2000 FORD EXPLORER Complaints

CONSUMER STATED THAT WINDSHIELD WIPERS WOULD NOT STOP AT THE RESTING PLACE. CONSUMER TOOK VEHICLE VEHICLE TO AN INDEPENDENT MECHANIC, AND WAS TOLD THAT HE NEEDED A GM MOTOR. CONSUMER CALLED THE MANUFACTURER, AND WAS TOLD THAT HIS VEHICLE WAS NOT ON RECALL.*AK

WHILE DRIVING AT ANY SPEED CONSUMER HEARD A LOUD NOISE COMING FROM UNDER THE FRONT END. DEALER INSPECTED VEHICLE SEVERAL TIMES, BUT COULD NO DUPLICATE OR CORRECT THE PROBLEM. *AK

THE DISPLAY ON MY FORD EXPLORER RADIO QUIT WORKING, THE RADIO/CD/TAPE ALL IS WORKING PROPERLY, BUT THE DISPLAY LIGHT IS GONE. AFTER INFORMING MY MECHANIC, I WAS DIRECTED TO A SPECIALTY SHOP, THAT WORKS ON RADIOS FOR VEHICLES. THREE SECONDS INTO MY PHONE CALL WITH THEM, THEY LET ME KNOW THEY WORK ON UP TO FIVE FORD EXPLORERS A DAY, FOR THIS SAME PROBLEM. THEY SAID IT WOULD COST $125.00 TO FIX THIS, THEY ALSO SAID FORD WAS AWARE OF THIS PROBLEM AND HAS ISSUED A KIT TO "FIX" THESE RADIOS. THIS TO ME SHOULD BE A RECALL. BUT, AS I WAS INFORMED THIS "PROBLEM" IS NOT A DANGER TO THE CONSUMER, SO WE SHOULD PAY OUT OF OUR POCKETS. I'VE NEVER EXPERIENCED ANY PROBLEMS LIKE THIS BEFORE, AND MAYBE I'M INFORMING THE WRONG PEOPLE. IF SO, PLEASE DIRECT ME IN THE RIGHT DIRECTION WITH THIS COMPLAINT. THANK YOU FOR YOUR TIME. *LA

1993 FORD EXPLORER--SPARE TIRE CABLE RUSTED OUT ABOUT 2 YEARS AGO AND WE HAVE NO IDEA IF THIS TIRE FELL OUT ON AN INTERSTATE OR LOCAL TRAFFIC, WE NOW ALSO HAVE A 2000 FORD EXPLORER. WILL THE SAME THING HAPPEN AGAIN? MY SON-IN-LAW WAS TRANSPORTING PRISONERS WITH A 1998 EXPLORER AND THE SAME THING HAPPENED TO HIM IN TRAFFIC. *LA

THE TACHOMETER CABLE FAILED AT 40,378 MILES. *AK CONSUMER STATED THAT THE VEHICLE CRUISE CONTROL FAILED AT 40,578 MILES AND THE ABS FAILED AT 47,900 MILES. IN ADDITION, THE COMPANY WHERE THE VEHICLE WAS BOUGHT IS ALREADY OUT OF BUSINESS. *LA *JB

MY 2000 FORD EXPLORER'S PASSENGER-SIDE REAR POWER WINDOW SHUDDERS WHEN IT IS ROLLED DOWN. YET FORD HAS INSTRUCTED ME THROUGH OUR LOCAL DEALER THAT IT IS A COMMON PROBLEM IN EXPLORERS, HENCE IT IS DEEMED "NORMAL." I HAD FOLLOWED THE PROPER CHANNEL TO COMPLAIN TO FORD'S VP OF CUSTOMER RELATIONS BUT THEY JUST NOTIFIED ME BY MAIL THE MATTERS CONSIDERED CLOSED. FOLLOWING ARE MORE DETAILS. 1. FIRST VISIT ON MAY 7, 2003. DEALER CLAIMED WEATHER STRIP WAS TOO BRITTLE. PART ORDERED. 2. SECOND VISIT ON JUNE 4, 2003. WEATHER STRIP REPLACED. PROBLEM PERSISTED. 3. THIRD VISIT ON SEPTEMBER 12, 2003. LUBED REGULATOR. PROBLEM PERSISTED. 4. LAST VISIT ON OCTOBER 22, 2003. DEALER CONTACTED FORD TECHNICAL ASSISTANCE AND WAS TOLD TO CHECK FOR LOOSE BOLT, WHICH WAS REPLACED. PROBLEM WAS STILL THERE WHEN I PICKED UP THE CAR. 5. SERVICE REPRESENTATIVE WAS INSTRUCTED BY FORD TO INFORM ME THAT THE SHUDDERING IS COMMON TO ALL EXPLORERS AND IS CONSIDERED "NORMAL." HENCE, THOUGH PROBLEM IS NOT FIXED, FORD WILL NOT AUTHORIZE ANY MORE REPAIRS. INDEED, AN EXAMINATION OF OTHER EXPLORERS IN DEALER'S LOT PROVE THAT MANY HAVE THE SAME SHUDDERING PROBLEM, WHILE SOME SHAKE EVEN MORE VIOLENTLY THAN MINE DOES. IN ALL CASES, THE PROBLEM SEEMED TO BE CONFINED TO THE REAR WINDOWS. EVEN THE DEALER REPRESENTATIVE ADMITS THE OPERATION OF THOSE SHUDDERING WINDOWS IS NOT NORMAL. I SUBMIT TO YOU THAT AN ILL-FITTED WINDOW THAT BINDS CAN SHATTER AND SERIOUSLY INJURE ANY PASSENGER SITTING NEXT TO IT. IF ALL EXPLORERS HAVE A LOOSE BOLT IN THE SEAT-BELT ASSEMBLY, THEY WOULDN'T CONSIDER THAT NORMAL JUST BECAUSE IT HAPPENS WITH HIGH FREQUENCY. BE IT A QUALITY OR DESIGN OVERSIGHT, FORD CANNOT BE ALLOWED TO USE A LOW STANDARD AS EXCUSE TO RENEGE ON A WARRANTY REPAIR. *LA

DEALER SERVICE STATES LOWER BALL JOINT NEEDS REPLACEMENT. EXPERIENCE CLUNKING OVER BUMPS. DEALER SERVICE ALREADY REPLACED STEERING RACK DUE TO EXCESSIVE PLAY, SOMEHOW ARE PROBABLY RELATED TO LOWER BALL JOINT PLAY.*AK

WHILE DRIVING THE AIRBAG LIGHT APPEARED ON THE DASH AND WOULD NOT GO OFF UNTIL THE VEHICLE WAS SHUT OFF. *NLM *AK *PH *NLM

WHILE DRIVING AT ANY SPEED THE VEHICLE STALLED IN TRAFFIC. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. *AK

WHEN STOPPING AT A STOP SIGN OR A TRAFFIC LIGHT VEHICLE STALLED. CONSUMER TOOK VEHICLE TO DEALER ON TWO SEPARATE OCCASIONS, BUT THE PROBLEM STILL OCCURS. *AK