2011 FORD F-350 Complaints

TL* THE CONTACT OWNS A 2011 FORD F-350 SD. WHILE DRIVING 60 MPH, THE CONTACT DROVE OVER A BUMP AND THE VEHICLE STARTED TO SHAKE EXCESSIVELY, CAUSING HIM TO LOSE CONTROL OF THE VEHICLE. THE DEALER INFORMED THE CONTACT THAT THE STEERING DAMPNER WAS FAULTY AND NEEDED TO BE REPLACED. THE MANUFACTURER HAD NOT BEEN NOTIFIED AND THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 36,000 AND THE CURRENT MILEAGE WAS 38,000. . UPDATED 12/07/11 *BF UPDATED 12/12/11

TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE FRONT END OF THE VEHICLE STARTED TO JERK VIOLENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO REFERRED HIM TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 23,500.

I WAS DRIVING THE TRUCK AWAY FROM A TRAFFIC LIGHT. WHEN THE TRUCK REACHED APPROXIMATELY 20 MPH. THE ENGINE SHUT DOWN COMPLETELY. I LOST FORWARD MOTION, STEERING CONTROL AND BRAKING POWER. I WAS ABLE TO WRESTLE THE TRUCK OFF THE ROAD AND INTO A PARKING LOT. THIS IS A FORD TRUCK POWERED BY A 6.7 FORD DIESEL ENGINE., THE TRUCK IS GENERALLY USED TO TOW A 13000 POUND FIFTH WHEEL. IF I HAD BEEN TOWING THE FIFTH WHEEL, THE OUTCOME WOULD SURELY HAVE BEEN A DISASTER. PROBLEM TURNED OUT TO BE A TOTALLY FAILED BOSCH CP4-2 HIGH PRESSURE FUEL PUMP. THE PUMP SLOWLY FAILS. AS THE PUMP TRAVELS THE PATH TO TOTAL DESTRUCTION, THE OPERATOR HAS NO WARNING THAT THE ENGINE WILL SUDDENLY DIE. WHEN THE TRUCK QUITS, THE OPERATOR HAS LOST POWER STEERING AND POWER BRAKES ON A 8,500 TO 23,500 POUND VEHICLE. *TR

TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN HE NOTICED THAT THE FUEL TANK WAS LEAKING. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER, WHERE THE CONTACT WAS INFORMED THAT AN OBJECT FROM THE ROAD PIERCED THE LOWER FUEL PUMP COVER. THE VEHICLE WAS REPAIRED. THE CONTACT EXPRESSED CONCERNS OVER THE FUEL PUMP BEING POSITIONED OUT IN THE OPEN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 17,500. UPDATED 11/18/11*LJ THE DEALER INFORMED THE CONSUMER THE DAMAGE TO THE LOWER FUEL PUMP COVER WAS CAUSED BY SOMETHING FLYING OFF THE ROAD AND HITTING IT. THE COVER WAS DAMAGED ON THE DRIVER'S SIDE, SO FUEL WAS LEAKING ALL OVER THE FRAME AND RUNNING BOARDS. UPDATED 02/27/12

TL* THE CONTACT OWNS A 2011 FORD F-350. THE CONTACT WAS DRIVING APPROXIMATELY 65 MPH OVER A ROAD BUMP WHEN THE VEHICLE BEGAN TO VIBRATE VIOLENTLY, CAUSING THE VEHICLE TO TRAVEL INTO ANOTHER LANE WITHOUT INTENT. THE FAILURE RECURRED THREE TIMES WHILE DRIVING OVER A ROAD BUMP OR POTHOLE. THE CONTACT PLANNED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER FOR DIAGNOSIS. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 23,400.

TL* THE CONTACT OWNS A 2011 FORD F-350. WHEN ATTEMPTING TO SHIFT BETWEEN GEARS THE VEHICLE WOULD HESITATE. THE VEHICLE WOULD ALSO DOWN SHIFT INTO NEUTRAL GEAR WHILE THE RPMS INCREASED BUT THE ACCELERATOR PEDAL DID NOT RESPOND. THE FAILURE OCCURRED INTERMITTENTLY SINCE THE VEHICLE WAS PURCHASED IN AUGUST 2010. THE DEALER MADE TWO ATTEMPTS TO DUPLICATE THE FAILURE. THE PERFORMANCE WAS MONITORED BY THE DVR SYSTEM; HOWEVER, THE SYSTEM COULD NOT DETECT ANY CODES. THE MANUFACTURER WAS AWARE OF THE FAILURE; HOWEVER, THEY DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 31,000. THE APPROXIMATE FAILURE MILEAGE WAS 1,500.

IN A DAYLIGHT SAFETY ZONE REQUIRING HEADLIGHTS, I NOTICED MY DASH LIGHTS WERE NOT ON, EVEN THOUGH MY LIGHT SWITCH WAS IN THE MANUAL ON POSITION. THIS OCCURRED DURING DAYTIME WHILE TRAVELING THROUGH DENSE GROVES OF TREES THAT ALLOWED ENOUGH LIGHT TO SEE THE ROAD, BUT PRODUCED ENOUGH SHADE TO DARKEN MY INSTRUMENT PANEL. ON ENTERING A TUNNEL, MY HEADLIGHTS SHOWED TO BE ON, BUT THE INSTRUMENT PANEL LIGHTS WERE NOT ON, CAUSING THE INSTRUMENT PANEL TO BE TOTALLY BLACKED OUT, AND CREATING A POTENTIAL HAZARDOUS CONDITION. THIS OCCURRED FOR NEARLY A HALF MINUTE UNTIL THE DAYLIGHT SENSOR DETERMINED IT WAS DARK LONG ENOUGH TO ACTIVATE THE DASH LIGHTS. I BROUGHT THE PROBLEM TO THE ATTENTION OF TWO FORD DEALERS, WHO WERE UNABLE TO DUPLICATE THE PROBLEM WITH THE TRUCK IN THEIR SHOP. THE THIRD DEALER I CONTACTED WAS ABLE TO VERIFY THE PROBLEM I EXPERIENCED; SPECIFICALLY, THAT WHILE THEIR TESTS SHOWED ALL SYSTEMS CHECKED OUT OKAY, DASH LIGHTS WERE INEXPLICABLY LINKED TO THE DAYLIGHT SENSOR, REGARDLESS OF WHETHER THE HEADLIGHT SWITCH WAS PLACED IN PARK, ON, OR AUTO MODE. IF THE TRUCK WAS OUTSIDE IN THE SUN, PARK AND ON SWITCH POSITIONS DISPLAYED THE EXPECTED PARKING/HEADLIGHT/TAIL LIGHT COMBINATION, BUT NOT THE DASH LIGHTS. AUTO POSITION WORKED AS EXPECTED. ON COMPARING TRUCKS SIMILAR TO MINE, ONE WITH A COMPUTER MODULE DISPLAY AND ONE WITHOUT (AS MINE IS) THE DEALER FOUND THAT THE DISPLAY-EQUIPPED TRUCK'S DASH LIGHTS CAME ON AS EXPECTED IN DAYLIGHT WHEN THE SWITCH WAS ON, BUT THE TRUCK EQUIPPED AS MINE, WITH DO DISPLAY, FAILED AS MINE DOES. BEING STUMPED, BOTH THE DEALER AND I CONTACTED FORD FOR FURTHER INSIGHT. TO DATE, WHILE THE DEALER IS WILLING TO PURSUE THE ISSUE TO ITS SATISFACTORY CONCLUSION, FORD TELLS ME THAT IF THE DEALER CAN'T LOCATE A PROBLEM, NONE EXISTS. I ASKED FORD TO VERIFY THE PROBLEM WITH THEIR ENGINEERS AND DETERMINE WHY THE TWO MODULES DIFFER, WITH NO SUCCESS.

TL* THE CONTACT OWNS A 2011 FORD F350. WHILE DRIVING APPROXIMATELY 10 MPH, AN UNUSUAL NOISE EMITTED FROM THE VEHICLE WITH THE SUDDEN LOSS OF POWER STEERING. THE CONTACT EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL AND WAS ABLE TO MANEUVER TO THE SIDE OF THE ROAD. HE THEN INSPECTED UNDER THE HOOD AND DISCOVERED THAT THE STEERING FLUID RESERVOIR WAS EMPTY. THE CONTACT RESUMED DRIVING. THE BRAKES WERE APPLIED WITH FORCE REPEATEDLY BEFORE THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE DEFECT. THE FAILURE MILEAGE WAS 1,039. UPDATED 8/30/11 *CN THE CONSUMER WAS INFORMED THE FLUID LINES WERE MISALIGNED WHICH CAUSED THE SERPENTINE BELT TO RUB ON THE FLUID LINES WHICH WORE THE LINES OUT.

TL* THE CONTACT OWNS A 2011 FORD F-350 SD. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT REMAINED ILLUMINATED CONSTANTLY. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES FOR DIAGNOSTIC TESTING AND EACH TIME THERE WAS A DIFFERENT SET OF CODES THAT WERE GENERATED. THE VEHICLE WAS NEVER REPAIRED. THE DEALER STATED THAT THEY WERE WORKING ON A SOFTWARE UPDATE TO BE INSTALLED IN THE VEHICLE. THE MANUFACTURER WAS CONTACTED AND A CLAIM WAS FILED. THEY INFORMED THE CONTACT THAT THEY WERE CONTINUALLY WORKING ON NEW CALIBRATIONS AND CODES TO REINSTALL IN THE VEHICLE. THE FAILURE MILEAGE WAS 4,000 AND THE CURRENT MILEAGE WAS 8,500.

TL*THE CONTACT RENTED A 2011 FORD F350. THE CONTACT WAS DRIVING IN REVERSE APPROXIMATELY 5 MPH WHEN SHIFTING INTO DRIVE, THERE WAS A SUDDEN ACCELERATION. THE VEHICLE FAILED TO SLOW DOWN. THE BRAKE WAS APPLIED WITH EXCESSIVE PRESSURE AND THE TIRES BEGAN TO SPIN UNCONTROLLABLY. THE BRAKE PEDAL WAS ENGAGED FIRMLY NUMEROUS TIMES. THE CONTACT SHIFTED THE GEAR INTO PARK AND TURNED THE ENGINE OFF IN ORDER TO STOP THE VEHICLE. WHEN THE RENTAL VEHICLE WAS RETURNED TO THE FACILITY, THE CONTACT INFORMED THEM OF THE UNINTENDED ACCELERATION FAILURE. THE FAILURE MILEAGE WAS LESS THAN 600. THE VIN WAS UNAVAILABLE.