2014 FORD EXPLORER Complaints

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached, and a part of the front driver’s side A-pillar trim was still attached. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving approximately 25 MPH and turning to the left, the steering wheel started shaking, and he felt the rear end of the vehicle start sliding to the right. There was no warning light illuminated. The contact stated that the steering wheel was stuck in the direction that it was turned and had to be manually returned to center. The contact stated that the failure was more frequent while turning to the left. and while driving at slower speeds. There was no warning light illuminated. The contact had taken the vehicle to an independent mechanic who diagnosed and determined that the steering gears needed to be regreased. The vehicle was repaired. The contact stated that the failure reoccurred. The manufacturer was not informed of the failure. The failure mileage was approximately 140,000.

The contact owns a 2014 Ford Explorer. The contact stated that while driving 75-80 MPH in the right lane, the trim on the driver’s side of the vehicle detached from the windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that parts were on back order. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 65,000.

Loss of steering. Driving down the road the my completely locks up while in drive. Was told it was faulty rack and pinions.

First issue is regarding the rear view camera, it kept going out and coming back on and now it shows the image in mirror view (what is on my left will show up on the right and vice versa on the monitor). I did see some fords were recalled, I was told mine wasn't and I would have to pay for this out of my pocket. Second issue is about my motor mounts, all mounts have been replaced approximately 3-4 times.

The contact owns a 2014 Ford Explorer. The contact stated while reversing, the rear-view camera briefly displayed an image, and the message "Rear-view Camera Unavailable" was displayed. The contact stated that the failure recurred intermittently. The vehicle was taken to the dealer, where it was diagnosed and determined that the rearview camera needed to be replaced. The vehicle was not repaired due to the cost. The contact related the failure to an unknown recall; however, the model year was not included. The manufacturer was not notified of the failure. The failure mileage was approximately 90,000.

The backup camera doesn’t work. When I put it in reverse the camera goes blank or is very distorted where you can’t see

Engine over heat warning while driving and I checked there is a coolant leakage.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) approximately 10 months ago. The contact called a local dealer several times to set up a recall appointment, but was informed that the part was not yet available. The contact stated that recently, the local DMV was attempting not to grant the contact the State Inspection sticker unless the recall repair was completed. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.

The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that after a routine front windshield replacement, while driving at an undisclosed speed, the front passenger’s side A-Pillar trim detached. The local dealer was not contacted. The vehicle was not diagnosed or repaired. In addition, the vehicle was taken to a local independent mechanic and was repaired out-of-pocket. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 180,000.