2011 FORD EXPLORER Complaints

THE STEERING IS KNOCKING WHEN TURNING WHEN STATIONARY AND WHEN IN MOTION. THE STEERING LOCKS IN MID TURN WHILE IN MOTION.

HAZARD LIGHTS CUT ON BY THEIRSELVES WHILE I WAS AT WORK. VEHICLE WAS PARKED AND SHUT OFF. LIGHTS WILL NOT TURN OFF

I WAS GETTING READY TO LEAVE WORK AND I PUT MY CAR IN REVERSE THAT'S WHEN MY POWER STEERING ASSIST MALFUNCTIONED. IT HAS DONE THAT BEFORE AND I WOULD JUST PUT IT IN PARK SHUT IT OFF THEN RESTART IT AND IT WOULD BE FINE. I'VE TALKED TO MY LOCAL DEALERSHIP ABOUT GETTING IT FIXED BECAUSE IT'S A RECALL ONLY FOR THEM TO TELL ME THAT IT'S A CLOSED RECALL. AND THEY DIDN'T TELL ME THAT BEFORE I BROUGHT IT IN AND THEY'RE WANTING ME TO PAY $77 FOR THE DIAGNOSTICS TEST NOW.

WAS BACKING OUT OF A PARKING SPACE WHEN I COULDN'T TURN THE WHEEL AND HAD THE POWER STEERING ASSIST FAULT ALERT COME ON THE DASHBOARD.

WHILE DRIVING WITH MY 3 YOUNG KIDS ON A BUSY ROAD, MY WATER PUMP FAILED AND CATASTROPHICALLY DAMAGED MY ENGINE. MY CAR TURNED OFF WHILE DRIVING, WITH NO WARNING. WE WERE ALMOST INVOLVED IN A HORRIBLE CAR ACCIDENT BECAUSE OF THIS. THE CAR BEHIND ME HAD TO MAKE AN ABRUPT STOP. HAD HE HIT MY CAR, WE WOULD HAVE SPUN BECAUSE OF THE FORCE. THE WATER PUMP FAILS AND BECAUSE IT'S INSIDE THE ENGINE, IT DAMAGES THE ENGINE IN SECONDS WITHOUT PRIOR WARNING. THIS TYPE OF PROBLEM PUTS PEOPLE'S LIVES IN DANGER, ESPECIALLY THOSE OF KIDS. LEAVES YOU STRANDED IN THE MIDDLE OF A HIGH TRAFFIC STREET. WITHOUT WARNING THERE IS NO WAY WE CAN PREVENT PUTTING OUR LIVES IN DANGER THIS WAY. FORD STATES THAT WATER PUMPS SHOULD LAST THE LIFE OF THE ENGINE AND ITS MANUAL DOESN'T STATE THAT THE WATER PUMP NEEDS TO BE REPLACED AFTER CERTAIN MILES. REPAIR SHOP IS QUOTING 6,000 FOR A NEW ENGINE.

THE STEERING FAILED WITH ASSOCIATED STEERING FAIL MESSAGE WHILE MAKE A LOW SPEED TURN MAKING IT VERY DIFFICULT TO CONTROL THE VEHICLE.I DELIVERED THE VEHICLE TO THE DEALER AS I DISCOVERED THERE WAS AN OPEN RECALL (14S06 & 15N01) ON IT FOR THIS PROBLEM. THE DEALER STATED THAT ALTHOUGH MY VEHICLE VIN WAS SUBJECT TO THESE RECALLS, FORD DENIED THE RECALL COVERAGE AS THE MILEAGE EXCEEDED PROGRAM TERMS BY 7,000 MILES. FURTHER REVIEW OF FORDS LETTER TO DEALERS DATED MAY 17, 2019, THE LETTER STATED THAT THE REPAIR WOULD BE COVERED "REGARDLESS OF MILEAGE OR WARRANTY. THIS WAS STATED IN SUPPLEMENT #3 TO THE SAFETY RECALL 14S06.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOSS POWER STEERING ASSIST AND BECAME DIFFICULT TO STEER. THE CONTACT THE SERVICE POWER STEERING WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. STERLING MCCALL FORD LOCATED AT 6445 SOUTHWEST FWY, HOUSTON, TX 77074, (281) 588-5000, WAS CONTACTED AND MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000.

I HAVE A 2011 FORD EXPLORER LIMITED, AT RANDOM TIMES WHILE DRIVING IT WILL MAKE A GRINDING NOISE, THE VEHICLE WILL SLOW DOWN AND THEN THE TRACTION CONTROL LIGHTS WILL FLASH. IF THE TRACTION CONTROL LIGHTS STOP FLASHING THE VEHICLE WILL PICK UP SPEED AND DRIVE NORMAL BUT IF THE TRACTION CONTROL LIGHT CONTINUES TO FLASH FOR A LONG TIME EVENTUALLY THE TRACTION CONTROL SYSTEM WILL DISABLE AND THEN THE WARNINGS LIGHTS WILL SAY SERVICE ADVANCE TRAC AND COLLISION WARNING MALFUNCTION WARNING. IF I LET THE VEHICLE SIT FOR HOURS IT MAY RESET BUT IT HAS CONTINUED TO DO SO AT RANDOM TIMES AND SPEED. *TR

THERE IS CURRENTLY A RECALL FOR FORD EXPLORES 2011-2013. THE RECALL IS LISTED AS 14S06. I WAS TOLD BY FOR CUSTOMER SERVICE THAT MY VIN NUMBER IS NOT COVERED IN THAT RECALL. I WOULD LIKE TO APPEAL THAT. IN JANUARY 2020 MY POWER STEERING FAILED AND MY VEHICLE HAD TO BE TOWED TO A SHOP AND THE STEERING RACK AND ASSEMBLY HAD TO BE REPLACED. THIS COST ABOUT 3K IN OUT OF POCKET COSTS FOR ME TO REPAIR. LESS THEN 3 MONTHS LATER MY POWER STEERING FAILED AGAIN. THIS RESULTED IN MY VEHICLE HAVING TO BE TOWED TO THE SHOP AGAIN I WAS THEN TOLD THAT THE POWER STEERING CONTROL MODULE NEEDED TO BE UPDATED AND IT WAS ANOTHER ALMOST $400 FOR THEM TO UPDATE THE MODULE. ALL OF THE ABOVE ISSUES ARE THE SAME ISSUES LISTED IN THE RECALL UNDER 14S06. THE ONLY ISSUE IS MY VIN NUMBER IS NOT ASSOCIATED WITH THE RECALL. I'D LIKE TO APPEAL THE DECISION THAT DID NOT INCLUDE MY VEHICLE IN THE VIN LISTING FOR THIS RECALL. *TR

WHEN TURN CAR ON POWER STEERING FAULT LIGHT COMES ON AND I CAN NOT TURN STEERING WHEEL. LIKE IT IS LOCKED UP. TRY NUMEROUS TIMES BY TURNING CAR OFF AND NOTHING CHANGES. I WAS IN MY WORK PARKING LOT TRYING TO BACK OUT OF A PARKING LOT WHEN IT HAPPENED. *TR