2011 FORD EXPLORER Complaints

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE DRIVING 40 MPH, THE ACCELERATOR PEDAL WAS DEPRESSED; HOWEVER, THE VEHICLE WAS SLUGGISH AND LOST POWER. ALSO, THE BRAKES AND STEERING BECAME INOPERABLE AND THE OIL PRESSURE AND CHECK ENGINE WARNING INDICATORS WERE ILLUMINATED. THE CONTACT ALSO HEARD AN ABNORMAL CRANKING NOISE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WATER PUMP FAILED AND OIL WAS IN THE COOLANT. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE MILEAGE WAS 131,000.

THERE IS A EXTREME EXHAUST SMELL THAT COMES IN MY TRUCK WHENEVER I TURN THE HEAT ON. THE EXCESSIVE FUMES ARE CAUSING MY CHILDREN AND ME TO EXPERIENCE DIZZINESS AND HEADACHES. THE SMELL ONLY COMES IN THE TRUCK WHEN THE HEAT IS ON. THE SMELL IS STILL STRONG EVEN WHEN I CRACK THE WINDOWS. IT'S UNBEARABLE AT THIS POINT AND I'M AFRAID I MAT EXPERIENCE AN ACCIDENT, BECAUSE I'M BECOME SO LIGHTHEADED. THE FUMES ARE STILL EXCESSIVE WHETHER THE TRUCK IS SITTING OR IN MOTION.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE PULLING OUT OF THE DRIVEWAY IN REVERSE, "POWER STEERING ASSIST FAULT" APPEARED ON THE MESSAGE CENTER AND THE VEHICLE LOST POWER STEERING ABILITY. THE CONTACT DROVE THE VEHICLE TO ROUSH FORD (5575 KEIM CIR, COLUMBUS, OH 43228) WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC POWER STEERING FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHEN THE VEHICLE WAS STARTED, THE STEERING BECAME DIFFICULT TO TURN AND THE POWER STEERING ASSIST FAULT INDICATOR ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 68,000.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. WHILE EXITING THE HIGHWAY AT 35 MPH, THE POWER STEERING STOPPED WORKING AND THE VEHICLE WAS EXTREMELY DIFFICULT TO TURN. THE CONTACT MANAGED TO DRIVE THE VEHICLE HOME. THE VEHICLE WAS DRIVEN TO PARK FORD (400 WEST AVE, TALLMADGE, OH 44278, (330) 633-6222) WHERE THEY WANTED TO CHARGE FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION); HOWEVER, THE DEALER DID NOT MENTION THIS TO THE CONTACT. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 158,060.

STARTED THE FORD AND THE BACKUP CAMERA WAS NOT FUNCTIONING. ALSO NOTICED THE 'SYNC' SCREEN WAS BLANK, CLIMATE CONTROLS WERE NOT VISIBLE (FUNCTIONING) AS WELL AS THE RADIO SYSTEM WAS NOT FUNCTIONING. WENT OUT AND STARTED THE SUV IN MY DRIVEWAY, EVERYTHING WAS CORRECT WHEN I RETURNED HOME THE NIGHT BEFORE.

I HAVE HAD THIS TRUCK FOR RUFFLY 3YRS. WHEN I FIRST BOUGHT THE CAR SOMETHING WAS WRONG WITH IT IMMEDIATELY.... I WAS DRIVING TO THE MAIL BOX AFTER GETTING HOME FROM ABOUT A 30MIN TRIP. THE WHOLE CAR CUT OFF LIGHTS WERE DIM IN THE CAR, STEERING HAD LOCKED VERY HARD TO TURN... AUTOMAX IN KILLEEN TOOK THE CAR IN FOR SERVICE. HAD THE NEW PURCHASED TRUCK FOR A MONTH AND 2 DAYS. THEIR SERVICE TEAM TOLD ME IT WAS THE BATTERY. I FELT OTHER WISE AND NO LONGER WANTED THE CAR. BUT OF COURSE BY THIS TIME ALL PAPERWORK HAD WENT THROUGH TO THE BANK......DROVE THE TRUCK FINE FOR ABOUT 8MONTHS, THEN BROKE DOWN THE SAME WAY AS THE VERY FIRST TIME BUT ON A BRIDGE THIS TIME...... THIS TIME AROUND I WAS TOLD IT WAS THE ENGINE, GOT A SECOND OPINION, SAID PERSON SAID WATER PUMP. I FIXED THE WATER PUMP. NOW GUESS WHAT??? ITS ACTUALLY THE ENGINE.... I AM BLOWN AWAY BY HOW MANY PROBLEMS I HAVE HAD WITH THIS FORD EXPLORER..... I THOUGHT I WAS MAKING A GREAT PURCHASE GOING WITH A FORD. THIS TRUCK SAT IN THE DRIVEWAY FOR A YEAR WHILE IN NURSING SCHOOL..... I AM LOST AND AT MY WITS END..... WHEN I LOOK FOR RECALLS ALL I AM SEEING IS SUSPENSION ISSUES OR TOWING.... WHEN I TALK TO MECHANICS THEY SAY THESE MODELS ARE KNOW FOR BAD ENGINES, THUS IS ANOTHER REASON WHY THE 2011 FORD EXPLORER ENGINES ARE MORE EXPENSIVE..... I AM LOOKING FOR HELP. HAS ANYONE ELSE HAD THESE SAME ISSUES. I OWE 14000 STILL ON THIS TRUCK AND HOW COULD IT NEED A NEW ENGINE ALREADY?

AIRBAG SYSTEM MALFUNCTION LIGHT COMES ON AND OFF SEEMINGLY RANDOMLY. NO CORRELATION TO TEMPERATURE OR HUMIDITY. NO CORRELATION TO BEING IN MOTION OR STOPPED. SOMETIMES IT STAYS ON FOR LONG PERIODS OF TIME (I.E. MONTHS). BASED ON RESEARCH I'VE DONE, IT SEEMS THAT WHEN THE AIRBAG INDICATOR IS LIT, THE ENTIRE AIRBAG SYSTEM IS OFF. THIS IS A MAJOR SAFETY ISSUE. AFTER ABOUT 1 MONTH OF IT BEING ON STEADILY, I HAD IT FIXED AT THE DEALERSHIP, FRANKLIN FORD, IN FRANKLIN, MA. THEY FIXED IT THROUGH A TSB WHERE CONNECTORS WERE CLEANED AND RE-GREASED WITH DIELECTRIC GREASE. THIS FIX LASTED ABOUT 1 YEAR. AFTER THIS TIME PERIOD THE AIRBAG LIGHT CAME BACK ON, AGAIN INTERMITTENTLY AND RANDOMLY. AGAIN, AFTER ABOUT 1 MONTH OF STEADILY ON, I TOOK IT BACK TO THE SAME DEALERSHIP, WHERE IT WAS DIAGNOSED TO BE THE SAME ISSUE. THE VEHICLE WAS REPAIRED USING THE SAME TSB METHOD. THIS LEADS TO A LOGICAL ASSUMPTION THAT THIS FIX IS ONLY TEMPORARY AND I WILL CONTINUOUSLY NEED TO HAVE IT REPAIRED. I'VE READ ACCOUNTS ONLINE OF SEVERAL OTHER USERS EXPERIENCING THIS SAME ISSUE.

TL* THE CONTACT OWNS A 2011 FORD EXPLORER. THE CONTACT STATED THAT THE INFOTAINMENT SCREEN WAS NOT ILLUMINATED. THE VEHICLE WAS TAKEN TO J. O. WILLIAMS MOTORS (419 E BROADWAY AVE, GLADEWATER, TX 75647, (903) 845-2222) WHERE THE CONTACT WAS INFORMED THAT THE ACCESSORY PROTOCOL INTERFACE MODULE (APIM)NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE WARRANTY REGARDING NHTSA ID NUMBER: 10053471 (EQUIPMENT, EQUIPMENT ADAPTIVE) WAS CLOSED. THE FAILURE MILEAGE WAS UNKNOWN.

POWER STEERING HAS PREVIOUSLY BEEN RECALLED, SOFTWARE WAS UPDATED BUT THEN ULTIMATELY POWER STEERING FAILED, FORD SENT OUT SUPPLEMENTAL RECALL AND EXTENDED WARRANTY TO REPAIR STEERING ISSUES YET THAT IS DISREGARDED AFTER 10YRS OR 150,000 MILES WHICHEVER COMES FIRST FOR THE VEHICLE. I, LIKE MANY, EXPERIENCED FAILURE AFTER 150,000 MILES, 156K TO BE EXACT. IT'S PATHETIC THAT FORD WILL NOT BACK THEIR OWN VEHICLES PAST 150,000 MILES. ASIDE FROM THE STEERING FAILURE OUR CURRENT 2011 EXPLORER LOOKS BRAND NEW, IT'S A SHAME THAT FORD TURNS THEIR BACKS TO YOU AND LAYS THE REPAIR COST ON THE CONSUMER KNOWING THAT IT HAS BEEN AN ONGOING ISSUE FOR SOME TIME. I SPOKE WITH FORD CUSTOMER SERVICE TO NO AVAIL, THEY WILL NOT DO ANYTHING FOR YOU PAST 150,000. SADLY THIS IS MY WIFE'S VEHICLE THAT TRANSPORTS OUR KIDS. FORD KNOWINGLY PUTS CONSUMERS IN DANGER BY NOT HONORING THEIR RECALLS OR EXTENDING THEM FOR THE LIFETIME THAT THE VEHICLE IS IN USE. EVEN AFTER THE FIRST SOFTWARE UPDATE THEY PERFORMED ON THE CAR THE POWER STEERING WOULD NOT TURN ON HERE AND THERE, EVENTUALLY IT STOPPED TURNING ON ENTIRELY. FORD IS NOT BUILT TOUGH LIKE THEY PREACH, THEY ARE BUILT POORLY AND THEIR BACKS ARE TURN TOWARDS THE CONSUMERS WHEN ISSUES ARISE. SUCH A FRUSTRATING EXPERIENCE.