2020 FORD F-150 Complaints

While driving, the vehicle shut off and displayed a warning on the dash cluster stating that the engine had automatically shut off. It said auto-stop-start was deactivated and that I needed to put the truck in park and then turn the vehicle off and back on to restart. Doing that allowed the vehicle to restart and no malfunction indicators were displayed afterward.

Trailer brake controller to apply breaks to Trailer is not working and unable to stop safety. Problem has been reproduced with dealership. The trailer control module has been replaced and did not resolve the issue. Still have no trailer brakes. Errors I get is " Trailer disconnected or no trailer hooked up" does this with any trailer I hooked up. Tried with 3 different types. As of right now the dealership does not know what is going on. Everything on my trailer is working according to dealer. I even took trailer to dealership and is there now for testing. It's been a week now and still have no clue what is the problem and spending alot of money to even find the problem that no one knows how to fix.

GPS/ RADIO FAILING,UNDER WARRANTY FORD TRIED TO FIX, NEEDS A NEW RADIO BUT DOESN'T KNOW WHEN THEY CAN GET ONE. ALSO CRUSE CONTROL NOT FUNCTIONING PROPERLY- FORD DEALER REPLACED STEERING WHEEL BUTTONS BUT ON ONE OCCASION WHEN PUSHING THE REDUCE SPEED BUTTON THE TRUCK KEPT ACCELERATING TO 10 MILES ABOVE SPEED LIMIT BEFORE IT DISENGAGED. FORD GARAGE SAID IF THEY CAN'T GET IT TO REPEAT THIS PROBLEM, THEY CAN'T FIX IT. DRIVERS SEAT WHEN PARKED RECLINES ON ITS OWN, AGAIN GARAGE COULD NOT GET IT TO REPEAT THE PROBLEM SO NOT FIXED. POSSIBLE EMERGENCY BRAKE RECALL. TRUCK GIVES NO FAULT CODES. WAS TOLD NOT TO USE CRUSE CONTROL BUT THEN IF IT DOESN'T REPEAT THE PROBLEM FORD WON'T FIX IT. I AND MY WIFE NO LONGER FEEL SAFE IN THE TRUCK AND AM TRYING TO GET FORD TO BUY IT BACK. NO PAPERWORK GIVEN AT THE TIME OF REPAIRS BECAUSE THEY COULD FIX NOTHING. SPITZER FORD IN DUBOIS IS THE GARAGE I USED. 3 YEAR ORIGINAL TRUCK WARRANTY WILL SOON EXPIRE, I BELIEVE IN SEPTEMBER OR EARLY OCTOBER OF 2023.

Having issues with sync 3. Radio default settings are not being saved, phone will not stay connected, sync auto update confirmbscreen appears at every vehicle start up, voice command will not work for phone calls, some times when using "call person abc" the system navigation wants to start up. Sync boot up is very slow to start up. I attempted system master rest working with Ford customer care. The sync system went screen blank and locked up. I eventually had to disconnect battery to final get a successful boot up. This seemed to clear up issues for about 1 week then all symptoms came back but worse. I brought this to dealer three times. First two times they could not reproduce issues but tried master rest of sync 3. This was only a short term fix (a couple days at best). They were very helpful but were having very difficult time to reproduce. Third time they finally got APIM to fail. Prior to replacing module dealer called me back and said they just had another customer come in with similar F150 to mine stating same issues. Dealer investigated again and found that we both had the same over the air updates pushed to our vehicles within a 2 week time frame around February to March 2023. Dealer believes Ford may have sent out corrupt update. The recommendation by dealer was to wait a month or so to see if Ford pushes out new update. They did not feel by replacing APIM would resolve if software was corrupt. It has now been about 30 days and no news of any new sync 3 updates. Issue has progressively gotten worse to the point that I have to reload my phone everytime I start my truck and hope maybe it will work with voice activated hands free feature. Radio still will not hold previous settings in memory and system auto update screen consistently pops up with every vehicle restart. Attempted to to manual software updates but it reports my sync software is up to date.

The F150 was in a Park position while running in our driveway and lunged forward hitting our 2022 Toyota Highlander causing over $11,000 in damage on bother vehicles. ($1,428.69 Truck/ $9,000 estimate for Highlander). The vehicle was taken to Mooresville Ford on June 21, 2023 (earliest appointment available for this issue) to evaluate and repaired the transmission and transaxle. (Currently a class-action lawsuit was filed (Orndorff, et al. V Ford Motor Company concerning this same issue). We believe either this malfunction caused the F150 to unexpectedly lunge forward or another malfunction caused the F150 to lunge forward. We called Ford Headquarters and was told to file a claim with our insurance company. Very Unresponsive! We recently discovered a recall "where a partially seated clip may allow the transmission to be in a gear stated different from the gearshift position selected by the driver. this could allow the drive to move the shifter to Park and removed the ignition key, without the transmission gear actually being in Park. The vehicle could move unintentionally. (Article by Jimmy Dinsmore, April 7, 2020 in Torguenews.com). Also, in some cases the complainants have reported the gearbox slip and enter Park from Drive, stalling the engine. This issue has also caused the truck to lunge forward, causing unintended acceleration. (Article in Carhp.com March 9, 2022). We strongly believe one of the above named issues caused our vehicle to lunge forward causing over $11,000 worth of damage and would like to be reimbursed. We have had no luck with Ford and would like help from you.

Ford issued an update for the sync 3 system (3.4) and now the radio / camera system resets on each start up. When this happens, the back up camera feed gets hung up and freezes, causing either a collision unknowingly or difficulty on backing with a trailer. The radio loses most of the settings that are usually saved. There is a whole internet discussion about this problem and it seems that the memory does not overwrite and causes the system to reset each time. Ford has not addressed this issue with an update yet.

The Sync 3 system has been rendered useless by recent software upgrade by Ford. Rear camera sporactically remains on when moving in forward direction. Pop-up messages requiring driver conformation occur after vehicle startup. Navigation, phone, radio are all associated with upgrade. Ford has acknowledged problem and stated that they are working on a software upgrade, none is available at this time. Ford will replace the ATIM which corrects the problem. The ATIM will be replaced under warranty. Vehicles out of warranty can have ATIM replaced at owner expense (+$1000). I find the Sync 3 system's random operation a distraction while driving and a safety hazard.

The contact's company owns a 2020 Ford F-150. The company received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2020 Ford F-150. The contact stated that while driving approximately 50 MPH, the check engine warning light illuminated. The contact stated the vehicle decelerated with an abnormal rattling sound. The vehicle was taken to the local dealer where it was diagnosed that the cam phaser needed to be replaced. The vehicle was repaired. The manufacturer was notified about the failure. The failure mileage was approximately 70,000.

My 2020 Ford F-150 with the 10R80 transmission has been involved in transmission failures on multiple occasions. The last 2 incidents nearly resulted in car accidents. I had complete power failure while moving through an intersection and was narrowly avoided by another vehicle that thankfully was able to steer clear of my decelerating truck. I would have been hit on the driver side at around 45 mph. my vehicle rolled to a stop after hitting the curb on the other side of the road. I then sat with the truck off for 5 minutes, then turned it back on, got power back, and drove straight to the dealership. Lights flickered on the screen indicators saying "Pre Collision off, wrench light on, and complete loss of the gear screen." Ford had the truck for 2 weeks and replaced the transmission wiring harness saying there was a loose connection. The day after I picked the truck up I was accelerating from a stopped position at a light. Around 7th gear and around 45 mph the entire truck suddenly downshifted into 1st gear with a loud bang causing me to launch forward. It almost felt like my truck hit something as I went from 45 mph to about 20 mph in one second. The vehicle behind me honked his horn, slammed on his brakes, and swerved around me into the other lane - another accident narrowly avoided. I pulled over shut the truck down, turned it back on and drove some 10 miles never going over 40 mph. The wrench light was on. The drive modes were unavailable. The gear shift screen was gone. I was not able to get more than 3,000 rpms while driving giving me very little acceleration. Ford currently has the vehicle again. I am terrified to get back in this truck. There appears to be NO SOLUTION to the problems and I simply can't risk my life or someone else's by taking a chance of driving this truck again. Ford knows there are transmission problems. They are unable to solve it. I do not know what to do as I still have $44,000 to pay it off.