2018 FORD EXPLORER Complaints

The manufacturer has not remedied the repair of a recall within a timely manner. I am scheduled to ship my vehicle overseas, which requires all recalls to be addressed. Manufacturer Recall Number24S02 (NHTSA Recall Number24V031)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was not contacted. The manufacturer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.

I am filing a safety complaint regarding unresolved recalls on my 2018 Ford Explorer (VIN: [XXX] ). FIRST RECALL: Over two years ago, I was notified to repair the exterior A-pillar trim/window shields. The dealer in Yakima, WA, placed me on a waiting list and said the part was unavailable. I have been waiting over two years with no resolution. Recently, while driving on the highway, this part fell off and struck the windshield of another vehicle behind me, creating a dangerous situation and potential for serious injury. The dealer refused to repair it for free, stating I must either wait longer or purchase the part myself, despite this being a manufacturer safety recall. This long delay and refusal put my safety and the safety of others at risk. It also caused stress, confrontation, and concern for my financial obligations, as I continue paying for a vehicle with unresolved safety defects. SECOND RECALL: The high-speed cooling fan motor relay recall was not properly addressed. The dealer only started the vehicle, stated the fan worked, and performed no inspection or repair, leaving a potential hazard unresolved. FORD RESPONSE: I reported these incidents to Ford Customer Service, but they said the situation did not qualify for opening a case. I strongly disagree, as these are confirmed safety recalls and one part already failed during driving. ADDITIONAL CONCERNS: I am still making monthly payments for this vehicle while unresolved recalls continue to appear. The ongoing failure to repair these defects, despite multiple reports, creates financial and safety burdens. I request NHTSA to investigate these matters, require Ford to complete all recall repairs properly, and hold the dealer accountable for their refusal to provide free safety repairs in a timely manner. Thank you. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

During a storm, our SUV had water leaking in through the top, middle of the windshield. The water soaked the dashboard controls and our heating/air system was stuck on high heat and would not turn off. It was 70° and it was extremely hot in the SUV and the windows kept fogging up making it hard to see. Our temperature controls no longer work properly.

[XXX] ur complaint I can't figure out where one files a complaint on an outstanding recall. Ford keeps sending notices, but is obviously not serious about fixing the issue, as its been going on approaching 3 years. If you call their hotline, it cuts you off after entering the recall number, saying there's no available fix at the moment. However, by searching some dealers around the nation, the parts are out there to purchase, but our two local dealers say they've seen nothing and advise using two sided tape in the meantime. How can such a basic part be so difficult to have available in under 2 - 3 years time? Our pillar piece has been barely hanging on for almost 2 years. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and confirmed that the remedy was not yet available. The contact had not experienced a failure.

The displayed view by the back up camera flickers, or shows a blue screen when the car is placed in reverse. This places the safety of pedestrians at risk of being hit by the vehicle when backing up. This places the safety of other drivers and myself at risk of collision when backing up. The component (back up camera) was inspected by a Ford dealer (Sunrise Ford in Fort Pierce Fl.). I was charged $199 to run diagnostics on the camera. They found that the camera had an internal fault, vision blurry and suggest replacing camera at a charge of $1145. I was told that the existing recalls do not cover my VIN. I contacted Ford customer care to see if my VIN was covered under the announced 15 year warranty for backup camera replacement. Although 2016 - 2025 Ford explorers was listed as being eligible for replacement, I was told my VIN was not included. Ford customer care opened up case number CXH-06550938-R6D9Q3 to investigate the problem. The problem started about 6 months ago and only happened once in a while then the camera would work as intended. Now the problem occurs 90% of the time the car is placed in reverse.

My 2018 Ford Explorer sport had a recall on the luggage rack. The railing on top it was repaired. In twenty one, but the repairer didn't hold the relling, flew off on the passenger side and driver's side is about to fly off.And my local four dealer has changed hands.So they're refusing to repair it again.So recall clips felled, so what do I do

2018 Leather on dashboard shrinks pulled away from the glue. Causes a safety hazard while driving.

- I have experienced a sudden loss of engine power and speed on 5 occasions. Very scary and dangerous to completely lose power on the highway with cars behind you. Had to pull off onto the shoulder(s) in dangerous conditions, with two young kids in the backseat. Hazards, turn off the car, restart the car, etc. - When the power loss happens, the vehicle's dashboard lights turn on, including the engine and wrench icons along with the words "See Manual." - Based on my research, I believe it may be due to a defective throttle body and/or software, related to the "terrain management system." - Problem was not reproduced or confirmed by a dealer or independent service center - No inspections by the manufacturer, police, insurance representatives or others - No warning message is provided prior to the failure, which is another issue