2014 FORD EXPLORER Complaints

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 45 MPH, THE STEERING WHEEL SEIZED AND THE POWER STEERING ASSIST AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE CONTACT COASTED THE VEHICLE INTO A DRIVEWAY AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 88,000.

WHILE DRIVING MY EXPLORER DOWN A CITY STREET AT APPROX 45MPH, THE STEERING BECAME EXTREMELY TIGHT. A WARNING LIGHT SAYING 'STEERING ASSIST FAULT' CAME IN AND THEN THE 'TRACTION CONTROL OFF' LIGHT CAME ON. IMMEDIATELY AFTER BOTH OF THOSE LIGHTS CAME ON A RED LIGHT CAME ON SAYING 'STEERING FAILURE SERVICE REQUIRED' CAME ON AND I COMPLETELY LOST THE ABILITY TO STEER THE SUV. I MANAGED TO GET IT OFF THE ROAD SAFELY AND STOPPED. THE STEERING WHEEL WOULD NOT TURN AT ALL. I CONTACTED THE FORD DEALERSHIP NEAR ME AND TOLD THEM WHAT HAPPENED. THEY SAID THERE IS A RECALL ON 2011-2013 AND 2015-2017 FORD EXPLORERS BUT NOT THE 2014 AND WHAT I WAS DESCRIBING IS WHAT HAPPENS TO THE OTHER MODELS YEARS UNDER RECALL. THERE NEEDS TO BE A RECALL ON THE 2014 EXPLORERS FOR THE STEERING GEAR ASSEMBLY AS WITH THE SURROUNDING MODEL YEARS. HAD I BEEN A LESS EXPERIENCED DRIVER THIS WOULD HAVE CAUSED A CRASH AND COULD HAVE INJURED OR KILLED MYSELF OR OTHER PEOPLE ON THE ROAD. THE FAILURE OF THIS SYSTEM IS DANGEROUS TO NOT ONLY THE DRIVER BUT TO OTHER PEOPLE ON THE ROAD.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 40 MPH, THE STEERING WHEEL SEIZED AND THE POWER ASSIST FAILURE WARNING INDICATOR ILLUMINATED. THE CONTACT PULLED THE VEHICLE OFF TO THE SHOULDER OF THE ROAD AND MANAGED TO DRIVE HOME. COURTESY FORD (6393 US-98 W, HATTIESBURG, MS 39402, (609) 264-5555) WAS CONTACTED TO SCHEDULE AN APPOINTMENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 78,902.

2014 FORD EXPLORER STEERING WHEEL LOCKED UP, I THOUGHT IT WAS THE STEERING WHEEL LOCK MOTOR BUT BAD "ELECTRONIC" NOISE IF YOU TURN WHEEL EITHER WAY. EVERY ONCE IN A WHILE IT WILL START UP AND STEER NORMALLY, BUT THEN MANUAL STEERING, THEN LOCKED UP AGAIN. NO CODE. WIFE WAS ON HIGHWAY WHEN IT WENT OUT, SAYS SHE WONT DRIVE IT AGAIN. I FOUND OUT NOW THAT THE ELECTRONIC STEERING GEARS HAVE BEEN AN ONGOING ISSUE,... FORD, OWN UP AND HELP WITH THIS EXPENSIVE REPAIR.

VEHICLE BECAME DIFFICULT TO STEER WHEN DRIVING ON SEVERAL OCCASIONS. ESPECIALLY WHEN TRYING TO TURN LEFT. VEHICLE WAS TAKEN TO A MECHANIC WHO SCANNED THE STEERING CONTROL SYSTEM AND TEST DROVE THE VEHICLE. THE CODE SHOWED RACK INTERNAL FAILURE AND IT WAS RECOMMENDED TO REPLACE THE POWER STEERING RACK. TOTAL QUOTED COST IS $1942 + TAX. IT WAS SUGGESTED THAT THIS HAD BEEN THE TOPIC OF A RECALL, HOWEVER THE YEARS INCLUDED IN THE RECALL DO NOT INCLUDE THE 2014. WILL BE CONTACTING THE FORD DEALERSHIP TO DISCUSS FURTHER ACTION THIS SHOULD BE COVERED, AS IT IS THE SAME ISSUE OF THE PREVIOUS RECALL, DESPITE BEING A LATER MODEL AND A MAJOR SAFETY ISSUE. I WAS INFORMED BY THE MECHANIC THAT THE LOSS OF THE SENSOR COULD CAUSE THE WHEELS TO STEER IN THE WRONG DIRECTION AND BECOME A MAJOR PROBLEM.

I KEEP GETTING DROWSY ON LONG DRIVES. MY EYES GET IRRITATED. I HAVE FINALLY PURCHASES A CO MONITOR THAT CAN DOWNLOAD DATA. THE SPIKE OF 61 PPM OCCURRED WHEN I WAS ACCELERATING TO GO OVER BATH MOUNTAIN HEADED EAST ON 17 FEB. THE AUDIBLE ALARM WENT OFF SO I KNEW I HAD A PROBLEM. THE ALARM GOES OFF AT 50PPM. I HAVE COMPLAINED TO FORD OVER 20 TIMES, ALL THEY DO IS MAKE CHANGES TO THE EXHAUST IN THE REAR. THEY REFUSE TO ACKNOWLEDGE THERE IS AN EXHAUST LEAK THAT IS ENTERING THE CABIN IN THE FRONT OF THE VEHICLE!

WHILE DRIVING ON THE FREEWAY ON 2 OCCASIONS, THE A-PILAR TRIM PIECES HAVE FLOWN OFF OF BOTH THE DRIVER AND PASSENGER SIDE. THIS NEARLY CAUSED A COLLISION FOR THE VEHICLES DRIVING AROUND ME. I ALSO LEARNED THAT POSSIBLY SECONDARY TO THE TRIM PIECES FLYING OFF, THE VEHICLE IS NOW COLLECTING WATER ON BE FLOORBOARD WHICH HAS LED TO A MOLD INFESTATION IN THE VEHICLE. FORD SAID THE AFOREMENTIONED DESCRIBED ITEMS ARE NOT A MANUFACTURED OR WARRANTY REPAIR. NOW MY 5 MONTH OLD CHILD IS EXPLODED TO MOLD BECAUSE FORD CANNOT LOCATE WHERE THE VEHICLE IS LEAKING FROM.

THIS PROBLEM HAS BEEN HAPPENING FOR A FEW YEARS AND GETTING PROGRESSIVELY WORSE. AT FIRST WE NOTICED THAT WHEN THE CAR WAS PUT IN PARK THERE WAS AN ERROR ON THE DASHBOARD THAT READ "TRANSMISSION NOT IN PARK" BUT IT WAS!! AFTER NUMEROUS TIMES OF STARTING AND STOPPING CAR AND PUTTING INTO PARK, THE MESSAGE WOULD GO AWAY. AND IT WOULD SHUT OFF COMPLETELY. WE KNOW THAT BECAUSE THE SEAT RETURNS BACK AND THE STEERING COLUMN ALSO RETURNS. LATELY, WE CAN'T GET THAT TO WORK. WHEN WE STOP THE CAR AND TURN IT OFF, WE GET THE ERROR MESSAGE AND IT WILL NOT TURN OFF, NOT MATTER HOW MANY TIMES WE TRY. CONSEQUENTLY, IT RUNS THE BATTERY DOWN AND WE CAN NOT START THE CAR THE NEXT TIME. WE CHECKED WITH OUR FORD DEALERSHIP EARLY ON WHEN THE PROBLEM STARTED AND THEY SAID THEY HAD HEARD ABOUT IT BUT THERE WAS NO RECALL. THEY ALSO ADVISE WE COULD PAY OVER $1,000.00 TO HAVE IT FIXED. NOW IT IS HAPPENING EACH TIME - AFTER WE JUMP THE CAR TO START. IT IS CURRENTLY PARKED IN THE GARAGE. WE FEEL THIS PROBLEM NEEDS TO BE INVESTIGATED. WE HAVE A FAMILY MEMBER THAT HAS A 2013 EXPLORER AND HE IS EXPERIENCING THE SAME THING. WE WOULD LOVE TO KNOW THE OUTCOME OF THIS INVESTIGATION. WE LOVE OUR EXPLORER BUT IT IS DOING US ANY GOOD SITTING IN OUR GARAGE. IN FACT WE HAVE HAD A FORD PRODUCT AS LONG AS I CAN REMEMBER - IN 1969 I BOUGHT A TORINO AND HAVE HAD A FORD VEHICLE EVER SINCE. THANKS FOR LOOKING AT THIS.

WHEN WE FIRST RECEIVED THE VEHICLE WE WENT ON A ROAD TRIP TO AZ AND THE COMPUTER COMPLETELY BLACKED OUT ON THE DASH AND THE SUSPENSION WAS SUPER WOBBLY. SO WE CALLED TO MAKE AN APPT TO BRING IT IN AS SOON AS WE GOT BACK IN TO TOWN BUT IT WAS A 2 WEEK WAIT FOR AN APPT. THEY KEPT OUR CAR FOR THREE WEEKS AND AS SOON AS WE GOT IT BACK IT WAS THE SAME PROBLEM. SO WE ASKED TO MAKE ANOTHER APPT AND THIS TIME THEY KEPT OUR CAR FOR A WHOLE MONTH AND GOT IT BACK AND THE SAME PROBLEM. ANY LITTLE BUMP OR INDENT IN THE ROAD AND THE CAR IS WOBBLY ALL OVER SOUNDS LIKE THE BEARINGS. WE HAVE YET TO GET IT FIXED AND I SEEN THERE WAS A RECALL ON 2014 FORD EXPLORERS FOR THE REAR BEARINGS. I CALLED THE NUMBER FOR RECALLS AND THEY SAID THEY DIDN'T SEE ONE FOR THIS VIN BUT IT'S THE SAME PROBLEM FROM THE RECALL IN 2016 FOR THE SAME YEAR VEHICLES.

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. WHILE DRIVING 15 MPH, THE STEERING WHEEL SEIZED AND BECAME DIFFICULT TO TURN. ALSO, THE POWER STEERING WARNING INDICATOR ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO HER RESIDENCE AND POWERED OFF THE ENGINE. THE VEHICLE WAS RESTARTED, BUT WAS UNABLE TO DRIVE. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.