2014 FORD EXPLORER Complaints

ON 7-09-2020, WHILE MAKING A TURN ON A COUNTY ROAD DOING APPROXIMATELY 4 MPHS, MY STEERING LOCKED UP AND BUT BRAKES MALFUNCTIONING CAUSING MY VEHICLE TO GO OFF ROADWAYINTO INTO A FIELD. THE STEERING WHEEL WHILE TURNING CAUSED A HORRIBLE SCREECH AND WAS HARD TO TURN. AFTERWARDS WHEN I WAS STOPPED TWO WARNING LIGHT CAME ON DEALING WITH THE TRACTION CONTROL . ALSO MY TURN SIGNALS STOPPED WORKING. GOING SLOWLY AND CAREFULLY I WAS ABLE TO GET HOME. THIS WAS APPROXIMATELY 10:30 P.M. AND A DISTANCE OF 10 MILES. I USED MY CODE READER AND A CODE OF P 135 OR 6 CAME UP. THE VEHICLE IS BEING REPAIRED AT WALDORF FORD ON 7-14-2020 . [XXX] IS THE SERVICE WRITER WHO CALLED ME [XXX] .AT WALDORF FORD AND AFFIRMED IT WAS THE RACK N PINON. I READ ON VARIOUS ON LINE SOURCES THAT THE RACK N PINON WAS THE CAUSE WITH THE SAME SIDE EFFECTS. THIS PART WAS RECALLED FOR THE FOLLOWING YEARS: 2011,12,13,15,16 AND 2017 . INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

THIS IS THE SECOND TIME MY POWER STEERING HAS QUIT SUDDENLY! THE FIRST TIME I REPLACED THE RACK AND PINION MYSELF AND ALL IS FINE FOR BOUT A YEAR AND IT JUST DID IT AGAIN!! I PULLED UP TO GET GAS AND KILLED MY CAR AND WENT TO GET BACK IN AND LEAVE AND I DIDN'T HAVE STEERING ANYMORE! NO WARNINGS!

MY WIFE CONTINUES TO GET HEADACHES, DESPITE HAVING THE 'CUSTOMER SATISFACTION PROGRAM' THAT FORD PROVIDES DONE TO ELIMINATE CARBON MONOXIDE ISSUE IN HER CAR. WE BOUGHT A CARBON MONOXIDE SENSOR THAT READS DOWN TO 1PPM AND SHE IS GETTING 50-60PPM OF CARBON MONOXIDE IN THE CAB WHILE DRIVING HER VEHICLE. THE SAME SENSOR WAS PLACED IN 4 OTHER CARS (2 FORDS, 1 SUBARU; 1 TOYOTA) AND ALL 4 OTHER CARS READ 0 PPM. FORD IS NOT ACKNOWLEDGING THERE IS A PROBLEM AT ALL. WE CALLED TO MAKE AN APPOINTMENT TO HAVE IT CORRECTED AND THE SERVICE ADVISOR SIMPLY SAYS 'I'VE NEVER HEARD OF CARBON MONOXIDE IN THE CAB.' THOUGHT LESS THAN A YEAR AGO THEY WERE THE SAME DEALERSHIP TO DO THE 'CUSTOMER SATISFACTION PROGRAM' FOR THE EXACT SAME ISSUE.

WHILE DRIVING AT 25-30 MPH VEHICLE BEGAN TO SHAKE HARD, THEN MADE A MISFIRING/POPPING SOUNDS, AND MOTOR SHUT DOWN IN THE MIDDLE OF THE ROAD. I WAS ABLE TO COAST IT AS CLOSE TO THE EDGE AS POSSIBLE BUT I WAS STILL IN THE MIDDLE OF THE ROAD ENOUGH TO BE CONCERN FOR TRAFFIC ON A SEMI-BUSY ROAD. TRIED TO RESTART AND IT WOULD ONLY CLICK AND NOT EVEN ATTEMPT TO TURN OVER ANYMORE. HAD TO HAVE IT TOWED HOME. EXPLORER ONLY HAD JUST OVER 112,000 MILES ON IT WITH NO MECHANICAL CONCERN PRIOR TO THIS HAPPENING. MECHANIC DETERMINED MOTOR WAS SEIZED BUT COULD NOT DETERMINE A DEFINITE REASON AS TO WHY IT HAPPENED. *TR

YESTERDAY I WAS DRIVING DOWN THE FREEWAY AND THE WINDSHIELD SIDE PANEL AND RUBBER FLEW OFF WHILE I WAS DRIVING. THE PLASTIC PIECE HIT THE CAR BEHIND ME. VERY SCARY AND UNSAFE. THIS IS GOING TO COST ME OVER 500$ TO REPLACE AND THIS IS AN EXPENSIVE CAR. I ALSO MAINTAIN MY CAR WELL AND TAKE CARE OF IT. THIS IS NOT SOMETHING THAT SHOULD HAPPEN. THE WINDSHIELD REPAIR SHOP SAID THEY SEE THIS PROBLEM ON MY CAR ALL THE TIME. THIS IS UNACCEPTABLE AND DANGEROUS. FORD SHOULD HAVE TO FIX THIS PROBLEM BEFORE IT CAUSES A MAJOR WRECK AND SOMEONE DIES. *TR

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT THE DRIVER'S SIDE FRONT DOOR PANEL DETACHED FROM THE DOOR FRAME. THE VEHICLE WAS TAKEN TO THE SOO MOTORS FORD (391 3 MILE RD, SAULT STE. MARIE, MI 49783, (906) 632-2278) WHO INFORMED THE CONTACT THAT THE DOOR PANEL NEEDED TO BE REPLACED. THE CONTACT WAS INFORMED THAT THE REPAIR WAS NO LONGER COVERED UNDER WARRANTY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT TO THE NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 93,382.

THE STEERING STARTED MAKING A GRINDING NOISE WHEN WHEEL TURNED LEFT OR RIGHT. EVENTUALLY STEERING BECAME TIGHTER AND TIGHTER AND UNRESPONSIVE. AT LOW SPEEDS IT WAS WORSE. AT HIGHER SPEEDS IT WAS VERY DIFFICULT TO CONTROL THE VEHICLE. *TR

THE DRIVERS SIDE DOOR DOES NOT 'CLOSE' PROPERLY, THE 'DOOR AJAR' SIGN IS CONSISTENTLY ON EVEN THOUGH THE ACTUAL DOOR IS CLOSED. WHEN YOU GET IN/OUT OF THE CAR, YOU HAVE TO SHUT THE DOOR MULTIPLE TIMES FOR IT TO RECOGNIZE THE DOOR IS CLOSED. MANY TIMES I HAVE TO SLAM IT SO HARD, I'M AFRAID I'LL BREAK THE DOOR. THE CAR DOORS WON'T LOCK, CAUSE IT DOESN'T RECOGNIZE THAT THE DOOR IS 'CLOSED'.THE KEYLESS ENTRY ALARM WILL RANDOMLY GO OFF, WHILE WE'RE IN THE HOUSE, CAUSE THE CAR ALL THE SUDDEN SAYS THE 'DOOR IS AJAR'. THIS CAN BE HAZARDOUS AS I DRIVE AS THE DOORS WON'T LOCK AND WE HAVE YOUNG CHILDREN IN THE CAR. THIS ALSO EATS AWAY AT THE BATTERY LIFE, CAUSE THE CAR ELECTRICAL SYSTEM IS ON (INTERIOR DOME LIGHTS, ELECTRICAL RADIO PANEL) SINCE THE DOOR IS CONSIDERED OPEN (WITH THE DOOR AJAR SIGN). THIS HAS BEEN ONGOING FOR ABOUT 6-9 MONTHS NOW. *TR

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING 75 MPH, THE REAR DRAG LINK DETACHED CAUSING THE VEHICLE TO SPIN AROUND SEVERAL TIMES AND CRASHED INTO THE CENTER RAIL AND POLE. THE VEHICLE WAS DAMAGED IN THE FRONT AND REAR. THERE WERE NO WARNING LIGHTS ILLUMINATED. THERE WERE NO REPORTED INJURIES. THE AIR BAGS DID NOT DEPLOY. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS TOWED TO RANDALL REED'S PLANET FORD (19000 EASTEX FWY, HUMBLE, TX 77338 866) 844-5995) WHERE IT WAS DIAGNOSED THAT THE REAR DRAG LINK FRACTURED HOWEVER THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER THEY DECLINED THE REPAIRS DUE TO VEHICLE DAMAGE. THE CONTACT STATED THAT A VIN SEARCH WAS DONE ON-LINE AND THEY DISCOVERED UNREPAIRED RECALLS ON THE VEHICLE. THE CONTACT REFERENCED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V435000 (SUSPENSION). THE FAILURE MILEAGE WAS 50,000. THE VIN WAS NOT AVAILABLE.

CRACKED EXHAUST MANIFOLD. CAR HAS 75K MILES. $1300 REPAIR BILL FOR NEW MANIFOLD AND ATTACHED SENSORS.