2002 FORD EXPLORER SPORT TRAC Complaints

CONSUMER COMPLAINED ABOUT A STALLING PROBLEM. VEHICLE WAS TAKEN TO DEALER. HOWEVER, THE PROBLEM HAD NOT BEEN CORRECTED. ALSO, RIGHT REAR DOOR LOCKS MALFUNCTIONED, AND DOOR COULDN'T BE OPENED EXCEPT FROM THE OUTSIDE. *AK

I PURCHASED MY 2002 EXPLORER SPORT TRAC IN MARCH LAST YEAR(2003). I HAD TO WAIT AND EXTRA WEEK TO PICK UP MY VEHICLE DUE TO ELECTRICAL PROBLEM THAT THEY SWORE TO ME WAS TAKEN CARE OF. IN JANUARY 2004 MY CHECK ENGINE LIGHT CAME ON SO I CALLED MY CLOSEST FORD DEALERSHIP AND THEY TOLD ME IT WOULD TAKE 2 WEEKS FOR ME TO GET AN APPOINTMENT TO HAVE MY TRUCK CHECKED. THREE DAYS LATER MY TRANSMISSION BLEW. I CALLED FORD CUSTOMER RELATIONS AND THEY SAID THAT IT WAS NOT A PROBLEM AND THAT I WOULD HAVE TO PAY TO HAVE MY TRUCK FIXED. THREE WEEKS AND $2600.00 LATER I GOT MY TRUCK BACK. NOW THE CHECK ENGINE LIGHT IS STILL ON AND MY 4 WHEEL DRIVE DOES NOT WORK. I CALLED AAMCO(THE PLACE FORD REFERRED ME TOO), AND THEY TOLD ME THAT IT WAS NOT THE TRANSMISSION BUT NOW AN ELECTRICAL PROBLEM THAT I WOULD NEED TO TAKE TO THE DEALERSHIP TO HAVE FIXED BUT I WOULD HAVE TO PAY TO HAVE THAT FIXED AS WELL. MY TRUCK HAD 39,000 MILES AND WAS LESS THAN 2 YEARS OLD AND FORD IS STATING THAT THEY ARE REFUSING TO FIX ANYTHING FOR FREE. I HAVE SEEN ALL KINDS OF REPORTS OF ELECTRICAL AND ENGINE PROBLEMS WITH THIS YEAR AND MODEL TRUCK AND I DO NOT AGREE WITH THIS.

WHILE DRIVING AT ANY SPEED VEHICLE INTERMITTENTLY STALLED. CONSUMER MADE CONTACT WITH THE DEALERSHIP. THE CAUSE OF FAILURE WAS NOT IDENTIFIED AT THIS TIME. HOWEVER, FLOOR MANAGER SUGGESTED THAT FOR ANOTHER $125.00 CONSUMER COULD HAVE A NICE AND DECENT NEW CAR". *AK

ALL FOUR TIRES WERE SLIGHTLY CUPPING, AND THE BRAKES MADE A THUMPING NOISE WHEN THEY WERE DEPRESSED. DEALERSHIP REPLACED THE PADS, LUBED THE FRONT CALIPER SLIDE PIN, AND REPLACED ROTORS. *AK VEHICLE EXPERIENCING PROBLEMS WITH TIRES CUPPING. THE FOLLOWING REPAIRS WERE PERFORMED ON THE VEHICLE: ENGINE REPLACED, BRAKES, REPLACED, ALIGNMENT, BATTERY WIRING ASSEMBLY REPAIRED, DPFE SENSOR REPLACED. CONSUMER ASKED DEALER FOR A FULL REFUND ON VEHICLE.*MR

I AM VERY CONCERNED ABOUT MY 2002 FORD EXPLORER SPORTTRAC. I BOUGHT IT WITH 1600 MILES ON IT ALREADY IN MARCH 2002. ON 9/6/03, I HAD IT TOWED IN FOR A CONTINUOUS REVING BETWEEN 1&2 AND BLACK SMOKE COMING OUT OF THE TAIL PIPE. THE TRUCK HAD ALREADY BEEN STALLING DURING THE PREVIOUS MONTHS WHENEVER I WANTED TO SPEED UP. FORD HAD MY TRUCK FOR ABOUT 2 1/2 WEEKS, REPLACED MY TRANSMISSION FROM THE FACTORY. THE SERVICE MAN TOLD ME THEY HAD TO SEND FOR YET ANOTHER TRANSMISSION - THAT EVEN FORD WAS STUMPED WITH THE PROBLEM SO JUST SENT THEM ANOTHER TRANSMISSION. I GOT MY TRUCK BACK AND IT WORKED FINE. THEN, THE STALLING STARTED HAPPENING PERIODICALLY AGAIN AND AGAIN. I TOOK IT IN AGAIN - THEY SAID THEY COULD NOT FIND A PROBLEM. I COMPLAIN ABOUT IT EVERY TIME I TAKE IT IN FOR SERVICING. I ALSO COMPLAIN ABOUT THE CONSTANT FRONT PASSENGER WIND NOISE; THEY INITIALLY SAID THERE WERE LEAKS AND EVEN THOUGH I STILL COMPLAIN, THEY NOW SAY THERE ISN'T A PROBLEM. I ASKED ABOUT THE LEMON LAW AND THE SALESMAN WHO SOLD ME THE TRUCK (I BOUGHT IT IN ANOTHER CITY) TOLD ME THE SAME EXACT PROBLEM HAS TO HAPPEN 5 TIMES. I AM NOT HAPPY WITH THIS SITUATION. WHAT CAN I DO? I HAVE NOW READ OTHER INSTANCES IN THIS WEB SITE THAT OTHER PEOPLE HAVE EXPERIENCED THE SAME THING. MY TRUCK NOW HAS ALMOST 32,856 MILES ON IT. I RESPONDED '0' TO 'NUMBER OF FAILURES' - I DON'T KNOW WHAT IS MEANT BY THIS QUESTION. YES, MY TRANSMISSION FAILED.*AK

STEERING WHEEL WAS JERKING HARD LEFT AND RIGHT WHEN PARKING. TOOK VEHICLE TO DEALER, AND THE DEALER REPLACED POWER STEERING PUMP WITH A USED PUMP. CONSUMER HAD A PROBLEM WITH THE DEALER USING, USED PARTS TO CORRECT A RECALLED ITEM. *AK

THE VEHICLE MUST BE DRIVEN WITH THE WINDOWS DOWN BECAUSE CHEMICAL FUMES ENTER INTO THE PASSENGER'S COMPARTMENT. THE DEALER INSPECTED THE VEHICLE SEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK THE CATALYTIC CONVERTER WAS REPLACED AND RESET BUT THE PROBLEM REMAINED THE SAME. *SCC *JB

WHILE MERGING ONTO A FREEWAY, COULDN'T GET OVER 2,000 RPM AND THUS COULDN'T GET ENOUGH SPEED TO MERGE ON AT OVER 25MPH. VEHICLE STALLED SEVERAL TIMES WHILE TRYING TO GET OFF THE FREEWAY. NEW VEHICLE HAS 10812 MILES. FORD MAINTENANCE DEPT STATED THEY COULDN'T FIND ANYTHING WRONG, IT RAN FINE FOR THEM. MY HUSBAND WENT TO PICK UP THE VEHICLE AND IN DRIVE IT RAN, IN NEUTRAL COULDN'T GET MORE THAN 2,000 RPM, MECHANIC SAID IT WAS THE GOVERNOR, NEEDLESS TO SAY, MY HUSBAND SAID FIX THE CAR. THEY STILL HAVE MY TRUCK.*AK

WHILE DRIVING AT VARIOUS SPEEDS BLACK SMOKE WOULD CAME FROM THE TAIL PIPE. CONSUMER COULD SMELL GAS FUMES INSIDE THE VEHICLE. .*AK DRIVERS REAR DOOR WILL NOT OPEN FROM THE INSIDE. DRIVERS SIDE SEAT MOLDING IS FALLING OFF. CENTER DUCT LOOSE ON DASH. DRIVERS SEAT CUSHION LOST ITS FORM. *TS

CONSUMER CALLED COMPLAINING ABOUT STALLING PROBLEMS. VEHICLE COMPLETELY SHUT DOWN MORE THAN A DOZEN TIMES WHILE DRIVING AT MORE THAN 40 MPH. MANUFACTURER WAS CONTACTED AND STATED THAT THIS WAS THE FIRST TIME THAT THEY HEARD OF THIS PROBLEM. DEALER WAS CONTACTED, AND VEHICLE HAD BEEN AT THE DEALER FOUR DIFFERENT TIMES, AND THEY STILL COULDN'T FIND WHAT WAS WRONG WITH THE VEHICLE. *AK