2020 FORD F-150 Complaints

2020 F-150 with the 5.0 engine uses over 2 quarts of oil in 2000 miles. Had the oil changed in April with the odometer reading 6300 miles, checked the oil at 8366 miles and it was barley on the dipstick. Went to the local Ford dealer and Service Manager said that 1 quart in 1500 miles is normal. This is over 2 quarts in 2000 miles so they are going to do an Oil Consumption test on the engine. I am unaware if TSB 19-2365 was done on the vehicle prior to buying it in April 2020. I have also reported the issue to Ford HQ and have a case number with them.

Something really disturbing happened while I was driving my truck on 3/20/21. I was pulling into an intersection and the car shut off. Stepping on the gas did nothing and I could barely turn the wheel. There was a message flashing in my dashboard that I can’t remember because I panicked. I could have been T boned because there was traffic coming from my right and left, my kids could have been in the car with me because it’s the family car. Thank God neither of those happened because it was around 10 am and there wasn’t that much traffic. I ended up putting the car in park, shutting off the car, and restarting it, all as fast as I could. It was obviously pretty terrifying. On 4/25/21, a similar incident happened around 10:30 am. I was sitting at a stop sign and a warning message came onto my dashboard with a battery symbol. I can't remember the exact message, but I had to put the car in park and power off/power on the car again like the last time. Again on 6/23/21, the car shut off again while I was driving, my foot was on the gas. I got an error message and had to put the car in park, shut off, then turn it back on. It was extremely scary this time because my daughter was in the car and this happened right outside the school with children crossing the road. What I’ve realized is that this only started happening when I left the Auto Start/Stop on. I realized that and have been turning it off. I forgot to do it on this trip and that’s when the car shut off. I’ve seen a lot of complaints about this online. There must be something your engineers are aware of and can fix this issue.

1) Truck's EcoBoost motor suddenly shut-down without any clear warning....Vehicle Is available to inspect. 2) Turning into a busy road, from a stop at a traffic light, had no power to exit road with traffic in front of and behind my truck. I had enough rolling inertia to glide into the nearest open parking lot. When this sudden motor shut-down occurred, my left turning blinker began to blink rapidly, a buzzing was heard coming from under the dash board near glove box, a red battery warning light was seen on instrument panel indicating no power. I stopped my truck, put it into park and tried several times to re-start my motor. That failed to start several times. Finally, I was able to start the motor and with great caution was able to drive to my home. 3) Problem confirmed by a Ford Service Dealer 4) Vehicle has been inspected by the Ford Service where I purchased the vehicle about a year ago...9546 miles on the vehicle, now. Service technician connected a diagnostic computer to my vehicle and found..."A Communication Error Fault with a code." No code number was on the tech's report, however. Date of this Incident was: July 18, 2021, Sunday

I pulled up to a stop sign that is in front of a highway. As soon as I hit the brakes the truck shut off, the power steering and the power brakes quit working and I was almost hit by oncoming traffic.

The tail gate lowered on its own while we were driving down a high way and towing our camper. It dented the propane tanks and shifted the hitch system in addition to totaling the tail gate.

While driving on a city street, the engine suddenly stopped. A message on the instrument cluster display said something to the effect of "Auto StartStop. Put vehicle in 'P' and start the engine". Vehicle has less that 4000 miles on it. THIS IS A VERY DANGEROUS EVENT, and if it should occur in heavy traffic, could result in serious injury or death. Have not yet been to the dealer. Making this complaint immediately since a quick check shows other owners reporting this event with their vehicles on this official site as well as on many unofficial forums, indicating that this is a common occurrence with the product and not this specific vehicle.

Vehicle has 8000 miles on it. Tires were put on by Ford dealership. They are the Goodyear Wrangler territory at tires. They are considered a new tire that was created by Goodyear this year. The tires have not been taken off road. Tires have only been driven on pavement to and from carpool. The front passenger tire was taken in to discount tire to have the tire assessed of why it was losing air pressure constantly. The side wall that faces out, has A split on the sidewall. It does not appear to be a puncture. It is very small and could barely be seen. It looks to be dried and splitting. No curbs have been hit with that front tire. Another tire previously had been taken from the back end to the dealership to be looked at for losing air. Iraq had ripped the rubber between the tire tread and created a hole. Again tires were at 3000 miles at this point in February and had not been taken off road at this point either. Goodyear was contacted because the owners had to pay out of pocket to completely replace the tire and a good year paid half of the cost for a new tire as part of their bad luck new car owner program. The tires are supposed to be an upgrade and be all-terrain. They have not even been taken off road and have had and now two major incidences. The tires seem very weak and there are currently no recalls because they have only been on vehicles for a short period of time. We have not been able to find them in any place other than the dealership to replace the tire because they are still so new. They seem very weak and have 8000 miles on the vehicle currently and are struggling to not crack.

On two occasions (4/18 and 6/10) the vehicle shut off while driving. A dashboard message said “put vehicle in park and restart engine”. The dealer service center could not find the cause. I contacted Ford Motor Company and was given a case number and the vehicle was checked again at the dealer service center in conjunction with Ford Motor Company via phone. No cause was found. I was told it most likely was a one time fluke. After the second event on 6/10 I drove immediately to the service center. I took a picture of the dashboard message. Again, no cause could be found. I reported this to the Ford Customer Experience Specialist. I asked the specialist for the email address of someone with higher authority or in their safety department and was told if I did not want to continue with Ford “someone higher would be the Better Business Bureau”. Both instances of the truck shutting off have been on residential streets while driving about 20 MPH. I have repeatedly voiced my fear that the vehicle would shut off while on the highway or thruway and the result could be catastrophic.

Transmission Shift Concern: While driving in town at low speeds and on the highway at posted speeds of 70 or 75mph, and even at take off from a complete stop, I am experiencing issues with how my 2020 F150 10spd transmission shifts. At times, during all of the above instances, shifting can be very rough and noisy, can be delayed causing delayed acceleration, and even when I start the truck, I sometimes here a clunk and the truck may even slightly lurch forward. **I have had two instances now of my truck hesitating in the middle of a highway at take off. After the first time, I immediately contacted the dealership. I took the truck only to be told it could not be duplicated. **When traveling at low speeds in town you feel and audibly hear the transmission shift and sometimes jerk. **When traveling at highway speeds, especially when on cruise control, and the truck downshifts from 10th to 8th gear, the sound of the shift has become audible and you feel it. At other times, the shift is smooth and functions as I would expect. **When starting the vehicle, there are times when you hear a clunking sound then the vehicle will slightly move as if it where given a slight push. I have expressed my concern to the dealership where I purchased the truck on more than one occasion. The first time I was told by the service rep that this is normal for the truck. The second time was when the truck stalled at takeoff in the middle of the highway. This time I was told to bring the truck in. I was called to pick my truck up the same day and told the issue could not be duplicated. Very few miles were put on the truck for "testing". I wish I had documented them. Today I called again as the shifting issues are getting worse. I was scheduled for an appointment July 21, 2021, but only after telling them this needed to be checked more thoroughly. I was first dismissed and told this was again, normal operation. **No service lights or warnings in the vehicle for this specific issue.

While backing out of a residential driveway, While turning the steering wheel the Right front wheel caught the edge of the curb and had a catastrophic failure of the right front upper ball joint. Wheel and knuckle collapsed under the wheel well. The vehicle is new with 8600 miles on it. While removing the wheel in order to tow it, found there was no torque nut on the balljoint stud. It was transported to a certified Ford dealership where it is being evaluated for repairs. Suspension, steering, alignment, sensors are non operational and damaged. The nut was either never put on, or was never tightened. No prior warnings were given. Had we been driving at speed I have no doubt we would have sustaine major injury or worse. Dealership has reported documentation of the aformentioned problem, and pictures sent to Ford administration with no response yet.