2016 FORD EXPLORER Complaints

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that on three separate occasions, while driving, the A-pillar trim had detached from the vehicle. The contact stated that the detached trim piece had damaged other vehicles. The vehicle was taken to a dealer and the trim pieces were replaced. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the failure. The approximate failure mileage was 15,000. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 19V435000 (Suspension), and the dealer confirmed that the recall repair was performed. However, the contact stated while driving at various speeds on a bumpy road surface, the vehicle jerked significantly, and there was an abnormally loud sound coming from the suspension. The contact stated that the failure progressively worsened, causing the steering wheel to seize. The contact stated that the vehicle had become undrivable. The dealer was notified of the failure and advised the contact that the recall repair had been performed. The manufacturer was contacted and informed the contact that the recall repair had not been performed. The vehicle was not diagnosed or repaired. The failure mileage was approximately 199,000.

A engine getting hot light came on in our Explorer and we checked the coolant levels and most of the coolant had leaked out. We filled the coolant but the check engine light was still on.A mechanic did a thorough assessment and found 3 codes were being thrown. He discovered that the coolant was leaking into the combustion chamber. After much research online, we found that there was a class action lawsuit on other ecoboost Ford engines that had the same issue. Out particular Model was not included, but it was the same safety issue. The engine could become overheated and start on fire or the engine could fail and seize up while driving. We personally experienced a few times where the engine would hesitate and almost not go forward but we thought it was a spark plug issue. It was a little scary while driving in traffic and could have caused a rear end situation. We called Ford and they offered no solution. Case #CXH-02862684-P9D9B2

The contact owns a 2016 Ford Explorer. The contact stated that while driving at various speeds, the check engine warning light illuminated, and the vehicle failed to properly accelerate while depressing the accelerator pedal. The vehicle was taken to the local mechanic who diagnosed that oil from the turbo booster had leaked onto the catalytic converter and both the turbo booster and catalytic converter needed to be replaced. The vehicle was not yet repaired. The contact indicated that previously the power transfer off unit was faulty, causing the vehicle to suddenly lose accelerating power; and the front control arms and ball joints were replaced. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 85,000.

The contact owns a 2016 Ford Explorer. The contact stated that the vehicle hesitated to shift into reverse properly, the vehicle would reverse a few feet and suddenly stall or stop from reversing when reversing out of a parking lot while a crunching sound could be heard from underneath the vehicle. No warning lights were illuminated. The vehicle was driven to an independent mechanic where the vehicle was diagnosed that the PTU needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURER); however, the part to do the recall repair was unavailable. The local dealer was contacted and it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure while driving approximately 40 MPH the passenger side A-Pillar trim ejected from the vehicle. During the failure, the driver became distracted and crashed into the rear of a second vehicle. During the crash, no injuries were reported. A police report was taken at the scene. The manufacturer and local dealer were notified of the failure. The failure mileage was 72,000. The VIN tool confirms parts not available.

Rear toe link (driver side) just purchased the car from a Police department and i was not aware of the recall. 10/8/24 i made an appointment for other service and was informant by Elk river MN ford dealer and recall is scheduled to be preformed 10/17/24. [XXX] at [XXX] when turning left at approximately 30mph (2 lane country roads) the vehicle became uncontrollable mid turn. vehicle did not hit anything. After stopping found driver rear toe link had broken at the weld joint on the knuckle side. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Other Explorers have a recall for electric steering problems but my VIN is not included in the recall. I only have 52,000 miles on the vehicle with clunking sounds when we back up with the wheels turn to the right. I also have had really bad tire wear on the back with the inside edge completely worn off. Toe in adjustment way off, says that this vehicle already had the fix for that but looks like it was not fixed right. We are still driving vehicle at this time but not sure if we should or not? We just had new tires put on vehicle and they checked for the clunking sound. There are no warning lamps on. I will be taking the vehicle to thr Ford dealer on October 23, 2024.