2011 FORD EXPLORER Complaints

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the vehicle was previously taken to the dealer, where an unknown windshield exterior A-pillar trim was replaced under the recall. Additionally, the contact stated that while washing the vehicle, the contact noticed that both the driver's side and passenger's side windshield exterior A-pillar trims were loose. The vehicle was taken back to the dealer, where the contact was informed that the recall parts were on back order, and the contact was informed that there was no record that the vehicle had been repaired in the past. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

ENGINE CARRIER OR CRADLE RUSTED AND CRACKED CAUSING DRIVERS SIDE A ARM TO MAKE WHEEL UNSTEERABLE PULLNG VEHICLE TO THE LEFT. COULD HAVE CAUSED SERIOUS ACCIDENT OR HEAD ON COLLISION AS IT WAS PULLED INTO ONCOMING TRAFFIC LANE. I WAS ABLE TO STEER VEHICLE INTO A PARKING LOT AND HAD TO HAVE IT TOWED TO MY MECHANIC WHO CONFIRMED THE THE CAUSE WAS BY RUST THROUGH ON SUB FRAME ENGINE CARRIER . COMPONENT WAS NOT INSPECTED BY MFGR ,POLICE OR INSURANCE REP. THERE WERE NO WARNINGS OR ANY SYMPTOMS PRIOR TO THE FAILURE. I WAS MAKING A RIGHT TURN AT APPROX 10MPH WHEN I HEARD A SNAP OR CRACK AND LOST CONTROL OF THE STEERING.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the front passenger’s and driver’s side A-pillar trim pieces were unsecured. The failure mileage was 160,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had separated from the vehicle while driving. The vehicle was taken to the local dealer and was inspected. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was approximately 55,000. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed and attempting to make a turn, the vehicle lost power steering functionality, and the steering wheel seized. Several unknown warning lights were illuminated. The contact was able to pull over to the side of the road. The contact stated that her daughter was inside the vehicle during the failure. The contact continued driving but the failure persisted. The vehicle was taken to an independent mechanic, where the contact was informed that the power steering had failed. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 15N01. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 158,000.

" exterior A pillar applique trim clip attachments are not properly engaged." I recieved a safety recall letter July 2024. I called Zeigler Ford dealership for the repair. They scheduled an appointment and inspected it and said they cannot fix it due to unavailable parts from Ford. This has been going on for a year and supposedly they can't get the parts. Pieces of the rubber around my windshield was flapping around and eventually fell off. When I called Ford customer service, they said first I need to get the vehicle inspected to that I told them I already had it inspected. Then they transferred me to the dealership to schedule an inspection which I don't need because it was already done. They just transferred me and did not answer my question as to why it hasn't been fixed yet, and why they are not supplying parts to the dealership. They basically left it to the service technician to tell me again that there are no parts. They want to give people the run around and let them possibly get injured in unsafe vehicles.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while her daughter was driving 45 MPH, the passenger’s side A-pillar trim detached from the vehicle. The local dealer was contacted, and a mobile mechanic was sent to the residence. The vehicle was not repaired. The mechanic checked the front driver's side A-pillar trim and peeled an unknown part off. The mechanic informed the contact that both parts needed to be ordered. The vehicle was not repaired. The contact stated that on a separate occasion, the driver's side A-pillar trim detached and was loose. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2011 Ford Explorer. The contact stated while driving at an undisclosed speed, the front driver's side windshield trim detached. The vehicle was taken to the dealer where it was diagnosed with a fractured front windshield A-Pillar trim. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The vehicle was taken to the dealer and was inspected, and the vehicle passed the inspection. The failure later occurred, and the vehicle was taken back to the dealer; however, the contact was informed that the repair was not covered under the recall repair. The manufacturer was made aware of the failure and a case was filed. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 176,000.

The contact owns a 2011 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. An unknown local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.