2011 FORD EXPLORER Complaints

MY POWER STEERING TOTALLY WENT OUT. IT KEPT SAYING POWER STEERING FAULT AND JUST STOPPED WORKING. THEN IT STARTED SAYING SOMETHING ABOUT TRAC TERRAIN FAULT OR SOMETHING. I'VE ONLY HAD THIS CAR SINCE 2018 AND THEN FOUND OUT TODAY THERE WAS A RECALL ON THEM FOR POWER STEERING. WE BOUGHT OUR CAR IN OKLAHOMA AND NOW LIVE IN ALABAMA. THE POWER STEERING HAS BEEN WEIRD ON ME BEFORE BUT TURNING OFF THE CAR AND RESTARTING IT WOULD FIX IT, BUT IT HAS WENT OUT SAYING FAULT WHILE I WAS GOING AROUND A TURN AND I HAD TO BRAKE QUICKLY, THROW ON MY HAZARDS, TURN OFF THE CAR AND RESTART IT. BUT NOW NOTHING IS FIXING IT, I HAD TO TOW IT TO MY HOUSE FROM AN HOUR AWAY BECAUSE I WAS STUCK AT WORK AT 1AM. I AM THE ONLY PERSON IN MY FAMILY ABLE TO WORK AND WORK ABOUT 52HOURS A WEEK AND DON'T KNOW I CAN AFFORD TO FIX THIS ISSUE THAT APPARENTLY WAS KNOWN BUT NOT FIXED IN MY VEHICLE BEFORE IT WAS SOLD TO ME (NOT YOUR FAULT, THE DELEARSHIPS FAULT, BUT THEY ARE 10 HOURS AWAY...)

AS I WAS IN MOTION DRIVING MY SERVICE POWER STEERING LIGHT CAME ON AND ABOUT 30 SECONDS LATER I LOST ALL POWER STEERING CAUSING MY VEHICLE TO SWERVE TO THE LEFT. I WAS ABLE TO STOP THE VEHICLE. THE VEHICLE IHAS HAS THIS ISSUE OF LOOSING POWER STEERING IN THE PAST AUGUST OF 2019 AND THE POWER STEERING RACK WAS REPLACED FEBRUARY OF 2018. I HAVE TAKEN MY VEHICLE INTO THE LOCAL FORD DEALERSHIP IN 2019 AND WAS ADVISED IT NEEDED A NEW POWER STEERING RACK AT MY COST! I HAVE SINCE HAD THIS ISSUE AGAIN NOVEMBER 3RD. I HAVE CONTACTED FORD AND THE DEALERSHIP IN 2019 CREATED A FRAUD CLAIM FOR REPROGRAMING THE CLIMATE CONTROL MODULE NOTHING WITH THE ISSUE THAT I INITIALLY BROUGHT IN WITH. IM SCARED FOR THE SAFETY OF MY FAMILY IN THIS VEHICLE AND THE UNETHICAL CLAIM BARNES BAKER AUTOMOTIVE OF TRENTON, MO HAS CLAIMED. MY VEHICLE IS NOT SAFE TO DRIVE AT THIS TIME AND I HAVE CONCERNS THAT THE SUSPENSION RECALL HAS EVEN BEEN PREFORMED. THE RECALL FOR THE POWER STEERING HAS BEEN PERFORMED BUT, IS AN ONGOING PROBLEM FOR MY VEHICLE. FORD IS CLAIMING THIS IS NOT A RECALL RELATED ISSUE WHICH THIS VEHICLE HAS HAD A ONGOING P[ROBLEM WITH THE POWER STEERING LOCKING UP. THIS ALMOST CAUSED AN ACCIDENT!

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING IN DRIVEWAY AT LOW SPEEDS, THE STEERING WHEEL WAS FIRM AND HARD TO TURN HOWEVER, AFTER SHIFTING TO PARK AND RESTARTING THE VEHICLE, THE STEERING WORKED AS DESIGNED. THE POWER STEERING ASSIST WARNING LIGHT WAS ILLUMINATED. THE CONTACT CALLED FAMILY FORD, INC., (30 NJ-183, NETCONG, NJ 07857, (973) 347-3000) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT STATED THAT THE FAILURE WAS LIKE THE FAILURE MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING). THE FAILURE MILEAGE WAS 77,022.

POWER STRESSING WENT OUT ALONG WITH WARNING NOTICES OF SELECT TRACK SERVICE REQUIRED

MY AIR BAG CONTROL LIGHT CAME ON 3 YEARS, I TOOK THE VEHICLE TO THE FORD DEALERSHIP A D THEY DISCOVERED THE SEAT BELT PRETENSIONER HAD SHORTED OUT. IT WAS REPLACED AT MY EXPENSE. FAST FORWARD TO TODAY AND THE SAME LIGHT IS BACK ON FOR WHAT I IMAGINE IS THE SEAT BELT PRETENSIONER AGAIN! THE LIGHT STAYS ON FROM THE TIME THE CAR IS STARTED TILL IT'S TURNED OFF.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, THE CONTACT ENTERED AND STARTED THE VEHICLE. THE VEHICLE WAS SHIFTED INTO REVERSE HOWEVER, WHILE TURNING THE STEERING WHEEL THE VEHICLE FAILED TO OPERATE AS DESIGNED. THE POWER STEERING WARNING LIGHT BECAME ILLUMINATED. THE VEHICLE WAS TOWED TO THE RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED. THE CONTACT SPOKE WITH A REPRESENTATIVE AT TONY SERRA FORD (40905 HIGHWAY 280, SYLACAUGA, AL 35150 (256) 245-5000) AND WAS INFORMED THAT THE VEHICLE WAS NOT UNDER RECALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 161,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED WHILE HIS WIFE WAS STARTING THE VEHICLE, THE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AL PACKER FORD ROYAL PALM BEACH LOCATED AT 10601 SOUTHERN BLVD, ROYAL PALM BEACH, FL 3341, (561) 790-1100, WHERE IT WAS DIAGNOSED WITH NEEDING STEERING BOX TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 81,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL SEIZED WITH THE SERVICE ADVANCE TRAC WARNING LIGHT ILLUMINATED. THE CONTACT REGAINED CONTROL OF THE STEERING WHEEL AND VEER TO THE SHOULDER OF THE ROADWAY. THE CONTACT TURNED THE VEHICLE AROUND AND DROVE BACK TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER TO BE DIAGNOSED. THE MECHANIC DETERMINED THAT THE RACK AND PINON FAILED AND NEEDED TO BE REPLACED. THE FAILURE RECURRED INTERMITTENTLY. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) AS A POSSIBLE SOLUTION TO THE FAILURE HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS CONTACTED AND INFORMED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 160,000.

TERRAIN MANAGEMENT AND SERVICE TRAC LIGHT IS ON AND MY STEERING WHEEL IS UNABLE TO TURN

AS A REPAIR SHOP OWNER, THE VEHICLE OWNER STATED THAT THERE WAS A STRONG FUEL ODOR AFTER FILLING THE FUEL TANK. I NOTICED FUEL STAINS FROM THE TOP OF THE TANK SO I REMOVED THE TANK AND FOUND FUEL LEAKING FROM THE FUEL PUMP MODULE. I FOUND THE STEEL LOCK RING RETAINING THE MODULE TO THE PLASTIC FUEL TANK HAD RUSTED AND THE RESULTING RUST 'BLOOM' HAD CRUSHED THE PLASTIC FLANGE CAUSING THE FUEL LEAK. I HAVE NOTICED THIS ON ANOTHER CAR ( 2007 DODGE GRAND CARAVAN, VIN [XXX]) JUST LAST WEEK WITH THE SAME ISSUE. AFTER SHARING THE PICTURES WITH A DIAGNOSTIC DISCUSSION GROUP, OTHERS HAVE SEEN THIS AROUND THE COUNTRY AND CANADA, ESPECIALLY IN THE "RUST BELT" STATES. THIS ISSUE SEEMS TO APPLY TO ANY FUEL SYSTEM WITH A PLASTIC FUEL PUMP MODULE AND A STEEL LOCK RING IN A RUST PRONE AREA. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR