2002 FORD EXPLORER Complaints
View complaints related to 2002 FORD EXPLORER. The complaints found here are submitted by actual consumers with first hand experience. There are more than 3,320 complaints submitted for the 2002 FORD EXPLORER. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2002 FORD EXPLORER- SEAFORD, NY
TRANSMISSION HAS HAD PROBLEMS SINCE CAR WAS BOUGHT. HAVE HAD WORK DOWN ON IT AND FINALL Y HAD TO REPLACE IT IN MAY 2011, COST $5000. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- OLD HICKORY, TN
FORD EXPLORER TRANSMISSIONS SLIPPING AND GOING OUT WILL GET U KILLED IF U PULL OUT IN TRAFFIC AND IT STARTS SLIPPING AND WANT GO SOMEONE MAY HIT U AND GET U KILLED. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- EL PASO, TX
MY 2002 FORD EXPLORER HAS A REAR END NOISE IT IS REALLY LOUD I'VE NOTICED MANY EXPLORERS HAVE THE SAME PROBLEM. I HAVE REPLACE REAR AXLE THE WHOLE REAR END AND THE NOISE COMES BACK I THINK ITS RIDICULOUS THAT I HAVE TO PAY ALL THIS MONEY TO FIX IT WHEN ITS A WIDE SPREAD PROBLEM FOR FORD EXPLORERS. FORD SHOULD HAVE A SOLUTION BY NOW AND SHOULD FIX IT FOR FREE.THE NOISE IS A CONSTANT WHEN DRIVING. *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- FLOYDS KNOBS, IN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED WHILE DRIVING IN REVERSE AND THEN SHIFTING THE GEAR IN PARK, THE VEHICLE ACCELERATED BACKWARD AND CRASHED INTO A FENCE. NO ONE WAS INJURED BUT THE VEHICLE SUSTAINED MINOR SCRATCHES ON THE REAR PASSENGER AND DRIVER SIDES. NEITHER THE DEALER NOR THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 59,900.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- EVANSVILLE, IN
OUR 2002 FORD EXPLORER XLT WITH 109,000 MILES HAS SERIOUS TRANSMISSION SLIPPAGE BETWEEN 2ND AND 3RD GEARS. THE LOCAL DEALER AND AN INDEPENDENT REPAIR SHOP STATE THAT THE TRANSMISSION NEEDS REPLACED AT A COST BETWEEN $2,500 AND $3,500. IT IS DANGEROUS TO DRIVE IN ITS CURRENT CONDITION BECAUSE THERE ARE TIMES WHEN IT WILL NOT ACCELERATE. THE REAR DIFFERENTIAL AND BALL BEARINGS ALSO NEED REPLACED ACCORDING TO 2 SEPARATE MECHANICS. THERE IS A RANDOM THUMPING COMING FROM THE BACK OF THE VEHICLE DAILY. THE COST TO REPAIR IS BETWEEN $2,000 AND $5,000. THEY CANNOT TELL US EXACTLY UNTIL THEY ACTUALLY GET IN THERE TO DO THE REPAIR. *TR
Source: NHTSA WEB SITE -
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2002 FORD EXPLORER- COPIAGUE, NY
READ STRUT SPRINGS FAIL AND CRACK. THIS ISSUE HAS BEEN REPORTED IN THE PAST AND MANY OWNERS HAVE EXPERIENCED THE SAME ISSUE. THIS HAS HAPPENED ON BOTH THE REAR DRIVER AND PASSENGER SIDE OF THE VEHICLE. FORD HAS BEEN NOTIFIED MANY TIMES WITH NO RESPONSE. I HAVE BEEN DOING A LOT OF RESEARCH INTO THIS ISSUE, AND REALIZED THAT HUNDREDS OF OWNERS AR CLAIMING THE SAME PROBLEM.
Source: PORTABLE SAFETY COMPLAINT FORM -
2002 FORD EXPLORER- SOUTHAVEN, MS
PLEASE DO SOMETHING ABOUT THIS !!!! THE EXPLORER GEAR SHIFTER IS DEFECTIVE AND UNSAFE. THERE IS A COMMON THREAD WITH GEARSHIFT SELECTOR BREAKAGE ON FORD EXPLORERS WHICH INDICATES THAT RECALL IS URGENTLY NEEDED. AFTER PARKING, I TRIED TO MOVE THE GEAR SHIFTER FROM DRIVE TO PARK TO EXIT THE VEHICLE. TO MY ABSOLUTE ASTONISHMENT THE GEAR SHIFTER BROKE LIKE A DANGLING BROKEN ARM IN THE REVERSE POSITION. THE VEHICLE WAS RENDERED USELESS AND ME OPTIONLESS. I WORK AT A SECURE GOV'T FACILITY AND IT WAS NO PICNIC TRYING TO GET A TOW TRUCK DRIVER ACCESS. I FINALLY GOT THE TRUCK TOWED TO THE NEAREST DEALERSHIP AT $85. THE DEALER THEN INFORMED ME THAT THE ENTIRE STEERING COLUMN WOULD HAVE TO BE REPLACED AT $1,690. THEY DIDN'T HAVE THE PART AND NEEDED A DAY TO GET THE TRUCK BACK TO ME. I HAD TO RENT A CAR WHICH WAS ANOTHER $102 BUCKS. MAKE FORD TAKE CARE OF THIS SAFETY HAZARD. I ASKED FOR THE PART AND CAN SHOW YOU WHAT BROKE INSIDE WHICH IS LITERALLY A WEAK METAL HOUSING THAT THE GEAR SHIFT HANDLE FITS IN.... *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- PHILADELPHIA , PA
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 45 MPH WHEN THE OVERDRIVE WARNING INDICATOR ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. THE TRANSMISSION ALSO EXHIBITED SEVERE HESITATION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION WHERE THE TECHNICIAN DETECTED THAT THE FAILURE WAS RELATED TO THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 114,071.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2002 FORD EXPLORER- TUCSON, AZ
MY WIFE WAS PREPARING TO TAKE OUR 3 CHILDREN TO SCHOOL. SHE PUT OUR 2002 FORD EXPLORER IN REVERSE AND BACKED OUT OF OUR DRIVEWAY. AFTER STOPPING, SHE ATTEMPTED TO SHIFT INTO DRIVE. THE GEAR SHIFT LEVER BROKE, LEAVING HER WITH A CAR STUCK IN NEUTRAL. THE KEYS ARE LOCKED IN THE IGNITION AND CANNOT BE REMOVED. AFTER RESEARCHING THIS ONLINE, I WAS VERY SURPRISED TO DISCOVER THIS IS NOT A RECALL ITEM AND THAT FORD MOTOR COMPANY'S RECOMMENDED FIX IS CHANGING OUT THE ENTIRE STEERING COLUMN. IS THIS REALLY TRUE? *TR
Source: NHTSA WEB SITE -
2002 FORD EXPLORER- SOUTH HAVEN, MS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE THE VEHICLE WAS PARKED THE CONTACT STATED THAT THE GEAR SHIFT BROKE OFF WHILE SWITCHING GEARS FROM DRIVE TO PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR A MECHANIC SINCE THE CONTACT WAS UNABLE TO BE DRIVE IT. THE APPROXIMATE FAILURE MILEAGE WAS 148,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE