2016 FORD EXPLORER Complaints

Ptu burnt out less than 53k miles. Molding on passenger side broke off while driving 60mph struck another vehicle causing to other vehicle to leave road. Thank God no one was injured. This thing could have killed a motorcycle driver. Checked online and there are thousands of reports of same molding breaking off while driving.ford tn# does not recognize and disconnects call.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the driver's side A-pillar trim had partially detached from the vehicle. There was an abnormal sound of wind detected. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact informed another local dealer, Suntrup Ford—Kirkwood Service (10340 Manchester Rd, Kirkwood, MO 63122); but the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 82,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure), and the vehicle was taken to the dealer for recall repair. The dealer performed an inspection on the vehicle and informed the contact that the vehicle had passed the recall inspection and did not need the recall remedy; however, the contact stated that the passenger's side windshield exterior A-pillar trim later detached. The dealer was not notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that no assistance could be provided because the vehicle had previously passed the recall inspection. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 95,200.

The contact owns a 2016 Ford Explorer. While the contact's husband was driving 65 MPH, the driver's side windshield trim clips detached and flew off the vehicle. The vehicle was taken to the dealer; however, the contact was informed that the parts were not yet available to repair the vehicle. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving at approximately 70 MPH, the A-Pillar Trim Clip Attachment detached. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted however, the vehicle was not diagnosed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the issue. The failure mileage was approximately 101,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated while driving 10 MPH, the message to service the vehicle was displayed. The contact pulled over and turned off the vehicle, and waited for several minutes before restarting the vehicle and the message was no longer displayed. The contact stated that while depressing accelerator pedal, the vehicle failed to respond as needed. A dealer was contacted. The vehicle was taken to an independent mechanic where it was inspected to see if there were any leaks coming from the transmission. The contact called the Bob Johnson Auto Group to schedule an appointment for a diagnostic test. The vehicle was not repaired. The manufacturer was notified of the failure and opened a case. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The approximate failure mileage was 108,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to a dealer where aftermarket A-pillar trims were installed on the vehicle to prevent the failure. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.