2016 FORD EXPLORER Complaints

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). However, the parts to do the recall repairs were not yet available. The contact stated that all the door trims were loose. In addition, there was an abnormal sound coming from the doors while they were closed. The vehicle was taken to an independent mechanic and was diagnosed with loosened bolts on the doors. The independent mechanic tightened the bolts. However, the failure persisted. The contact stated that the driver's side A-pillar trim was loose. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The failure mileage was approximately 220,000.

The contact owns a 2016 Ford Explorer. The contact stated that while the vehicle was parked and occupied, while attempting to open the driver’s side door with the door handle, the door failed to respond as needed. However, when the button was pushed to unlock the vehicle, the door responded as intended. The contact stated that the driver’s side window failed to operate as needed. Neither an independent mechanic nor a dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 98,331.

The pillars flew off and I can not get them repaired and they have no remedy for it the dealership glued them back

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the driver’s and passenger’s side A-pillar trims became loosened. The contact attempted to use epoxy and duct tape to temporarily repair the vehicle; however, the failure reoccurred. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 120,000.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The dealer was contacted several times. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign: 21V316000 (Structure); however, parts for the recall repair were not yet available. The vehicle was taken to the local dealer for several other recall repairs. The vehicle was not yet repaired under NHTSA Campaign: 21V316000 (Structure); because parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that during rainy or snowy weather, snow or rain was leaking into the driver’s side B-Pillar trim. The contact stated that water was accumulating on the floor of the vehicle. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 110,000.

Since March of 2024, this vehicle has been waiting on parts to correct Ford recall 24S02. The dealerships are even frustrated with dealing with customers. They started telling us there is nothing they can do and send us on our way only saying our name is on a list. In the summer of 2024, the A pillar trim dislodged and nearly hit another car at highway speed but luckily did not cause an accident. This has been tagged as a SAFETY recall so how is it that we are allowed to drive around without a part replacement or the potential for them to dislodge and hit another driver for now 2 yrs? (B Pillar Recall in 2025 and still attached) I would like an explanation on how this has been allowed to go on this long. What are the limitations for a safety recall and why does Ford and NHTSA allow drivers to operate their vehicles with known safety hazards attached to their vehicle? I see these vehicles all over the road with parts still attached or one side missing. This particular vehicle has been inspected by Ford, but we were allowed to drive off with recalled part, B side still attached for now, and still 2 years later, no option for replacement.

Opened driver door to exit vehicle and heard a loud POP! Noticed rear window had exploded. Glass flew outside behind vehicle and continued to fall in rear of vehicle. Defrost was not in use. It was single digit temp out.

There have been EXCESSIVE delays with the repair of the A-Pillar trim. This item flew off of our vehicle while traveling down the highway at 70mph. THANKFULLY this piece did not impact the car behind us. This piece has now been missing for over 14 months. Numerous inquiries placed to dealerships and being told that the piece is still not available is not acceptable. Please encourage Ford to do better and make these pieces available for repair.