failure he observed that when the vehicle was shifted into park(P), a warning illuminated that read "Not in Park" several times. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V692000 (Power Train). The failure mileage was approximately 90,000.

The Steering Assist system or power steering component stopped working causing unsteerable vehicle. This was part of the Ford recall [XXX]. We purchased this explorer used from Colvin Ford in Mcminneville, Oregon when the recall was still open and the dealer never notified us of the recall nor did they fix it. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The rubber trim on the front windshield had started detaching from the vehicle. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 88,000. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering assist warning light illuminated. The steering column seized. The vehicle was towed to the dealer where it was diagnosed with a rack and pinion failure. The contact was informed that the rack and pinion needed to be replaced. The vehicle was repaired. The failure reoccurred two weeks later. The vehicle was scheduled to be towed back to the dealer in several days. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 108,000.

Steering went out while driving. Mechanic said it’s the rack and pinion. He said it’s common and was recalled in other year Explorers but not 2014. He said it could be the same part that was recalled but it was used in the 2014 instead of other years that were recalled.

Water is leaking from front of engine and into oil from water pump being told it will cost 1600 to over 2000 dollars to fix

The contact owns a 2014 Ford Explorer. The contact stated the vehicle was registered from the Chicago plant and the vehicle resided in Northern Nevada, 30 minutes from Lake Tahoe. The contact stated the vehicle was susceptible to corrosion due to the weather in Northern Nevada. These vehicles may have rear toe links that received excessive electrocoating (e-coat) corrosion protection, which could cause the e-coat to become brittle and break away when contacted by road debris. The contact notified the dealer who referred the contact to the manufacturer. The contact referenced Ford Customer Satisfaction Program: [XXX] (Rear Toe Link Replacement) and NHTSA Campaign Number: [XXX] (Suspension) as a possible solution however, the VIN was not included in the recall. The manufacturer was notified of the issue and referred the contact to NHTSA Hotline. The contact had not experienced a failure. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that while driving at approximately 60 MPH, there was an abnormal sound like a rock had struck the windshield on the driver’s side. The contact stopped the vehicle and observed that the trim on the driver's side pillar next to the windshield was loosened and was striking the pillar. The contact took the vehicle to a glass shop and the trim panel was reattached. The contact stated that the passenger’s side trim panel was loosened and that the driver's side panel was loosened again. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.