2016 FORD EXPLORER Complaints

The second time my water pump has gone out in this vehicle. Causing over heating of the car and unrepairable wiring. Ford needs to get it right for us 2016 Ford Explorer owners. They [XXX] when it came to this vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the windshield trim was detaching on the driver’s and passenger’s side windshield. The dealer was contacted. The manufacturer was not made aware of the issue. The failure mileage was approximately 106,000. VIN tool confirms parts not available.

I own a 2016 Ford Explorer with approx. 61,000 miles on it. In August 2023 the B Pilar cover broke off while I was driving down a local freeway at approx. 70 MPH. I replaced this cover out-of-pocket. In October 2023 the A Pilar cover also broke off at freeway speeds and I also replaced it out-of-pocket. Neither pilar cover showed signs of being loose prior to coming off. In December 2023 the B Pilar cover came off again. On 1/19/2024 the NHTSA issued a recall for the Ford Explorer A/B Pilers coming off. (24V031). I contacted my local Ford Service Center, where I have had all my Ford vehicles serviced for over 35 years, and inquired about getting the A/B Pilers replaced. I was told that they had no parts coming in to do the repairs and that I would need to call then every month the check if they had parts. I did this for a year when I talked with someone who seemed to know more. I was told that the vehicle would need to be brought in, inspected and then it could be placed on their list and I would be notified when the parts were in. I was also told that they have been told by Ford that parts may not be available for months or the end of the year and there was nothing they could do about that. In the meantime the vehicle looks terrible and the gasket that surrounds the windshield is cracking and large pieces are coming off due to the exposure to the sunlight and weather. I received a telephone call today from the local dealership, inquiring if I was interested in trading in or selling my vehicle. I asked if they would fix the A/B Piller issue if they were to buy and then sell it. The person seemed to know where I was going with this and said they had nothing to do with the service department or the recalls, but, yes, the vehicle would have any recalls handled prior to them selling it.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the driver's and passenger’s side A-pillar trims were loosened. The vehicle was not repaired. The failure mileage was 117,719. VIN tool confirms parts not available.

The roof rail on my vehicle became unattached on the interstate becoming hazardous to other vehicles. Worst part is Ford has a recall for roof racks for the year make and model of my vehicle BUT the recall does not include my vehicle as it is not listed under my VIN number. Only because it has not been reported enough to reach the threshold to trigger an investigation and remedy. Ford is not complying with the guidelines that the NHTSA puts forth as even when you are included in the recall the parts /repairs are unavailable. Unacceptable!

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Windshield pillar molding has detached. I have called a local dealer 4 times over the past three months for repairs. Local dealer (Tamiami Ford Naples Florida) states that parts are not available. NTHSA has published a letter from Ford on approximately July 18, 2024 that parts are available for the repair. Additionally NTHSA has published a quarterly update in October of 2024 that 51,000 repairs have been done on this recall. I see the parts available at various dealerships around the country. Please advise on what Ford motor Co plans on doing to complete these repairs Or is my local dealer misinformed?

My vehicle has had an active recall for over a year with no parts available. The side pillar on both sides of my vehicle have flown off while driving. I paid to have the driver side replaced prior to this recall. The passenger side is broken and needs replaced. I don’t understand how a recall can last this long without any parts available or resolution. I also would like to be reimbursed for the cost of the initial repair to the driver side.

The contact owns a 2016 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact heard a loud sound coming from the engine compartment. There was no warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed that the lower transmission and bolts had failed and needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The failure mileage was approximately 57,770.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the sealant on the front driver’s and front passenger’s side A-pillar trims were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 72,000. VIN tool confirms parts not available.