2011 FORD F-350 Complaints

TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHEN THE VEHICLE WAS STARTED, THE FUEL INJECTOR CLAMP FRACTURED CAUSING A FUEL LEAK. THE VEHICLE WAS TOWED TO THE DEALER TO BE REPAIRED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 62,000. UPDATED 05/06/16*LJ *JS

TL* THE CONTACT OWNS A 2011 FORD F-350. AFTER REFUELING THE VEHICLE AND DRIVING APPROXIMATELY 60 MPH WHILE HAULING A FIFTH WHEEL TRAILER, THE VEHICLE LOST POWER, STEERING AND BRAKING POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE DIESEL FUEL SYSTEM AND FURTHER DIAGNOSTIC TESTING WAS REQUIRED TO DETERMINE WHAT PARTS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WATER INTRUSION WARNING INDICATOR FAILED TO ILLUMINATE TO INDICATE THE FAILURE, THE WATER SEPARATOR SYSTEM FAILED, AND THE DIESEL FUEL FILTER FAILED TO KEEP ANY CONTAMINANTS OUT OF THE SYSTEM. THE DEALER DID NOT ADDRESS THE FACT THAT THE COMPONENTS FAILED. THE MANUFACTURER WAS NOTIFIED THE FAILURES. THE INSURANCE COMPANY WAS ALSO GOING TO INVESTIGATE THE FUEL STATION THE CONTACT RE-FUELED FROM AND THE INTERNAL FAILURE TO THE DIESEL FUEL SYSTEM. THE CONTACT WAS WAITING TO DETERMINE THE REMEDY TO REPAIR THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 1/15/16 *CN UPDATED 4/24/18*JB VIN AND FAILURE MILEAGE AVAILABLE UPDATED 5/17/18*JB

PURCHASED VEHICLE. DROVE 63 MILES TOWARDS HOME THEN CHECK ENGINE LITE ILLUMINATED. DROVE TO A CLOSE FORD DEALER AND DIAGNOSED AS AN EGT SENSOR FAILURE. I WAS TOLD HAD I DRIVEN FURTHER THE ENGINE WOULD HAVE BEEN DISABLED AND I WOULD HAVE STALLED ON THE ROAD.

DRIVING ON INTERSTATE HIGHWAY AT NIGHT. NOTED VIBRATION AS WHEN TIRES ARE NOT BALANCED. EXITED INTERSTATE AT FIRST EXIT AND CHECKED ALL TIRES. TIRE PRESSURES GOOD AND EQUAL. NO KNOTS OR DAMAGE NOTED AND ALL TIRES SAME TEMPERATURE. THOUGHT A BALANCE WEIGHT HAD COME OFF AND TIRES NEEDED TO BE REBALANCED. BEGAN DRIVING ON INTERSTATE WITH NO CHANGE IN VIBRATION. ABOUT 15 MINUTES LATER THERE WAS AN EXPLOSION AND THE TRUCK VIOLENTLY VEERED TO THE RIGHT. PULLED BACK INTO MY LANE AND THEN PULLED OVER TO RIGHT SHOULDER. RIGHT FRONT TIRE DESTROYED. CALLED AAA AND HIGHWAY PATROL. DESCRIBED INCIDENT TO TROOPER AND HE LOOKED AT THE TIRE AND SAID THE BELTS SEPARATED. SIGNIFICANT DAMAGE TO VEHICLE - BENT RIGHT FRONT BUMPER FORWARD, BLEW A 7 FOOT FACTORY RUNNING BOARD OFF OF THE VEHICLE AND DESTROYED THE RIGHT FRONT QUARTER PANEL. RIGHT FRONT TIRE CHANGED AND STAYED OVERNIGHT AT MOTEL. OBTAINED NEW TIRE REPLACEMENT NEXT MORNING. I BOUGHT THIS TRUCK TO PULL A TRAILER BUT HAVE NOT BOUGHT A TRAILER YET. LUCKILY I WAS NOT PULLING A TRAILER AND THERE WAS NOT A VEHICLE NEXT TO ME IN THE RIGHT LANE WHEN THE EXPLOSION OCCURRED. THERE WERE NO VEHICLES NEARBY OR THEY MAY HAVE HAD SOME MAJOR DEBRIS FLYING THEIR WAY. THE TIRE IS A CAPITOL H/T TIRE NOT CAPITOL PRECISION TRAC II (BUT FORM WOULD NOT ALLOW ME TO ADD THIS TIRE TO COMPLAINT)

TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE STEERING WHEEL REQUIRED EXCESSIVE FORCE. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO A DEALER BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 56,000. THE VIN WAS NOT AVAILABLE.

WHILE TRAVELING NORTH BOUND ON THE MAINE TURNPIKE AT MM 34 I EXPERIENCED A LOSS OF POWER. I WAS IN THE LEFT LANE WITH HEAVY TRAFFIC. I MADE MY WAY SAFELY TO THE RIGHT HAND BREAKDOWN LANE. I NOTICED WHITE SMOKE COMING FROM UNDER THE HOOD. I HEARD A POPPING SOUND. AFTER I STOPPED, THE ENGINE WAS STILL RUNNING, BUT SMOKE WAS COMING FROM UNDER THE HOOD AND STARTING TO ENTER THE CAB ON THE RIGHT SIDE. I SHUT THE ENGINE OFF AND BUT ON MY EMERGENCY FLASHERS. TRAFFIC WAS VERY HEAVY. I EXITED THE CAB AND LOOKED UNDER THE HOOD. THERE WAS NO FIRE, BUT I COULD SMELL DIESEL FUEL. THE TRUCK HAS THE 6.7 LITER FORD DIESEL. I NOTICED FUEL LEAKING ONTO THE FRAME ON THE RIGHT SIDE BEHIND THE FRONT TIRE. I CALLED FORD ROADSIDE ASSISTANCE AND WAS TOWED TO THE FORD DEALER IN PORTSMOUTH, NH WHERE I BOUGHT THE TRUCK. WHEN I GOT HOME I DID SOME RESEARCH ONLINE AND FOUND OUT THE HOLD DOWN CLAMP FOR THE FUEL INJECTORS HAD BEEN REPLACED BY A NEW PART NUMBER. THESE CRACK AND CAN ALLOW THE INJECTOR TO BLOW OUT OF THE CYLINDER HEAD. THEY SPRAY FUEL IN THE ENGINE COMPARTMENT AFTER EXITING THE HEAD. FORD HAS ISSUED A TSB 12-3-4 ON THE MATTER. OTHERS HAVE EXPERIENCED THIS PROBLEM. WHY HAS THIS NOT BEEN RECALLED IS BEYOND ME.I WAS SURPRISED I DID NOT HAVE A FIRE! FORD WILL ONLY REPLACE THE AFFECTED PART, NOT ALL 8. I HAVE OPENED A CASE WITH FORD TO HAVE ALL 8 REPLACED. AT THIS POINT IN TIME THE PART IS BACK ORDERED. THE DEALER DID LOCATE 1 AND WILL BE INSTALLING IT TOMORROW. I ASSUME THIS IS A REDESIGNED PART.

DRIVERS SIDE REAR (SIDE WINDOW) EXPLODED ON I95. 65 MPH. NO OTHER VEHICLES NEARBY, NO ROAD DEBRIS. WINDOW WAS IN A MILLION SMALL PIECES HELD TOGETHER BY WINDOW TINT. NO IMPACT POINT, NOT HOLE, NO SIGN OF ANYTHING HITTING (WHICH WOULD BE NEXT TO IMPOSSIBLE FROM THE SIDE WITH NO TRAFFIC AROUND). IT WAS AN EXTREMELY LOUD BANG LIKE A GUN SHOT WHEN IT OCCURRED. 2011 FORD F350. GOOGLING ONLINE INDICATES THIS IS NOT A RARE EVENT.

I LOST STEERING IN THE TRUCK. THE STEERING WHEEL TURNED LEFT TO RIGHT AND VISE VERSA WITH A LOT OF PLAY. IT HAPPENS RANDOMLY. THE FRONT END WILL SHAKES BECAUSE OF NO STEERING MAKING THE TRUCK UNCONTROLLABLE. IT IS VERY RANDOM WHEN IT HAPPENS AND HAS HAPPENED AT INTERSTATE SPEED. THE DEALER SAYS THERE IS NOTHING WRONG AND HAVE REPLACED TIE ROD ENDS ALONG WITH BRAKES.

UPON STARTING THE VEHICLE, I NOTICED THAT THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT HAS BEEN DIAGNOSED WITH A BAD DEF PUMP, HEATER AND SENSOR. THESE ARE FOR EMISSION CONTROL AND I HAVE BEEN TOLD THAT THESE PARTS ARE NOT A WARRANTIED ITEM. SEEMS THAT THIS SHOULD BE COVERED AS IT FOR THE SAFETY OF THE ENVIRONMENT.

CATASTROPHIC TREAD SEPARATION (TIRE DID NOT DEFLATE) OF LEFT REAR TIRE ON PICKUP. NEARLY LOST CONTROL, BUT MAINTAINED CONTROL AND GOT TO SIDE OF ROAD. ESTIMATED $8,500 DAMAGES TO TRUCK. NO INJURIES AND NO OTHER VEHICLES INVOLVED. NO ROAD HAZARD HIT. TIRES ROTATED AS REQUIRED. IN FOR DEALER SERVICE THAT MORNING AND CORRECT INFLATION VERIFIED.