2016 FORD EXPLORER Complaints

Roof rail covers, exterior A and B pillar trim have not been fixed. I was told at the time of purchase the recall (1) was fixed. The rubber trim in the pillar trim flaps in the wind and I was told to buy the parts on Amazon and that it isn’t hard to install. Along with the A/C not working a week after I bought the SUV. dealership is uncooperative.

The mold that holds the windshield came off of the side of the windshield in both sides of the window and since then there is a loud noise coming from the windshield as we drive and gets louder the faster you go.

The steering on my Explorer has seized up making it very dangerous to drive because you can not hardly get the steering wheel to turn.

Whenever it rains or I go through a car wash, water leaks in around the back lift gate hatch. And it goes in into the spare tire wheel well and there ands up being several inches of water in there. It’s also covering whatever electrical component or plug that is the bottom of the wheel well. PLEASE HELP!

When acceleration hot air blows through dashboard fogging front driver windows. Weather strips in doors are coming apart.

Coolant leak in the cylinder head grooves that builds up on the seal and leaking into cylinders. Causing coolant loss, white smoke and engine overheating. This issue has left me stranded on the interstate and in danger with potential engine fires. These incidents have exposed myself and the general public to unnecesary safety hazards.

I have an airbag light on as well as the 2nd row inflatable seatbelt has stopped working. I took it into the dealership and they said it was generating codes B141B and B141C. Ford issued a Customer satisfaction program 21B11 specifically to fix this problem in 2022 but it expired less than a year later. Now my air bag and my seatbelt don't work. Ford knows about the safety defect and their dealers are charging people to fix it ($2400 in this case) rather than stand behind the safety of their product and do the right thing. This is clearly a safety issue that Ford should be addressing yet they are trying to slide by and get their customers to pay for it. The car only has 49,000 miles on it.

Smoke coming from engine bay area. Vehicle in limp mode. Mechanic says piston broke a hole in engine wall.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 25V347000 (Structure) and 24V031000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the A-pillar trim and B-pillar trim had detached from the vehicle. The vehicle was not repaired. The failure mileage was unavailable.

The contact owns a 2016 Ford Explorer. While driving at an undisclosed speed, the A-pillar and B-pillar trim pieces became loosened and nearly detached from the vehicle. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE), and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 83,000.