2012 FORD F-350 Complaints

RADIATOR FAILED AT 37,500 MILES DUE TO LEAKING. ENGINE OVERHEATED. THIS IS A COMMON PROBLEM WITH THIS PARTICULAR VEHICLE AND FORD IS AWARE, AS THEY EXTENDED THE WARRANTY ON THE 2008 (SAME MODEL RADIATOR) AND HAVE SINCE CHANGED THE DESIGN ON THE LATEST MODEL. THEY WILL NOT COVER THIS ITEM UNDER THE 100K MILE POWERTRAIN WARRANTY, AND WILL NOT EXTEND THE WARRANTY ON A COMMON FAILURE ITEM. FAILURE OF THE RADIATOR CAN NOT ONLY CAUSE ENGINE DAMAGE BUT CAN BE A SAFETY CONCERN IF ENGINE SELF DESTRUCTS WHILE DRIVING DUE TO OVERHEATING. *TR

PURCHASED TRUCK NEW IN JUNE 2012. ABOUT A MONTH AGO I COULD SMELL ANTI FREEZE WHEN I'D TURN THE VEHICLE OFF. COULDN'T IDENTIFY A NOTICEABLE LEAK UPON VISUAL INSPECTION. FLUID LEVEL SEEMED TO STAY FULL. DECIDED I BETTER GET IT TO A DEALER TO CHECK OUT. I HAPPENED TO GET A CALL FROM MY LOCAL DEALER REGARDING A FACTORY RECALL ON MY VEHICLE. MENTIONED TO THEM THE ISSUE WITH THE ANTI FREEZE DURING THAT CALL. I SCHEDULED AND APPOINTMENT TO HAVE THE RECALL WORK DONE AND A COOLANT CHECK (ALONG WITH SOME OTHER SCHEDULED MAINTENANCE WORK). THEY COULDN'T GET MY TRUCK IN THEIR SHOP FOR OVER 2 WEEKS FROM THE DATE OF THE CALL DUE TO THEIR SHOP BEING BUSY SO WE SCHEDULED AN APPOINTMENT FOR 2/23/15 @ 8 AM. I DROPPED OFF MY VEHICLE AND ASKED THEM TO CHECK THE COOLING SYSTEM, PERFORM SOME OTHER MAINTENANCE (I.E. FUEL FILTER REPLACEMENT) AND DO THE RECALL WORK. I GOT A CALL ABOUT 2 HOURS LATER INFORMING ME MY PRIMARY RADIATOR WAS LEAKING WHICH THEY FOUND PERFORMING A $50.00 "PRESSURE TEST". THE SERVICE ADVISER INFORMED ME THE RADIATOR WOULD HAVE TO BE REPLACED AND THAT I WOULD HAVE TO PAY FOR THIS WORK OUT OF POCKET DUE TO THE VEHICLE BEING OUT OF THE 3 YEAR/36,000 MILE BUMPER TO BUMPER WARRANTY. MY TRUCK HAD 36,265 MILES ON IT AT THAT TIME! OBVIOUSLY IF I'D HAD THE VEHICLE INSPECTED WITHIN THAT 2 WEEK WINDOW WHERE THEY COULDN'T GET AN APPOINTMENT SCHEDULED I WOULD HAVE STILL BEEN UNDER WARRANTY. THEY TOLD ME "TOUGH LUCK". I CALLED FORD CUSTOMER SERVICE AND THEY CONTACTED THE DEALER AND DROPPED THE PRICE TO $650 OUT OF POCKET TO ME. THAT STILL DOESN'T SATISFY ME THAT THEY KNOWINGLY HAVE MANY ISSUES WITH THE RADIATORS IN THESE VEHICLES AND WON'T STAND UP AND DO THE RIGHT THING WITH WARRANTY. THIS IS A MAJOR SAFETY ISSUE IN THE AREA I LIVE IN (MONTANA). WE DRIVE HUNDREDS OF MILES BETWEEN CITIES AND I FEEL FORD PLACED ME IN A DANGEROUS SITUATION NOT INFORMING ME OF THIS FACTORY DEFECT.

DRIVING ALONG COLD WINDY WINTER DAY, I GOT A MESSAGE ON THE DASH "STOP SAFELY NOW". MOTOR IMMEDIATELY WENT INTO LIMP MODE, COMPLETE LOSS OF ENGINE POWER TO THE POINT WHERE I HAD ALL I COULD DO TO GET OUT OF TRAFFIC. AS SOON AS TRUCK CAME TO A SLOW CREEP, MOTOR SHUT OFF. TRUCK HAD POWER HOWEVER ENGINE WOULD NOT TURN OVER, BASICALLY THE TRUCK LEFT ME STRANDED ROADSIDE. CALLED FORD ROADSIDE ASSISTANCE, THEY SAID IT WOULD TAKE UP TO AN HOUR TO GET A TOW (UNACCEPTABLE). I WAS LEFT INSIDE THE TRUCK WITH NO HEAT. ENDED UP CALLING A FRIEND TO TOW ME TO A BETTER LOCATION. THIS IS A HORRIBLE DESIGN FLAW SHUTTING THE MOTOR DOWN LIKE THAT. DRIVER SHOULD BE ABLE TO KEEP MOTOR RUNNING TO KEEP HEATER ON. DRIVER SHOULD BE ABLE TO PROCEED A FEW MILES PER HOUR TO GET OUT OF A DANGEROUS SITUATION (STUCK IN AN INTERSECTION, STUCK ON RAILROAD CROSSING, STUCK ON BRIDGE, ETC). MANY OF THESE VEHICLES ARE DESIGNED AND USED TO PULL LARGE TRAILERS, RV TRAILERS ETC. I CANNOT IMAGINE PULLING A LARGE TRAILER AND HAVING THAT SITUATION OCCUR WHILE DRIVING 65MPH ON A FOUR LANE HIGHWAY. VERY DANGEROUS SITUATION. MY INVESTIGATION IS THAT FORD RECALLED ALL THE F SERIES THAT CAME EQUIPPED WITH THE AMBULANCE PACKAGE HOWEVER THEY DECIDED NOT TO RECALL ALL THE OTHER F SERIES TRUCKS THAT DID NOT HAVE THE AMBULANCE PACKAGE. EVIDENTLY FORD BELIEVES THAT AMBULANCE DRIVERS AND PASSENGERS ARE MORE IMPORTANT THAN ALL THE OTHER F SERIES DRIVERS WITH THE SAME ENGINE AND COMPONENTS. SOMEONE IS GOING TO GET KILLED OVER THIS FLAW AND FOR WHAT, A $ 60.00 SENSOR?. THESE TRUCKS ARE 50-60K NEW AND TO BE LEFT STRANDED OVER A SIMPLE LOW COST PART IS UNACCEPTABLE AND DANGEROUS. LOOK AT ALL THE CRASHES THAT OCCURRED WITH GM WITH THE IGNITION SITUATION. THIS SITUATION IS AS DANGEROUS BY ALLOWING THE ENGINE TO COMPLETELY SHUTDOWN. OWNER IS LEFT HELPLESS AND MORE THAN LIKELY IN A DANGEROUS SITUATION.

ON I-81 THRU HARRISONBURG, VA CROSSING A BRIDGE WITH SEVERAL BUMPS IN IT. THE STEERING WENT INTO UNCONTROLLED VIBRATION LIKE IT WAS COMING APART. I HAD TO SLOW DOWN TO 20 MPH TO GET IT TO STOP. 20 MPH AT NIGHT ON AN INTERSTATE IS HARDLY SAFE. ANOTHER TIME IT OCCURRED WHILE ENTERING AN ON-RAMP TO AN INTERSTATE. AGAIN, I HAD TO SLOW DOWN TO 20 MPH TO GET IT TO STOP. THE GUY BEHIND ME, ALSO TRYING TO MERGE, ALMOST HIT ME. THE VIBRATIONS HAVE OCCURRED SINCE THE TRUCK WAS ALMOST NEW. THE FORD DEALER SAYS THIS IS NORMAL. I THINK IT REPRESENTS AN ACCIDENT WAITING TO HAPPEN. IT ONLY OCCURS UNDER SPECIFIC CONDITIONS AT SPEEDS OF 50-60 MPH, A SLIGHT TURN AND ROAD BUMPS OF A CERTAIN FREQUENCY TO INITIATE THE SHAKING. UNDER THOSE CONDITIONS, A MECHANICAL RESONANCE WITH POSITIVE FEEDBACK SEEMS TO CREATE THE UNCONTROLLABLE SHUDDER. *TR

WHILE DRIVING IN WINDSOR COLORADO AT ABOUT 30 MPH MY 2012 F350 SD FLASHED A WARNING LIGHT TO PULL OVER IMMEDIATELY THE ENGINE WAS ABOUT TO STOP. I DID SO, TURNED THE KEY OFF AND RESTARTED THE TRUCK. IT STARTED OK. I DROVE 50 YARDS AND THE TRUCK FLASHED THE SAME SIGNAL BUT IMMEDIATELY SHUT OFF. I WAS ABLE TO COAST TO THE SHOULDER OF THE ROAD. OUTSIDE TEMPERATURE WAS ABOUT 7 DEGREES AND MY WIFE, SON AND TWO YOUNG GRANDSONS WERE IN THE TRUCK (WITHOUT HEAT). I CALLED AAA AND ABOUT 30-40 MINUTES LATER AAA TOWED ME ABOUT 6 BLOCKS TO A REPAIR SHOP. I THOUGHT IT WAS THE FUEL FILTER POSSIBLY GELLED AND HAD THE REPAIR SHOP CHANGE THE FILTER. THE TRUCK STILL WOULDN'T START SO I HAD IT TOWED ABOUT 10 MILES TO THE NEAREST FORD DEALER, LOVELAND FORD IN LOVELAND CO. IT WAS DETERMINED BY FORD THAT 2 EXHAUST GAS TEMPERATURE SENSORS HAD FAILED, IMMEDIATELY TURNING OFF THE ENGINE. IT WAS REPAIRED UNDER WARRANTY BY FORD. NOT ONLY WAS I FORTUNATE TO GET THE TRUCK TO COAST TO THE SHOULDER OF THE ROAD BUT I WAS ALSO EXTREMELY CONCERNED ABOUT THE WELFARE OF MY GRANDCHILDREN IN 7 DEGREE TEMPERATURE WITHOUT HEAT IN THE TRUCK. THIS COULD HAVE BEEN EXTRAORDINARILY DANGEROUS TO ALL OF US. *TR

AS I WAS TOWING A TRAILER IN THE 2012 FORD F-350 ON A TWO-LANE HIGHWAY (US-95 NORTH OF LAS VEGAS), THE TRUCK SUDDENLY CHIMED AND SAID TO PULL OVER AND SHUTTING DOWN. IT SHUT OFF BEFORE I COULD REACT. I HAD ENOUGH MOMENTUM TO CLEAR A BRIDGE AND PULL OVER WHILE COASTING. THE STRETCH OF ROAD THAT I WAS ON IS DESOLATE AND USED BY BIG RIGS ALL THE TIME. LUCKILY, THERE WAS LITTLE TRAFFIC AT THE TIME OF THE INCIDENT, BUT IT COULD HAVE CAUSED AN ACCIDENT DUE TO THE POWERING OFF OF THE VEHICLE. I HAD NO POWER STEERING OR POWER BRAKES. I CHECKED THE CODE AND FOUND THAT ONE OF THE EGT SENSORS WAS BAD. DUE TO BEING AN INFORMED OWNER, I KNEW THAT THESE TRUCKS HAVE HAD EGT SENSOR ISSUES AND I HAD PURCHASED 2 FOR BACKUP PURPOSES. I WAITED A WHILE FOR THE TRUCK TO COOL DOWN, REPLACED THE FAILED SENSOR. I CLEARED THE CODES AND THE TRUCK STARTED UP WITHOUT ANY ISSUES. I WAS ABLE TO CONTINUE MY JOURNEY. THE REPLACEMENT SENSOR LASTED LONG ENOUGH TO TRADE IN THE TRUCK IN ON NOVEMBER 2014. *TR

THE TRUCK DASH DISPLAY READ STOP VEHICLE SAFELY. I IMMEDIATELY LOOKED FOR A DRIVEWAY AND FOUND ON ABOUT 50' ON THE LEFT. I BARELY MADE IT INTO THE PARKING LOT I HAD CHOSEN WHEN THE ENGINE SHUT DOWN. I DID NOT MAKE IT TO A PARKING SPOT, BUT I WAS OFF THE ROAD. VEHICLE WAS TOWED TO DEALER AND PROBLEM WAS FOUND WITH THE EGT EXHAUST TEMP SENSOR. IT WAS REPLACED. I WAS BILLED $86.20 FOR THE WORK. AAA PAID THE TOW, BUT IF I HADN'T HAD THAT, I'D BE OUT THAT AS WELL. *TR

THE FIRST TIME IT HAPPENED TO ME I WAS ON A TRIP IN CANADA FROM TEXAS. THE ROAD WAS A LITTLE BUMPY (FARM ROAD) I WAS DRIVING 30 M/H ACCELERATING TO GET TO 60 M/H WHEN ALL OF SUDDEN THE TRUCK STARTED SHAKING SO BADLY MY HEAD HIT THE SIDE WINDOW. I COULDN'T STEER THE TRUCK AT ALL I SLOWED DOWN TO 0M/H PUT IT ON PARK THEN STARTED ROLLING SLOWLY AND IT WAS GONE. IT DID IT TO ME 3 TIMES ON A 3 WEEKS PERIOD. SINCE THE ROADS ARE BAD UP THERE I KINDA LEFT IT AS THAT AND TOLD MY HUSBAND ABOUT IT WHEN I CAME BACK TO TEXAS. WE HAD THE TIRES ROTATED AND THEY COULDN'T SEE ANYTHING ELSE WRONG UNDER THE TRUCK. I WAS MONTHS WITHOUT HAVING ANYTHING SIMILAR HAPPENING TO ME AND YESTERDAY I AM ON I-10 ROLLING ABOUT 65M/H AND THERE IT GOES AGAIN AND IT WAS WORST THEN THE OTHER TIMES I FELL MY TRUCK WAS ABOUT TO EXPLODE FROM UNDER ME SHAKING TO NO END AND NO STEERING CONTROL AT ALL EVEN WHEN LETTING GO THE GAS IT KEPT GOING AND SHAKING AND MY TRUCK SHAKE ITS WAY FROM ONE LANE TO ANOTHER ONE AND FINALLY STOPPED 3 INCHES FROM THE RETAINING WALL OF THE OVERPASS. I COULD HAVE KILLED MYSELF. I HAD NO MORE CONTROL AT ALL ON THIS TRUCK WHICH IS A (2012 F-350 KING RANCH WITH ABOUT 40,000 MILES ON IT) LUCKELY FOR ME I WAS ALMOST ALONE ON THE HIGHWAY. I CALLED MY DEALER AND THEY TOLD ME TO BRING IN THE TRUCK NEXT TUESDAY TO SEE WHAT IS WRONG WITH IT. I ASK IF THERE WAS A RECALL AND THEY DID NOT SAY YES OR NO JUST TO BRING THE TRUCK IN. I GOT ANOTHER 2012 F-350 LARIAT AND MY HUSBAND SAID HIS TRUCK DID IT TO HIM ONCE A WHILE BACK. I WRITE UP THE OUTCOME AFTER THE VISIT AT THE DEALER. *TR

I GOT IN MY TRUCK AND SHUT MY DRIVER DOOR BUT IT DID LATCH BUT NOT CLOSE COMPLETELY AND THEN HEARD A EXPLOSION LOOKED BACK AND THE PASSENGER REAR WINDOW EXPLODED OUT WARDS I HAVE A 4 DOOR. IT IS ALMOST LIKE THE COMPRESSION IN THE TRUCK IS VERY HIGH. ONLY OWNED THIS TRUCK A COUPLE MONTHS AND HAVE NOTICED IT IS HARD TO CLOSE THE DOORS ALL THE WAY WITH OUT SLAMMING THE DOOR. NEVER HAVE SAW THIS BEFORE , NO CRACKS OR ANYTHING IT JUST SHATTERED OUTWARDS. I NEED TO KNOW IF FORDS GOING TO REPLACE THIS OR NOT. *TR

ON TWO DIFFERENT OCCASIONS NOW, MY 2012 F350 6.7 POWERSTROKE ENGINE IS SHUTDOWN DUE TO A EGT SENSOR FAILURE. WHEN THIS HAPPENS, YOU LOOSE POWER WITHIN SECONDS. IF YOU ARE NOT IN A POSITION TO PULL OVER AT ONCE, YOU ARE STRANDED IN THE ROAD OR HIGHWAY. THIS IS A FATALITY WAITING TO HAPPEN, IF IT HAS NOT ALREADY. FORD WITH REPLACE THE SENSOR FREE IF UNDER 36,000 MILES BUT THEY HAVE NO LONG TERM CORRECTIVE ACTION TO RESOLVE THIS. THEY JUST KEEP ON REPLACING THEM AGAIN AND AGAIN. THIS IS A MAJOR ISSUE WITH THOUSANDS OF OWNERS AT RISK EVERYDAY. JUST READ THE REVIEWS UNDER "FORD 6.7 EGT SENSOR PROBLEMS" FROM WHAT I AM TOLD BY MANY FOLKS, FORD HAS NOT INTENTION OF RESOLVING THIS LONG TERM. I HAVE A $65K TRUCK THAT I CAN NOT DEPEND ON AND EVEN WORSE COULD GET MY FAMILY INJURED OR KILLED. PLEASE HELP! *JS