2020 FORD F-150 Complaints

While driving the truck automatically down shifted. If I drove move 20 MP it would shift. The truck would not go into reverse, the gear was stuck. I had to turn if off and then turn it back on then It let me shift the gears. On the dashboard the wrench and other indicators lit up on the dashboard.

The Ford 10 speed transmission has continued to give me issues. Delayed shifting, harsh engagements, and overheating are the symptoms. I have been to the dealer several times for the issue. They programmed the transmission, reset values, then replaced the valve body. After valve body replacement, the service manager at the dealership told me that it shifts fairly well compared to other f150s and there’s nothing more they can do. There have been several instances where I have to pull over in traffic due to overheating. The lack of predictability in the shift also makes for unsafe situations.

First incident my [XXX] daughter was driving my truck on the highway going 70mph, the truck went from 10th gear dropped all the down to first almost causing her to wreck the truck before getting to the side of the road, it has a lifetime warranty so took the truck to Jones Ford in Wickenburg Arizona, after several conversations with the warranty company wanting to deny the claim finally got the transmission warranty and was told they replaced the transmission, this truck still was not driving properly not shifting gears , dropping gears at high rate of speed, back to the dealership, they did some computer updates, picked the truck up drove still not right, decided to take it to a different deal shop Camelback Ford in Phoenix Arizona, they replace transmission again, this is at least 4-5 transmissions in this truck, The truck still is not driving properly it’s a hazard on the road could cause a wreck at anytime because the shifting is not right and unsafe, I have called the warranty company multiple times and Ford to take /buy this truck back, it has spent more time at the dealership in the last year then at my home, I continue to make my truck payments and have no truck, I will not let my wife or daughter drive this truck because of the safety and what could happen if they are on the highway doing high speeds and the transmission once again drops suddenly from 10th gear to first, it does not even shift properly from 3rd to 4th gear, it needs to be taken back by Ford Motor Company and not allowed to be on the road anymore, with the continuous attempts by dealerships to fix this and nothing has worked, I cannot continue to put myself my family and others on the road in danger because of the unknown outcome when driving this vehicle on the road, I have made many attempts between the warranty company , Ford and dealerships to help get this vehicle fixed or off the road and take it back with no luck, look up the history by the VIN to verify my complaints INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

We’ve had this 2020 f150 since it was brand new with multiple Ford dealerships diagnosing and Test driving our complaints from the beginning. Only to hear “ we couldn’t get it to do anything and no hard shifting” countless times. Took to dealerships in Florida, Texas and other states with same same response to only refash the control module, which later was a recall on the valve body in the transmission. That did not change anything and now we are 59k miles past our warranty date with the exact same issues from day 1. They should stand behind their product and will not be buying another f150 only to have the same issues and no point in having a warranty if nothing was ever done to have a resolution to our problem -hard shifting while going from 3rd-4th gear a 4th to 5th -same thing while downshifting while applying the brakes to stop or slow down I own 3 ford trucks and fortunately my others at an f250 and f350

Vehicle was purchased certified pre-owned from dealer at around 35k miles. Currently around 65k miles. Complete loss of power at 45 miles an hour. Truck shifted from 7th gear to 1st in a split second and brought the truck to a complete stop. Luckily able to pull onto shoulder to avoid getting rear ended from car behind. Decent maintenance records with dealer, no prior issues with transmission other than some rough shifting before this issue. Vehicle was dropped at dealer on 2-5-26, have not received any type of feedback or updated since dated 2-8-26. I know there is a current TSB on these transmissions, I believe they are defective based on other reports and my personal experience. Complete safety danger, 45 to 0 in under 2 seconds.

Vehicle failed to shift properly while making multiple left and right turns from a stop (for the record, the vehicle also had shifting problems at other times). This resulted in the vehicle hesitating while entering traffic. Multiple times other vehicles had to beep horns and brake emergently. One time an 18 wheeler almost tboned me while I had my 2 year old some in the back seat. Definitely a safety issue that almost cost my son his life.

Transmission hard shifts. Up and down. At times hard enough that passengers feel this. Concern is how does this affect the life and safety of the vehicle. Ford claims no issues.

Back up camera is defective. Known issue of poor solder joints. Camera is now inoperable. Began as an occasional disconnect. Then camera works. Ford claims no issues however it’s know to be a problem on this series within owners group.

I am submitting this complaint regarding a serious transmission failure on my 2020 Ford F-150. At approximately 68,000 miles, the vehicle began exhibiting dangerous and unpredictable driving behavior, including hard jerking, sudden hesitation, and unexpected deceleration and acceleration while driving. The vehicle would jerk aggressively during gear changes and decelerate without warning, particularly at lower speeds and during normal traffic flow. This behavior significantly compromised my ability to maintain consistent speed, safely merge, or respond to traffic conditions. On multiple occasions, the sudden loss of power and hesitation created a safety hazard, especially when driving in slower or congested traffic, as surrounding vehicles were not anticipating abrupt deceleration. Due to the severity and persistence of these issues, the transmission ultimately required complete replacement. A brand new transmission was installed to correct the problem at only 5 years old and barely over the Ford mileage warranty expiration criteria. This failure occurred well before what I would consider normal or expected transmission life for a modern full-size pickup truck and presented a clear safety risk to myself, my passengers, and other motorists. Sudden jerking and loss of power at speed creates a high likelihood of rear-end collisions or loss of vehicle control. I believe this issue reflects a potential defect in the transmission system and should be investigated to prevent similar safety risks for other drivers.

Transmission erratic shifting causes unsafe vehicle handling characteristics. Vehicle will not properly accelerate under certain circumstances. Occasionally in parking lots, vehicle will accelerate on its own after throttle is released under certain conditions. Transmission has been replaced several times, and issue persists in all units. Problems are reported in TSB’s sent out by dealerships.