2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated that the power steering assist fault warning message was displayed. The vehicle was not taken to a dealer to be inspected. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 80,000.

The contact owns a 2011 Ford Explorer. The contact stated that while operating the vehicle the electronic power steering would suddenly fail to cause the steering wheel to become difficult to turn in either direction. During the failure, the message "service power steering" would display and the traction control warning light was illuminated. The cause of the failure was not determined. The local dealer and manufacturer were notified of the failure. The failure mileage was 132,000.

When I was almost home, the service power steering light came on. I parked and when I started the vehicle again, the light said service power steering now was on. The steering wheel would not turn at all. I had my vehicle towed to the dealership I bought it from. Now they are saying that the recall has expired. I just want my vehicle repaired per the recall. I don't think I should have to pay for it since it was a problem caused when the vehicle was built.

The contact owns a 2011 Ford Explorer. The contact stated while driving 40 MPH, the power steering warning light illuminated, and the power steering failed to operate as needed. The contact was able to manually steer and drive to her residence nearby. The failure was intermittent. The vehicle was taken to an independent mechanic and diagnosed that the failure was related to NHTSA Campaign Number: 14V286000 (Steering) and NHTSA Campaign Number: 14E001000 (Steering). The mechanic advised the contact to contact an authorized dealer for assistance. The dealer was made aware of the failure and informed the contact that the warranty had expired. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 147,000.

Our Power Steering locked up while we were driving, we had 3 kids in the car! This happened while at a low speed, but made the vehicle incredibly difficult to drive/steer. When we started troubleshooting the issue, we found that this problem was included in a safety recall but our VIN was not included, NHTSA# 14V286000. We then contacted Ford Customer Service and were told that this problem is related to a Customer Satisfaction Program (CSP) EPAS Steering Efforts #15N01, our warranty on this expired since it was past 10 years and we would have to pay out of pocket for repairs. Why were we not notified of this issue? Why is this happening? Why is this VIN not included in the recall? This is a SERIOUS Safety concern. Please do the right thing and include these VINS to the recall list. The repair is going to cost in the neighborhood of $2,000.00, I feel incredibly frustrated that we have to pay for this. Who decides which VINS get on the list? There are ENDLESS complaints about this issue. Are we waiting for injuries? Are we waiting for someone to die?? DO THE RIGHT THING.

The contact owns a 2011 Ford Explorer. The contact stated while driving 25 MPH and merging into the right lane, the steering wheel locked up and would not allow the contact to turn the vehicle in any direction while approaching a train track. The contact manually steered the vehicle over to the side of the road and attempted to restart the vehicle however, the power steering functionality did not return. The vehicle was towed to a local dealer to be diagnosed. The contact was informed that the electric power steering gear assembly needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 135,334.

I recently purchased this 2011 Ford Explorer. I was driving on the interstate and the suv started feeling like a boat floating in water. The swaying felt like the front and rear suspension was not connected somehow. I immediately removed my foot from the gas and tapped my brakes to slow. It felt as though I would lose control of the vehicle. The swaying wasn’t noticeable until you reached speeds above 50 initially. The suv would be ok on some days. But I drive and hour to work each way and it’s highway. Now I am noticing the sway at lower speeds as well. I am having it checked out by an alignment mechanic shop. But since this started, we have seen many things written about this problem in forums and FORD actually had some recalls.

I have a 2011 Ford Explorer I purchased in 2016/2017. I took this car in in 2019 to Laird Noller Ford with complaint of a steer assist fault code it kept having. I was told it was a recall and they could clear the code if it happened there. Last week I was driving and my power steering completely went out with my children in the car. I took my car in again and was told it was throwing the code 15N06. It is a recall that was “expired” as of February 2021. I contacted Ford customer relations and was told multiple times it would be covered under 14S06 except now they are not submitting authorization for this safety recall. They said it is expired and outside of the warranty. It is a known problem and I was told by the service department the control module of the steering rack had “gone bad” and should have been replaced according to the Ford safety recall amendment 3 that was submitted in May 2019 to all dealerships. They continue to deny this recall service repair.

Between 7/17/20 and 9/7/20 car stalled five times and stopped moving while in drive mode with no warning. Dealer kept car from 7/30/20 to 8/7/20, but problem was not fixed. Car returned to dealer 9/8/20 and kept by them until 9/16/20 when it was returned with problem apparently fixed. No problem since. Diagnosed Throttle Body Failure. Have verifying work order and invoice.

The contact owns a 2011 Ford Explorer. The contact stated while reversing out of her driveway, the steering wheel became difficult to turn. The vehicle was able to be restarted and regained functionality. The contact stated that the power steering assist message was displayed. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The vehicle was taken to a local dealer where it was diagnosed with needing the Power Steering Control Module software to be updated. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 110,000.