2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact stated that while attempting to reverse from the residence, the steering failed to turn either to the left or the right. The power steering assist warning light was illuminated. The vehicle was not taken to be diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was 97,658. Vehicle has not been repaired.*JB THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, BUT BELIEVED IT SHOULD HAVE BEEN. THE CONSUMER REFERENCED RECALL 14V28600.

Was pulling up to gas pumps when steering failed/locked. Was able to stop vehicle to avoid collision with pumps. Steer Assist Fail warning light came on. Shut vehicle off and warning light went out and steering came back. Brought vehicle home and used other to go to work. Was told by dealer that the Steering Rack is faulted and needs replacement at 71000 miles. The 2014 Steering racks fail at between 60000-80000 miles just as the 2011-2013 Explorers do and need to be recalled before someone is killed.

While driving I noticed the power steering had failed. The steering was difficult and jerky while making turns and while coming out of turns. With the steering inconsistent the vehicle would on occasion not come out of the turn on it's own and put myself and my family at risk of an accident. The vehicle was brought to Salem NH Ford and the problem was found to be the steering rack and lower steering u-joint, shaft assembly, and pinion. There were no warning lights on the dash. Repairs for vehicle totaled $3,346.31

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA campaign number: 21V537000 (Suspension) however, the part to do the recall was unavailable. The contact called the local dealer who stated that the parts were not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2014 Ford Explorer. The contact stated that while turning the steering wheel there was an abnormal knocking and ticking sound detected. The maintenance warning light was illuminated. The contact called the local dealer and was provided a fee for diagnostic testing. The vehicle was not diagnosed or repaired. The contact stated the failure was related to NHTSA Campaign Number 21V537000 (Suspension). The manufacturer was contacted but no further assistance was provided. The approximate failure mileage was 122,000.

It’s a dang shame you spend thousands of dollars for a Ford Explorer and because the people that built it were not very smart the people that own them are having to pay thousands of dollars to replace the water pump. And Ford will not recall this or help with the cost. No warning lights come on and then we are stuck with the cost. I will never own another Fire in my life time.

Engine water pump leak the pump is internal and can potentially cause engine damage. Steering some times the power assist fails and you have to turn-off and restart the car to get the steering to work

My steering started going out when I was merging infront of a truck. I was almost run off the road and hit by the truck at the same time but I muscled it.. it started working again for a second then went completely out saying power steering disabled pull over safely. I finally got to a place where I could pull over. Called a tow truck and my car has been sitting at the shop for months because Ford won't send the parts that were ordered. In looking up ways to get the parts I saw that there were so many other complaints of the same exact problem. I then looked up to see if there was a recall and the make and model was part of a recall but in looking up the VIN# it didn't show a recall. This issue could have killed me and from the other reports I've read it almost killed many others with the same car as well. Power Steering was inoperative. Code U3000 (control module) stored. Replace PCSM and program. PCSM is integrated into the steering rack. Integral part of the steering gear assembly. Includes lower subframe Program PCM. Is what the mechanic has put on the service order. My car was towed to the mechanic on 11/3/21. The part was ordered but Ford has yet to fill the order. The date today is 1/12/22

The contact owns a 2014 Ford Explorer. The contact stated while driving at an undisclosed speed, there was abnormal noise of metal being dragged. The vehicle was shaking and while making a turn the steering wheel was difficult to turn. There were no warning lights illuminated. The vehicle was taken to the local dealer and the contact was informed that the link shaft needed to be replaced. The vehicle was not repaired. The contact stated the failure was related to NHTSA Campaign number 20V692000 (Power Train). The manufacturer was not made aware of the failure. The approximate failure mileage was 139,840.

Re: 2014 Ford Explorer VIN: [XXX] I am writing to you with a problem with the Ford vehicle described above.. The two problems I am having seem to have been programmed into the onboard computer to fail after a certain time or mileage. I will address each problem individually starting with the most hazardous one first. The onboard navigation system utilizes a SD card program that becomes outdated as time passes. I have received numerous mailing from Ford notifying me that the original navigation system is outdated and that I should update to a current one at a cost to me of $149.00. The original system works fine for me and I felt no need to upgrade until the system began getting interrupted by prompts to update (see FIGURE 1 below). When the prompt appears the navigation system is no longer operational. The most recent of these interruptions became a serious and hazardous situation. I was driving on the interstate nearing an interchange to switch to a different highway. I was relying on the navigation system to direct me to the correct exit and this is when the prompt appeared. The navigation system was now useless and will only resume normal operation if the vehicle is shut off and restarted. You don’t do this at 70+ mph! My only option was to use my phone which meant I had to program it and while driving this is dangerous. I feel Ford was being irresponsible by programming the prompts into the onboard computer that disable the navigation system in return for the sale of an updated SD card. Ford was profit motivated in this programmed failure. FIGURE 1 IMG_1978.JPG 75.5kB INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).