2014 FORD EXPLORER Complaints

WAS DRIVING UP A HILL GOING AROUND CORNER AND STEERING FAILED NEARLY CAUSING AN ACCIDENT . THERE WAS NO WARNING AND THE STEERING JERKED TO THE LEFT IN A RIGHT HAND TURN. WAS BARELY ABLE TO CONTROL VEHICLE . I AM A FAIRLY MUSCULAR PERSON AND IT TOOK EVERYTHING TO CONTROL THE VEHICLE. WAS BARELY ABLE TO GET VEHICLE HOME LUCKILY I WAS ONLY A COUPLE MILES FROM HOME. AN AVERAGE PERSON WOULD NOT HAVE BEEN ABLE TO CONTROL THE VEHICLE AND AN ACCIDENT WOULD LIKELY HAPPEN . UNDER RESEARCH WITH FORD WITH ELECTRONIC STEERING THIS IS HAPPENING REGULARLY AND ACCIDENTS ARE HAPPENING.THERE IS NO WARNING AND THE STEERING WHEEL GETS JERKED TO ONE SIDE OR THE OTHER WITH VERY LITTLE CONTROL ON THE VEHICLE.THE VEHICLE I WAS DRIVING WAS MOVING WHEN THIS OCCURRED.

THE DRIVERS SIDE FRONT SEAT BELT IS NOT CATCHING. THE DEALERSHIP HAD TO REPLACE THE FEMALE PORTION FOR IT TO WORK PROPERLY.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING LOCKED IN POSITION. THE CONTACT STATED THAT IT WAS ALSO DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT CONTACTED THE DEALER TED RUSSELL FORD LINCOLN - ADDRESS: 9925 PARKSIDE DR, KNOXVILLE, TN 37922, PHONE: (865) 251-3673) WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE POWER STEERING CEASED TO OPERATE AS AN UNKNOWN WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE CONTACT DROVE THE VEHICLE TO ALL AMERICAN FORD IN POINT PLEASANT (3306 BRIDGE AVE, POINT PLEASANT, NJ 08742) WHERE HE LEFT THE VEHICLE THERE TO BE INSPECTED AND REPAIRED. THE CONTACT WAS LATER INFORMED THAT HIS STEERING RACK MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT REACHED OUT TO THE MANUFACTURER AND WAS GIVEN A CASE NUMBER. THE MANUFACTURER INFORMED THE CONTACT THAT THEY WOULD CALL HIM BACK. THE CONTACT HAD YET TO HEAR BACK FROM THE MANUFACTURER. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.

I WAS TRAVELLING ROUGHLY 30-35 MPH ON A COUNTRY ROAD (THAT WAS DRY AND CLEAR IN THE MIDDLE OF THE AFTERNOON) WHEN I SUDDENLY LOST CONTROL OF MY VEHICLE. IT FELT LIKE THE REAR END WAS FISHTAILING ALL OVER THE PLACE. I DID NOT HEAR ANYTHING BREAK, BUT I COULD HEAR MY TIRES SQUEALING. I WAS ABLE TO REGAIN CONTROL OF THE VEHICLE BEFORE GOING INTO THE DITCH AND CAME TO A STOP ON THE RIGHT HAND SHOULDER. I EXITED MY VEHICLE, SAW THE SKID MARKS BEHIND ME ON THE ROAD AND STARTED LOOKING THE VEHICLE OVER WHEN I DISCOVERED THAT THE RIGHT REAR TIRE WAS PHYSICALLY POINTING OUT TO THE RIGHT. I THEN CHECKED UNDER THE BODY AND FOUND THAT THE RIGHT REAR SUSPENSION TOE LINK COMPLETELY SNAPPED IN TWO. I LEARNED AFTER TAKING IT TO A LOCAL DEALERSHIP THAT ON 10/22/18 THIS VEHICLE HAD ITS REAR SUSPENSION TOE LINKS REPLACED PER A RECALL (17G01), BUT THE REPLACEMENT PARTS FAILED AND THE MANUFACTURER (FORD) WILL NOT REPLACE THEM AGAIN PER A PHONE CONVERSATION THAT TOOK PLACE WITH FORD CUSTOMER CARE ON 8/11/20.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE STEERING WHEEL CEASED AS THE ANTI-LOCK BRAKING SYSTEM, STEERING ASSIST FAILURE, AND THE SERVICE ADVANCED TRACK WARNING MESSAGES APPEARED ON THE INSTRUMENT PANEL. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE HOWEVER, THE FAILURE PERSISTED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO A RELATIVE'S HOUSE. THE CONTACT SPOKE TO CECIL ATKISSION FORD LINCOLN (2700 VETERANS BLVD, DEL RIO, TX 78840) WHERE SHE WAS INFORMED THAT THERE WERE NO RECALLS ON THE VEHICLE. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND WAS GIVEN THE SAME INFORMATION AS THE DEALER. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING WITH THE CURVE OF THE ROAD AT APPROXIMATELY 55 MPH, THE POWER STEERING SUDDENLY FAILED. NO WARNING LIGHTS WERE ILLUMINATED. THE CONTACT STATED THAT THEY NEEDED TO USE EXCESSIVE AMOUNT OF FORCE WHEN STEERING THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER O'BRIEN FORD OF SHELBYVILLE (720 MT EDEN RD, SHELBYVILLE, KY 40065, (502) 633-4535) WHO STATED THAT THE GEAR ASSEMBLY STEERING NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,000.

AN ERROR COMES ON THE DASH THAT SAYS STEERING FAILURE PULLOVER SAFELY. THE WHOLE POWER STEERING IS ELECTRIC AND FORD HAS HAD THIS PROBLEM BEFORE

DRIVING DOWN THE ROAD, ALL MY TRACTION CONTROL LIGHTS CAME ON AND MY STEERING WHEEL LOCKED UP. LUCKILY I WAS AT LOW SPEED AND WAS ABLE TO STOP SAFELY. I CALLED LOCAL FORD DEALER THAT TOLD ME IT WAS NOT A RECALL.

ONE WEEK PRIOR TO INCIDENT, THE CAR STARTED MAKING A CLICKING SOUND WHEN TURNING THE STEERING WHEEL TO THE LEFT, BOTH WHILE DRIVING AND WHILE SITTING STILL, BUT WAS MOST NOTICEABLE AT LOW SPEEDS. WE MADE AN APPOINTMENT WITH FORD TO HAVE IT INSPECTED, THE FIRST AVAILABLE WAS 10 DAYS AWAY. OVER THE NEXT FEW DAYS THE CLICKING SOUND INCREASED AND WAS MORE NOTICEABLE. ON THE DAY OF THE INCIDENT THE CAR WAS DRIVEN A SHORT DISTANCE, THEN PARKED. WHEN WE RETURNED TO DRIVE THE CAR AGAIN AND STARTED THE CAR THE STEERING WHEEL WAS COMPLETELY STUCK, AND COULD NOT BE TURNED IN EITHER DIRECTION. IT MADE A TERRIBLE SCREECHING SOUND WHEN TRYING TO TURN THE WHEEL. THE CAR HAD TO BE TOWED TO A FORD DEALERSHIP. THEY REPLACED THE POWER CONTROL STEERING MODULE AND STEERING ASSEMBLY (RACK AND PINION). THIS IS THE SAME PART THAT WAS RECALLED ON THE 2011-2013 FORD EXPLORERS, AND FROM ONLINE RESEARCH APPEARS TO BE THE SAME PART IN THE 2014 FORD EXPLORERS. THEREFORE, THIS PART SHOULD BE RECALLED AND SHOULD BE REPLACED BY FORD AS IT IS DEFECTIVE. THIS IS A SERIOUS SAFETY ISSUE AS THE INABILITY TO STEER INCREASES THE RISK OF CRASH AND DEATH. IF THE WHEEL HAD LOCKED UP WHILE DRIVING WE WOULD HAVE CERTAINLY CRASHED.