2002 FORD EXPLORER SPORT Complaints

WHILE TURNING VEHICLE, HEARD A POPPING NOISE & FRONT LEFT TIRE SUDDENLY COLLAPSED INWARD. LEFT FRONT UPPER CONTROL ARM, LOWER BALL JOINT, SHOCK & CAM BOLTS & WASHERS WERE REPLACED. VEHICLE WAS UNDER WARRANTY, HOWEVER FORD DEALERSHIP REFUSED TO COVER STATING THIS WAS THE RESULT OF VANDALISM. NO PROOF OF THIS WAS EVER SUBMITTED TO ME DESPITE CERTIFIED LETTER SENT TO THEM REQUESTING. VEHICLE WAS KEPT IN LOCKED GARAGE AT NIGHT & PARKED IN SECURE, GATED LOT AT WORK DURING THE DAY. THE SAME THING HAPPENED TO THE RIGHT FRONT TIRE ON 5/21/04, BUT WAS BEING DRIVEN STRAIGHT. INS REFUSED TO COVER AS NO PROOF OF VANDALISM. *NM

DT: CALLER HAS HAD TO REPLACE THE ROTORS ON HER VEHICLE TWICE. THE FIRST TIME WAS AT 26000 MILES AND THE SECOND TIME WAS AT 53000 MILES. THIS HAPPENED WITHOUT WARNING BOTH TIMES. DEALER FIXED THEM THE FIRST TIME. CALLER SAID YESTERDAY SHE HEARD A NOISE AND TOOK IT IN AND WAS TOLD IT WAS THE ROTOR. TODAY BELL TIRE CO. IS FIXING THE SECOND MISHAP. MANUFACTURER HAS NOT BEEN CONTACTED YET. CALLER DOES NOT REMEMBER WHEN THE FIRST TIME WAS. *AK

DT: CONTACT STATES SHE PREVIOUSLY OWNED A 2002 FORD EXPLORER SPORT THAT WAS IN AN ACCIDENT DUE TO THE SUDDEN ACCELERATION OF THE VEHICLE. WHEN THE CONSUMER PLACED THE VEHICLE IN REVERSE THERE WAS SUDDEN ACCELERATION, CAUSING VEHICLE TO HIT A TELEPHONE POLE. THE CONSUMER THEN PLACED THE VEHICLE INTO DRIVE, AND IT STAYED IN FULL THROTTLE, CAUSING THE CONTACT'S VEHICLE TO HIT ANOTHER VEHICLE. THE DAY THAT THE ACCIDENT OCCURRED IT WAS SLIGHTLY RAINING. THE CONSUMER NO LONGER HAS THE VEHICLE, SO SHE DOES NOT HAVE ANY INFORMATION ABOUT THE VEHICLE AVAILABLE.*AK

DT: THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. OVER THE LAST COUPLE OF YEARS HE HAS BEEN HAVING PROBLEMS WITH CRUISE CONTROL. AND IF THE TRUCK WERE JUST IDLING ,AND IF CONSUMER DID NOT HAVE FOOT ON THE BRAKE THE VEHICLE WOULD REV UP ALL THE WAY FOR ABOUT 10-15 SECONDS. IF HE DID NOT HAVE FOOT ON THE BRAKE HE COULD HAVE HIT SOMEONE. DEALERSHIP STATED THAT UNLESS THEY COULD DUPLICATE THE PROBLEM THEY COULD NOT FIND THE SOURCE OF THE PROBLEM. ACCORDING TO THE REPORT IT SOUNDED LIKE THE PROBLEM WAS CRUISE CONTROL . *AK

DT: CONSUMER STATES THAT AT APPROXIMATELY 3,500 MILES THE VEHICLE STARTED HAVING PROBLEMS. THE VEHICLE WILL GO FROM 60-3 MPH INSTANTLY. VEHICLE WAS TAKEN TO THE SERVICE DEPARTMENT THE FIRST TIME IT HAPPENED ,AND ON JUNE 6 AND 15, 2005. THEY COULDN'T FIND ANYTHING WRONG WITH IT.*AK

DT: VEHICLE HAD TO HAVE THE REAR END BREPLACED 3 TIMES , VEHCILE HAD TO BE TAKEN BACK AGAIN A 4TH TIME, DEALERSHIP WILL NOT HELP WITH PAYMENT, CONSUMER HAD TO PAY TWICE FOR REPAIRS. *AK

I PURCHASED THIS 2002 FORD EXPLORER SPORTTRAC IN OCTOBER OF 2003, WITH 25,000 MILES ON THE ODOMETER. THERE HAVE BEEN FOUR OCCASIONS THAT MY VEHICLE HAS RUN OUT OF GAS, WITH THE GASOLINE GAUGE READING BETWEEN 1/4 AND 1/2 TANK READING ON THE GAUGE. I TOOK THE VEHICLE TO DONLEY FORD IN GALION, OHIO AND THEY STATED THAT THERE WAS NOTHING WRONG WITH THE COMPUTER. I WAS WONDERING WHY THIS ITEM WASN'T COVERED UNDER THE WARRANTY. AND I NEED TO KNOW WHAT I MUST DO TO GET THIS PROBLEM RESOLVED? THANK YOU FOR YOUR CONSIDERATION AND I WILL HOPEFULLY HEAR FROM YOU.

THE REAR AUTOMATIC DOORS WILL NOT OPEN FROM THE INSIDE THE CONSUMER HAS CHECKED THE CHILD LOCKS, AND THEY ARE NOT ON. THE MANUFACTURE AND DEALER STATES NOT COVERED UNDER WARRANTY. *NM CONSUMER PURCHASED NEW INSIDE REAR DOOR HANDLES FROM THE DEALER AND REPLACED THEM. *BF *NM

2002 FORD EXPLORER SPORT TRAC PREMATURE FRONT BRAKE PAD WEAR, PARTICULARLY THE FRONT INSIDE PAD WORE DOWN TO ROTOR. HAD 30,000 FORD INSPECTION AND WAS ONLY 50% WORN ON FRONT, AT 34,000 MILES THE PADS WAS WORN OUT AND THE LOCAL DEALER BILL ALEXANDER FORD SAID THATS NOMINAL.

THE CONSUMER'S 2002 FORD EXPLORER WAS PARKED IN A PARKING LOT WHEN IT CAUGHT ON FIRE. *NM *JB