2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact stated while his wife was driving 15 MPH, the power steering assist message appeared on the instrument panel. His wife was able to restart the vehicle and resume normal driving; however, the failure recurred upon her reaching her driveway. The contact then inspected the vehicle and stated that excessive force was needed to steer the vehicle out of the driveway. Due to the failure, the contact had the vehicle towed to a dealer and was informed that the vehicle was not included in NHTSA Campaign Number: 14V286000 (Steering). The contact's wife called the manufacturer and it was confirmed that the vehicle was not under recall. The manufacturer did not offer any further assistance. The vehicle was not repaired. The failure mileage was approximately 47,000

The contact owns a 2011 Ford Explorer. The contact stated that while his wife was driving at a low rate of speed, the power steering locked as the power assist warning light illuminated on the instrument panel. Due to the failure, the contact had the vehicle towed to his home. The contact then had the vehicle towed to a dealer where he was informed that the extended warranty on his vehicle had expired. The contact then had the vehicle towed to an independent mechanic who informed him of NHTSA Campaign Number: 14V286000 (Steering) however, the VIN was not included. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired and remained in the possession of the mechanic. The failure mileage was approximately 100,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving 30 MPH, the power steering and traction control warning lights illuminated on the instrument panel and the power steering assist failed to operate. The contact used excessive force to steer the vehicle while driving to the dealer. While at the dealer, the contact was informed that the vehicle was previously serviced under NHTSA Campaign Number: 14V286000 (Steering). The contact was provided an estimate for the repair. The manufacturer was not notified of the failure. The vehicle remained in the possession of the dealer and was not repaired. The failure mileage was approximately 89,000.

The contact owns a 2011 Ford Explorer. The contact stated while at a standstill, the steering wheel was difficult to turn. The contact stated that the power steering warning message was displayed on the instrument panel. The vehicle was taken to a local mechanic and was diagnosed but not repaired. The manufacturer was informed of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 195,000.

Yesterday I was driving my Ford Explorer and my power steering went out as I was driving on the interstate. Lights came on and my AdvanceTrac system went out. I almost wrecked my vehicle. I have 2 car seats installed in this vehicle (luckily no children were in the car). I researched this and the issue immediately several things popped up on the issue. I logged onto my account to check for a recall and underneath recalls was: CUSTOMER SATISFACTION PROGRAMS - EPAS STEERING EFFORTS Campaign #15N01. I called the Ford Motor Company Customer relationship to find out about the issue. Bc of the amount of issues that customers had with the same problem they issued an extended warranty instead of a recall. It was good for 10 years or 150k miles. I was told mine expired 4/28/21. This is a known SAFETY ISSUE that ENDANGERS LIVES of not just the customer, but everyone around them. I need this repaired. I never received a letter. I filed with BBB and Ford said my vehicle was not involved in the Customer Satisfaction Program, which is crazy that its not a recall. This is 100% a safety issue. Im not understanding why they dont fix it with the rest of the ones that had the same problem.

On approximately August the 5th, 2021, my family members and myself were driving off of Signal Mountain here in Tennessee. All of the sudden, I lost all ability to steer my vehicle. In other words I lost all Power Steering. I almost wrecked a number of times with family members in the vehicle. I found that was a recall concerning the Power Steering. I contacted the Cooperate Offices of Ford and spoke with a ([XXX] ). He looked my vehicle up by VIN and found the recall. He told me that it was covered on the recall (case# CAS-[XXX] ). So I then made arrangements for getting my Vehicle towed to ( Mtn. View Ford ) 20th street, Chattanooga, Tennessee. I spoke to a service Rep: [XXX] at the dealership. I explained the situation and gave him the case number for Ford Cooperate Headquarters. The Vehicle was there well over a week, I called on 08/13/2021. The service Rep: [XXX] then told me vehicle wasn't covered under the recall as I was told by cooperate. he said that I would have to pay over $2000.00 to get my vehicle back. I disagreed of course. He then said that the vehicle was taken to Ford of Cleveland in Tennessee in 2015 for the recall. He said that defective part was not replaced, but they reprogramed the computer. so I almost died with my family members because a defective was not replaced. This is wrong no matter how you look at it. I retired from almost 30 years of Law Enforcement here in Tennessee. I learned through those 30 years. That Ethics and Integrity is the most important thing when dealing with the public. The Ford Headquarters and Mtn. View Ford in Chattanooga has lost those somewhere down the line. I did pay to get my Vehicle from Mtn View Ford. But this is wrong and I'm willing to take any avenue possible to make this public. I have never the type to try to get something for nothing, but there is right and there's wrong. This wrong!!!! I wnted to allow you to investigate this before I start using my other avenues....my number is [XXX]. PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONAL

The contact owns a 2011 Ford Explorer. The contact stated while driving 50 mph, the steering wheel became difficult to turn. The power steering assist fault message was displayed on the instrument panel. The vehicle was not diagnosed nor repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 98,615.

The contact owns a 2011 Ford Explorer. The contact stated while entering and starting the vehicle, he noticed that the electronic power steering warning light was illuminated. The contact noticed that the steering wheel was difficult to turn. The contact attempted to restart the vehicle multiple times however, the warning light remained illuminated and failure persisted. The vehicle was not diagnosed nor repaired. The manufacture was not made aware of the failure. The failure mileage was 117,000.

The contact owns a 2011 Ford Explorer. The contact stated while driving at various speeds, the vehicle loss power steering functionality and became difficult to steer. The contact stated upon restarting the vehicle, the power steering functionality returned. The contact stated that the steering assist fault warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed with the power steering needing to be replaced. The vehicle was not repaired. The contact was relating the failure to NHTSA campaign number: 14V286000 (Steering) for which the vehicle was serviced under the recall in August 2014. The manufacturer had not been informed of the failure. The failure mileage was approximately 158,232.

Car suddenly lost power steering and traction control during a turn. Made the car very difficult to steer correctly since it occurred in the middle of a turn. Steering wheel essentially jerked out of hand creating a very hazardous situation.