2002 FORD EXPLORER Complaints
View complaints related to 2002 FORD EXPLORER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 3,320 complaints submitted for the 2002 FORD EXPLORER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 FORD EXPLORER- BOSTON, MA
I OWN A 2002 XPLORER, RECENTLY THE O.D LIGHT BEGAN BLINKING AND THE TRUCK STARTED JERKING VIOLENTLY. I DID SOME RESEARCH AND FOUND OUT THERE ARE THOUSANDS OF PEOPLE WITH THE SAME TRANSMISSION PROBLEM.I HAVE AN EIGHT YEAR OLD WHO WAS IN THE TRUCK WITH ME AT THE TIME.THIS IS A MAJOR SAFETY ISSUE WITH FORD AND SHOULD DEFINATELY BE LOOKED INTO. *TT
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- WEST ALLIS, WI
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING, THE VEHICLE WOULD NOT ACCELERATE MORE THAN 20 MPH, AND THE OVER DRIVE WARNING LIGHT REMAINED ILLUMINATED. DUE TO THE TYPE OF WARNING LIGHT, THE VEHICLE WOULD NOT SHIFT INTO GEAR, CAUSING THE TRANSMISSION TO FAIL. THE DEALER WAS NOT NOTIFIED. THE MANUFACTURER STATED THAT THERE WERE NO RECALLS OR WARRANTIES, AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 68,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- PARKER, CO
MY 2002 FORD EXPLORER (AUTOMATIC TRANSMISSION) WAS PARKED IN MY DRIVEWAY. I ATTEMPTED TO SHIFT OUT OF PARK WHEN THE GEAR SHIFT BROKE OFF IN MY HAND. I NOW HAVE TO PAY $1360 FOR A REPLACEMENT (USED) STEERING COLUMN. AFTER DOING RESEARCH, I HAVE DISCOVERED THAT THIS PROBLEM IS VERY COMMON WITH 2002 FORD EXPLORERS. FORD MOTOR COMPANY SHOULD VOLUNTARILY DO A RECALL, BEFORE A CLASS ACTION LAW SUIT IS BROUGHT AGAINST THEM. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- EVA, AL
I WAS RIDING ALONG THE HIGHWAY IN MY 2002 FORD EXPLORER WITH MY TWO KIDS ON VACATION. WE HAD BEEN DRIVING FOR ABOUT 4 HOURS . I WAS USING THE CRUISE CONTROL. I CAME TO A RED LIGHT THEN CONTINUED ON FOR ABOUT 2 MILES THAN ALL OF A SUDDEN THE CHECK TEMP GAUGE CAME ON AND THE GAUGE WAS ALL THE WAY HOT. I WAITED FOR A SAFE PLACE ON THE SIDE OF THE RODE TO PULL OVER. AS SOON AS THE TRUCK WAS PUT IN PARK SMOKE STARTED COMING IN THROUGH THE GLOVE BOX AND THE HOOD. MY SON WHO WAS SITTING IN THE PASSENGER SEAT SAID HIS LEGS FELT HOT. A PASSERBY PULLED OVER AND YELLED GET YOUR STUFF AND GET OUT OF THE TRUCK. WE HAD ENOUGH TIME TO GET WHAT WE COULD AND RUN. THE TRUCK STARTED TO BURN AND ALL WE COULD DO WAS WATCH. WE WERE STRANDED 4 HOURS FROM HOME. LUCKILY FOR US THE GOOD SAMARITANS PROBABLY SAVED OUR LIVES. THE TRUCK WENT FROM HOT TO FULLY INVOLVED IN A MATTER OF A FEW MINUTES. BY THE TIME THE FIRE DEPT. CAME THE TRUCK WAS A TOTAL LOSS. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER SPORT- ELKHART, IN
I WAS OPENING THE REAR GLASS ON MY 2002 FORD EXPLORER SPORT WHEN THE HINGE BROKE AND THE GLASS FELL ON MY ARM. I WAS LUCKY TO CATCH IT BEFORE IT HIT THE GROUND. I NOW HAVE A HUGE BRUISE ON MY ARM. I CONTACTED FORD THE SAID MY TRUCK WAS NOT INCLUDED IN THE RECALL BECAUSE OF WHERE IT WAS BUILT. *TR
Source: NHTSA WEB SITE -
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2002 FORD EXPLORER- IRVING, TX
WHILE MY WIFE WAS BACKING UP IN MY SON'S DRIVEWAY, THE GEAR SHIFT BROKE ON MY 2002 FORD EXPLORER. THE CHARGE TO REPAIR BY A FORD DEALER WAS ROUGHLY $2,000.00 (INCLUDING TOW CHARGES). AFTER DOING RESEARCH ON THIS ISSUE, IT APPARENTLY IS WAY TOO COMMON, HOWEVER FORD REFUSES TO ACKNOWLEDGE RESPONSIBILITY OR ISSUE A RECALL. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- CORDELE, GA
MY 2002 FORD EXPLORER'S TRANSMISSION COMPLETELY STOPPED WORKING WHILE STOPPED AT A TRAFFIC LIGHT. THAT IS A MAJOR SAFETY HAZARD AND COULD HAVE CAUSED A MAJOR ACCIDENT. I HAVE READ NUMEROUS COMPLAINTS ABOUT THE TRANSMISSION IN THESE MODEL AND YEAR VEHICLES. THERE NEEDS TO BE SOME RECALL FOR THIS. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- OAKLAND, CA
WHEN SHIFTING FROM REVERSE TO PARK THE SHIFT LEVER BROKE OFF IN MY HAND. TO RESEARCH THIS PROBLEM PLEASE LOOK AT WWW.CARCOMPLAINTS.COM AND LOOK UNDER THE 2002 EXPLORER AND UNDER THE SUB HEADING INTERIOR ACCESSORIES PROBLEMS. OF THE 180 COMPLAINTS UNDER THIS SUB HEADING, 126 ARE FOR THE BROKEN SHIFT LEVER PROBLEM AND THESE WERE ALL REPORTED SINCE 2008. PLEASE ISSUE A RECALL FOR THIS SAFETY PROBLEM. THE PROBLEM IS CLEARLY DUE TO FAULTY DESIGN AND FAULTY PARTS. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- JACKSON, MI
MY VEHICLE SURGES FORWARD WHEN THE BRAKES ARE APPLIED. THIS HAS HAPPENED SEVERAL TIMES THIS MONTH. *TT
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- PURCHASE, NY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE GEAR SHIFT SELECTOR DETACHED FROM THE HINGE WHILE THE CONTACT WAS ATTEMPTING TO CHANGE GEARS. THE CONTACT WAS ABLE TO SHUT OFF THE VEHICLE BUT THE KEY WOULD NOT COME OUT OF THE IGNITION. THE VEHICLE WAS REPAIRED ONCE BUT THE FAILURE RECURRED. THE DEALER WAS CONTACTED AND TOLD THE CONTACT THAT THERE WERE NO RECALLS FOR THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 74,797 AND THE CURRENT MILEAGE IS 75,846. UPDATED 07/27/11*LJ
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE