1997 FORD EXPLORER Complaints

HEATER PLENUM HOT/COLD AIR BLEND; DOOR BREAKS, CAUSING NO TEMPERATURE CONTROL FOR HEATER & DEFROSTER. *AK

MECHANISM WHICH HOLDS SPARE TIRE HAD TO BE CUT BEFORE CONSUMER COULD USE TIRE. ALSO ,WRONG JACK WAS WITH THE VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION, AND IDENTIFICATION NUMBER. *AK

WHILE IN MOTION, THE VEHICLE DEVELOPED A PROBLEM WITH THE ENGINE. THE CAUSE OF THE VEHICLE FAILURE WAS THE CRANKSHAFT. THE CRANKSHAFT HAD A CRACK HALF WAY THROUGH WHICH HAS BEEN THERE FOR A WHILE DUE TO WEATHERING ON THE AREA. *JG

MY VEHICLE DEVELOPED A CLUNK IN THE REAR END WHICH I ASSUMED WAS A PROBLEM WITH THE REAR DIFFERENTIAL. WHEN I TOOK IT TO MY MECHANIC HE FOUND THERE WAS A PROBLEM IN THE TRANSFER CASE. AFTER REPAIRING THE TRANSFER CASE HE THEN FOUND THAT THE PROBLEM ORIGINATED IN THE TRANSMISSION AND THAT IT WAS A COSTLY REPAIR. I WOULD NOT HAVE THOUGHT MUCH ABOUT THIS EXCEPT FOR THE FACT THAT HE HAD ANOTHER FORD EXPLORER WITH THE SAME PROBLEM IN HIS SHOP AT THE SAME TIME. I CONTACTED FORD MOTOR COMPANY ABOUT THIS PROBLEM BUT THEY DENY EVER HAVING THIS PROBLEM OR HAVING ANY DEALERSHIPS REPORTING THIS TYPE OF DEFECT.*AK

THROTTLE GETS STUCK WHILE THE CONSUMER IS DRIVING. WHEN COMING TO A COMPLETE STOP AND STARTING UP AGAIN, CONSUMER WILL HAVE TROUBLE ACCELERATEING.*AK

IN MIDDLE OF A SNOW STORM, DEFROSTER WOULD NOT WORK, CAUSING VEHICLE NOT TO HAVE ANY HEAT AND POOR VISIBILITY TO DRIVE. CONSUMER FOUND A TECHNICAL SERVICE BULLETIN, NHTSA SB618546 RELATING TO THE PROBLEM. DEALER WAS CONTACTED TO RESOLVE THE ISSUE.*AKJG

CONSUMER STATED THE TRANSFER CASE IN THE FRONT AND REAR FELL OUT, DEALER WAS UNABLE TO CORRECT THE PROBLEM COMPLETELY, THE VEHICLE WAS EVENTUALLY SOLD.*JG

I HA D A WARRANTY THROUGH FORD MOTOR CO. THEY WILL NOT HONOR IT NOR WILL THE DEALERSHIP I COMPLAINED ABOUT THIS LOUD METALLIC RATTLING NOISE THEY (THE DEALERSHIPS SERVICE WRITERS) SAID THAT THE PROBLEM WAS FIXED BACK IN OCTOBER IT WAS NOT NEARLY A HALF A YEAR LATER THERE WAS ENOUGH ENGINE DAMAGE THAT IT NEEDED TO BE REPLACED MY EXTENDED WARRANTY STATES "IF THE FRONT CAM CHAIN GUIDE IS NOT FUNCTIONING PROPERLY IT WILL BE REPLACED BY FORD FREE OF CHARGE ANY OTHER ENGINE DAMAGE CLEARLY RESULTING FROM A WORN OR BROKEN FRONT CAM CHAIN GUIDE IS ALSO COVERED BY THIS EXTENDED COVERAGE" AGAIN THIS EXTENDED COVERAGE IS NOT BEING HONORED BY FORD OR THE SERVICING DEALERSHIP. *AK

THE CONSUMER NEVER RECEIVED RECALL NOTICE REGARDING FAULTY FIRESTONE TIRES BUT BY RESEARCHING FOUND OUT THAT THE TIRES ON THE VEHICLE WERE SUBJECT TO THE RECALL, ONE TIRE WAS REPLACED BY THE DEALER BECAUSE IT LOOKED SUSPICIOUS, THE CONSUMER HAD THE TIRES REPLACED AT AN OUTSIDE TIRE DEALER, WHEN THE CLAIM WAS SUBMITTED FOR REIMBURSEMENT IT WAS DENIED BECAUSE THE TIRES WERE PURCHASED AND INSTALLED ONE DAY AFTER THE NON, 15TH DEADLINE (FIRESTONE WILDERNESS AT TIRES). NLM

DEALERSHIP MECHANIC SAYS THAT THE SEIZING OD BRAKE CALIPERS IS A COMMON OCCURRENCE. IF SO, IT SEAMS THAT THERE IS A POTENTIAL SAFETY ISSUE.*AK