2011 FORD F-350 Complaints

STOPPED AT BP GAS STATION IN POCAHANTAS, IL FOR DIESEL. PUMP HANDLE AND BUTTON WERE GREEN. APPARENTLY WAS 85 OCTANE GASOLINE. DROVE APPROXIMATELY 7 MILES EAST ON I-70 WHEN UNLEADED FUEL HIT THE FUEL INJECTORS AND LOST POWER WHILE HAULING A 3,300 LB CAMPER AND 21' FIBERGLASS BOAT WITH TANDEM AXLE WHILE IN THE #2 (HIGH-SPEED) LANE ATTEMPTING TO PASS A SLOWER VEHICLE AT APPROXIMATELY 70 MPH. LOST ALL POWER, CHECK ENGINE LIGHT CAME ON AND SIGNALED IMMEDIATELY FOR RIGHT TURN, AND PULLED TO THE SIDE OF THE HIGHWAY. CALLED THREE FORD DEALERSHIPS IN THE LOCAL AREA AND TWO SAID THEY COULDN'T EVEN LOOK AT IT FOR A WEEK. PAID ADDITIONAL TOWING TO HAVE IT TOWED TO SCHMIDT FORD, SALEM, IL AND IT SAT UNTIL MONDAY BEFORE I WAS CALLED AND TOLD IT WOULD COST ME $8,500 ESTIMATE TO REPLACE THE ENTIRE FUEL SYSTEM (INJECTORS, FUEL RAILS, HIGH AND LOW PRESSURE PUMP, TANK, AND FUEL FILTER). SERVICE REP TOLD ME IF I DIDN'T DO THE REPAIRS THEY WOULD HAVE TO NOTIFY FORD OF THE WARRANTY VIOLATION AGAINST FORD'S JOB-AID FOR THIS CONTINUED PROBLEM. I RESEARCHED THE ISSUE ON MULTIPLE FORUMS AND DISCOVERED THERE IS A DE-LAMINATION ISSUE OCCURRING WITH THE FUEL TANKS THAT IS CAUSING HIGH PRESSURE PUMP FAILURES. SINCE I DIDN'T DRIVE IT FOR A PROLONGED PERIOD I INSTRUCTED THE SERVICE TECH TO DRAIN THE ENTIRE SYSTEM INCLUDING THE RETURN LINE, TO WHICH THEY TOLD ME THAT WOULD REQUIRE DROPPING THE TANK, AND I TOLD THEM TO DROP THE TANK, EMPTY IT OF ALL CONTENTS, INSPECT FOR DELAMINATION, CHANGE THE FUEL FILTER, AND PUT FRESH DIESEL FUEL INTO IT AND RUN IT AND CALL ME BACK. THEY DID NOT CALL ME BACK AND WHEN I CALLED 5 MINUTES BEFORE CLOSE OF BUSINESS ON TUESDAY THEY SAID IT'S FIXED AND RUNNING FINE. I HAD TO ASK HOW MUCH THE BILL WAS AND WAS TOLD IT WAS $640 (APPROX). RETURNED TO THE DEALERSHIP ON THURSDAY (10 JULY 14) AND PICKED UP THE VEHICLE, PAID THE BILL AND RETURNED HOME (896 MILES). *TR

**2011 F350 SD 4X2. FIRST NOTICED THIS PHENOMENON AT 65MPH ON THE THRUWAY. WHEN HITTING CERTAIN ROUGH ROAD SURFACE, OR BUMPS, OR CONCAVITIES ETC., FRONT WHEELS "HOP" TO ONE SIDE, STEERING THE VEHICLE INTO THE SHOULDER, IF "HOPPING" TO THE RIGHT, OR INTO THE LEFT LANE OF TRAFFIC IF BUMP CAUSES A LEFT SIDE "HOP". CAN "HOP" EITHER WAY DEPENDENT UPON WHICH WHEEL STRIKES THE ROUGH SURFACE. IF BOTH WHEELS STRIKE THE ROUGH SURFACE THEN IT CAN GO EITHER WAY. THIS HAPPENS AT LOWER SPEEDS AS WELL. CAN HOP 12" OR MORE. I AM FRIGHTENED BY THIS VEHICLE AS I COULD EASILY STRIKE A CONCRETE BARRIER OR CONCRETE CURB OR A PEDESTRIAN OR ANOTHER VEHICLE. I HAVE DRIVEN OTHER MANUFACTURERS VEHICLES OF SIMILAR GVWR, OVER THE LAST 35 YEARS, AND THIS PROBLEM IS PARTICULAR TO THIS MAKE AND MODEL ONLY. I COMPARED WITH A 2015 FORD, SAME VEHICLE, AND THAT DOES THE SAME THING. FORD CLAIMS ITS NORMAL. FORD CLAIMS IT IS NORMAL UNTIL YOU "LOAD IT" TO CAPACITY, JUST OVER 2 TONS. "ONCE ITS LOADED, YOU WILL BE OK", SAYS FORD. SO THEIR THEORY STATES ITS OK TO BE AN UNSAFE VEHICLE WHILE YOU'RE TRAVELING TO PICK UP YOUR 4000LB LOAD, THEN ONCE YOU'RE LOADED ITS OK. SO IF YOU HAVE NO LOAD FOR 50% OF THE TIME THEN ITS OK TO HAVE A VEHICLE THAT IS UNSAFE 1/2 THE TIME YOU DRIVE IT! THIS IS OBVIOUSLY AN ENGINEERING PROBLEM AND I DOUBT FORD WILL ADMIT IT, BUT IT CERTAINLY IS UNSAFE AND SOMEBODY HAD BETTER LOOK INTO THIS BEFORE SOMEONE IS KILLED. **INCIDENTALLY, THIS IS A 2011 THAT I BOUGHT BRAND NEW IN 2014. IT SAT ON THE LOT FOR 3 YEARS. THIS HAS NO BEARING ON THE ISSUE HOWEVER SINCE THE 2015 DISPLAYS THE SAME TENDENCIES. *TR

THIS DIESEL TRUCK WAS BEING DRIVEN AT 20 MPH WHEN WITHOUT ANY WARNING, THE ENGINE SHUT OFF RESULTING IN LOSS OF ALL POWER STEERING AND BRAKES. WOULD NOT RESTART. TOWED TO DEALER SERVICE. DEALER DIAGNOSED LACK OF FUEL PRESSURE AND THEY OBSERVED METAL SHAVINGS IN THE LOWER FILTER INDICATING THE HPFP WAS DISINTEGRATING. DEALER SUBMITTED PICTURES OF THE FLOW CONTROL VALVE TO FORD WARRANTY PRIOR APPROVAL PER SERVICE MANUAL DIRECTIONS. DEALER OBSERVATION WAS THAT THEY OBSERVED NO SIGNIFICANT WATER OR DEBRIS CONTAMINATION IN THE FUEL FILTER. PRIOR APPROVAL RESPONSE WAS THAT THE PICTURES SUBMITTED WERE REPRESENTATIVE OF FUEL CONTAMINATION AND DENIED THE WARRANTY COVERAGE FOR THE REPAIR. NO WATER IN FUEL INDICATION WAS EVER SEEN BY OWNER. FILTERS MAINTAINED PER MAINTENANCE SCHEDULE. BILL FOR REPAIR IS ESTIMATED AT APPROX $11,000. TWO WEEKS PRIOR, THIS VEHICLE WAS TOWING A 14K LB 5TH WHEEL DOWN THE SANTIAM PASS IN OREGON. STEEP INCLINES, SHARP DROP OFFS, AND SNOW ON THE ROAD. A SUDDEN LOSS OF POWER WITHOUT WARNING WOULD VERY LIKELY HAVE RESULTED IN LOSS OF CONTROL OF THE VEHICLE, SEVERE BODILY INJURY, OR DEATH. IT APPEARS THE BOSCH CP4 FUEL PUMP WAS NOT DESIGNED TO OPERATE WITH THE 560 SCAR FUEL LUBRICITY OF US FUELS AND THAT FORD IS BLAMING PUMP FAILURES ON WATER CONTAMINATION BY OBSERVATION OF A CORROSION APPEARANCE ON ANOTHER COMPONENT. WARRANTY COVERAGE WAS DENIED WITHOUT ANY OBSERVATION OF THE FUEL PUMP ITSELF. NOTE THAT NO INDICATION THAT ANYTHING WAS WRONG WITH THE TRUCK WAS OBSERVED PRIOR TO THE FAILURE. THE TRUCK IS EQUIPPED WITH A FACTORY 5TH WHEEL HITCH AND IS INTENDED TO HAUL UP TO 21.5K LB TRAILERS. SUDDEN LOSS OF POWER STEERING AND BRAKES WITHOUT WARNING UNDER THIS INTENDED USE IS EXTREMELY DANGEROUS. *TR

I HAVE A 2011 FORD F350 THAT CAME WITH MICHELIN LTX A/T2 - LT275/65R 20 TIRES. IT HAS JUST OVER 28,000 MILES, HAS ONLY BEEN SERVICED BY A FORD DEALER, WITH EACH SERVICE REPORT INDICATING NO PROBLEMS WITH RESPECT TO TIRE ISSUES. TRAVELING ON THE FREEWAY I EXPERIENCED A SHAKING IN THE FRONT END LIKE A WHEEL HAD THROWN A WEIGHT. PULLING OFF THE ROAD I DISCOVERED A TREAD SEPARATION BUBBLE APPROXIMATELY 12-13" LONG ON THE OUTER PORTION OF A FRONT TIRE. AFTER CHANGING TO THE SPARE WE CONTINUED THAT DAY'S DRIVING. THE NEXT DRIVE IN THE TRUCK WAS TOWING OUR 5TH WHEEL HOME AND I AGAIN EXPERIENCED THE SAME SHAKING. I PULLED OVER AGAIN AND FOUND THE OTHER FRONT TIRE HAD SEPARATED IN THE SAME MANNER AND SIZE BUBBLE. THE TWO SEPARATIONS OCCURRED WITHIN 300 MILES OF EACH OTHER. IT WAS ONLY MY RECOGNITION OF THE VIBRATIONS IN THE STEERING WHEEL THAT ALERTED ME TO PULL OVER TO INSPECT THE TIRES BEFORE THEY BLEW OUT CATASTROPHICALLY. A CATASTROPHIC TIRE FAILURE UNDER NORMAL CIRCUMSTANCES IS DIFFICULT ENOUGH, BUT WHILE TOWING IS AN IMMINENTLY GREATER HAZARD. I FOUND THE CLOSEST FORD DEALERSHIP AND HAD TO PURCHASE TWO NEW TIRES TO GET HOME. ONCE THERE I WENT TO MY FORD DEALER AND TOLD THEM I WANTED THE OTHER TWO TIRES OFF THE TRUCK BEFORE THEY FAILED. THEY HAVE CONTACTED MICHELIN ON MY BEHALF AND AS YET I HAVE NOT HEARD BACK FROM THEM, ALTHOUGH IT'S ONLY BEEN A WEEK. I HOPE MICHELIN STEPS UP AND REPLACES ALL FOUR TIRES. THE ONLY OTHER PIECE OF INFORMATION THAT MAY BE A CONTRIBUTING FACTOR IS THAT ALTHOUGH THE TIRES ARE WARRANTED FOR 60,000K MILES, THEY WERE WORN TO (7/32-5/32-10/32) ON THE BUBBLE, 180 DEGREES (7/32-5/32-9/32) ON ONE TIRE AND (8/32-7/32-10/32) AND 180 DEGREES ACROSS (10/32-7/32-10/32) ON THE OTHER. I FILED THIS REPORT BECAUSE I SEE THAT MICHELIN HAS HAD A VERY SIMILAR PROBLEM WITH THEIR LTX M/S2 TIRE AND HAS OR IS CONDUCTING A VOLUNTARY RECALL. THIS TIRE IS SO SIMILAR TO THE A/T THAT I HAVE TO WONDER IF IT'S JUST A DIFFERENT TREAD PATTERN ON THE SAME TIRE CARCASS. *JS

WHEN DRIVING ON A HIGHWAY AND HITTING A POT HOLE, THE FRONT END OF THE TRUCK SHAKES VIOLENTLY UNTIL THE SPEED OF THE TRUCK IS REDUCED TO ALMOST A STOP. THIS IS OBVIOUSLY DANGEROUS BECAUSE, NOT ONLY DO I LOOSE CONTROL TEMPORARILY, BUT THE CARS BEHIND ME CAN HIT ME. MANY PEOPLE ON LINE HAVE EXPRESSED THE SAME PROBLEM. *TR

THIS IS THE 3RD. TIME THAT A EGT SENSOR HAS FAILED ON MY FORD F-350 DIESEL TRUCK. THIS FIRST TIME WAS IN CALIFORNIA IN THE DESERT TRAVELING AT 70 MILES PER HOUR. THE TRUCK SHUT DOWN FOR NO REASON THAT I COULD SEE. I HAD A HORSE TRAILER WITH 5 HORSES ON BOARD AND THE TEMPERATURE OUTSIDE WAS 109 DEGREES IN THE DESERT. THE TRUCK WAS STILL UNDER WARRANTY AND FORD TOOK 4 HOURS TO COME AND RESCUE US. THE TRUCK AND TRAILER WAS TOWED TO THE DEALERSHIP WHERE THEY DISCOVERED EGT #10 HAD FAILED AND SHUT THE TRUCK DOWN TO PROTECT THE ENGINE. THE EGT SENSOR WAS REPLACED. THE SECOND TIME I HAD JUST LEFT THE DEALERSHIP AND THE TRUCK TURNED ITSELF OFF AGAIN 130 MILES AWAY FROM THE DEALERSHIP. FORD WAS CALLED AGAIN AND I WAS TOWED BACK TO THE SAME DEALERSHIP. THEY DISCOVERED THAT EGT SENSOR #11 HAD FAILED AND WAS REPLACED. GEE, ONLY 2 MORE SENSORS TO GO. NOW ON APRIL 10, 2014, EGT SENSOR #13 FAILED AND I ONLY STOPPED TO GET DIESEL FUEL. I PULLED OUT OF THE GAS STATION AND THE ENGINE JUST DIED IN DRIVE GEAR POSITION. THIS TIME THE DEALERSHIP CHARGED ME FOR THE SERVICE AND PART AND FAILED TO NOTIFY ME OF A RECALL ON THIS MATTER AND PART. WHEN PULLING MY HORSE TRAILER WITH PRIZED AND VALUED HORSES ON BOARD, I WOULD HATE TO CAUSE AND ACCIDENT OR HAVE AN 18 WHEELER REAR-END ME WHILE STOPPED IN THE LANE OF A MAJOR INTERSTATE HIGHWAY. I FIND IT SHAMEFUL THAT MY OWN FORD DEALERSHIP, OR FOR THAT MATTER FORD MOTOR COMPANY CAN TAKE MY $65,000 FOR A NEW PURCHASE TRUCK, BUT THEY CAN'T INFORM ME WHEN MY FAMILY, CHILDREN, PASSENGERS OR HORSES LIVES ARE IN DANGER!!! I AM ALSO GOING TO CONFRONT THE DEALERSHIP THAT CHARGED ME ON APRIL 10, 2014 FOR A RECALL THAT THEY SAY DOESN'T EXIST ACCORDING TO THE FORD MOTOR COMPANY COMPUTER SYSTEM AND DATABASE. *JS

2011 F350 4X4 DUAL REAR WHEEL LARIAT. EVERYONE CALLS IT THE "SUPER DUTY DEATH WOBBLE" FORD HAS NO PLANS TO FIX. STARTED AT 30K MILES, REPLACED ALL KNOWN WORN PARTS AND SUGGESTED PARTS LIKE EVERYONE ELSE - STILL DOING IT. YOUTUBE VIDEOS SHOW VIOLENT SHAKE TO THE POINT YOUR HEAD CAN SMACK THE SIDE WINDOWS. FRONT END ON HIGHWAY HITS SLIGHT BUMP LIKE ON OVER PASS SHAKES SO VIOLENTLY IT CAN BREAK THE FRONT END WHEEL TIRES AND EVERYTHING ELSE.. CHANGED TIRES, STABILIZER SHOCK, ALIGNMENTS. RECENTLY THIS PAST WEEK ON I75 IN OHIO IT HAPPENED 1/2 DOZEN TIMES @ 65 TO 70 MPH SHOOK SO HARD YOU CANNOT CONTROL LOCK THE BRAKES DOWN HARD TO 30 MPH JUST LIKE EVERYONE ELSE ON THE NET SAYS. NEARLY CAUSING WRECKS ON THE FREEWAY. HAPPENS WITHOUT WARNING. TOTALLY STOCK $55K TRUCK. DEALER SAYS NO TSB OR RECALL. BUT FORD DOES KNOW ABOUT IT AND SAYS IT "MAY HELP" TO CHECK STABILIZER SHOCK. EVERYONE HAS DONE THAT. GOOGLE SUPER DUTY DEATH WOBBLE IT AND SEE VIDEOS. MY FIRST EVER ONLINE COMPLAINT. THIS FORD TRUCK IS INSANELY DANGEROUS. AT DEALER NOW WITH NO SOLUTION. I DISCOVERED BY SWITCHING INTO 4WHD IT WILL STOP WHICH TELLS ME IT IS INTERNAL CONTROL ARM BUSHINGS BECAUSE 4WD WILL BIND THE FRONT END UP ENOUGH TO PRELOAD SUSPENSION. IT GOT ME HOME BUT THE WIFE WILL NEVER RIDE IN IT AGAIN! *TR

TL* THE CONTACT OWNS A 2011 FORD F-350 SD. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 60 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AS THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE DIESEL EXHAUST FLUID PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 62,363. UPDATED 04/29/14 MA UPDATED 05/2/2014 *JS

FORD F350SD CREW CAB W/ 6.7 DIESEL MOTOR...VEHICLE WAS BEING DRIVEN WHEN SUDDENLY WARNING MESSAGE CAME ACROSS DASH THAT VEHICLE WAS "SHUTTING DOWN" AND TO PULLOVER VEHICLE IMMEDIATELY. WITHIN 10 SECONDS VEHICLE BEGAN DECELERATING AND CAME TO A COMPLETE SHUTDOWN. IT WAS VERY DIFFICULT TO MANEUVER VEHICLE AS POWER STEERING AND EVERYTHING STOPPED WORKING. WITH WIFE IN A PANIC, SHE BARELY GOT THE TRUCK OFF THE HIGHWAY, BEFORE COMPLETE SHUTDOWN OF VEHICLE! CALLED LOCAL FORD DEALER, WHICH DID HAVE THE TRUCK TOWED IN TO DEALERSHIP, UNDER FORD WARRANTY. TRUCK WAS DIAGNOSED AS HAVING A "FAULTY" EGT EXHAUST SENSOR, GAVE ESTIMATE TO FIX OF AROUND $600.00. CLAIMS IT WAS NOT PART OF THE POWERTRAIN, SO NO WARRANTY COVERAGE OF THE COSTS OF REPAIR! TOTALLY FRUSTRATED WITH FORD FOR THIS INCIDENT AND LACK OF SUPPORT OR CONCERN FOR THIS FAILURE, I APPEALED TO THEIR CUSTOMER SERVICE DEPT. AND BASICALLY GOT NOWHERE! NOW AS I HAVE DONE RESEARCH ON THIS ISSUE, I FIND OUT THAT FORD HAS A RECALL GENERATED #13V535000, ON THIS VERY SAME PRODUCT FAILURE, WITH THE EXACT SAME ISSUE AS OUR TRUCK'S FAILURE. HOWEVER, FORD ONLY ISSUED THE RECALL FOR F350,450, &550'S THAT WERE UTILIZED IN AMBULANCE CHASSIS. OUR TRUCK HAS A SAME BUILD DATE AS THE RECALL INDICATES AND EVERY EXACT SYMPTOM THAT THEY CITE IN THE RECALL LETTER AND FINDINGS, YET FORD REFUSES TO ACKNOWLEDGE THAT THE SAME PROBLEM COULD HAVE EXISTED IN THE NON AMBULANCE F350'S. I HAVE ONLY ASKED FORD CUSTOMER SERVICE REPS. FOR REIMBURSEMENT OF MY COSTS FOR THIS REPAIR, WHICH WAS COMPLETED ON 08/29/2013. THEY HAVE REFUSED TO ACCEPT MY CLAIM! I FIND THIS RIDICULOUS, AND THE SAFETY ISSUES OF THE PROBLEM WERE EVERY BIT AS SEVERE IN THIS PRIVATE SITUATION AS WHAT MAY HAVE BEEN IN AN AMBULANCE USE SITUATION. PLEASE HELP, ANYONE AT FORD SHOULD REALIZE THAT THE "FAULTY" SENSORS PROBABLY WERE PLACED ON MANY OTHER F350'S BUILT DURING THAT SAME TIMEFRAME. *TR

HIT A SLIGHT BUMP IN THE ROAD AND THE TRUCK STARTED TO SHAKE VIOLENTLY AND THE STEERING WHEEL HAD SEVERE SHAKING. HAD TO SLOW DOWN TO 30MPH BEFORE THE TRUCK QUITE SHAKING AND ALLOWED ME TO RETURN TO NORMAL SPEED. *TR