2020 FORD F-350 SD Complaints

The contact owned a 2020 Ford F-350. The contact stated that while driving approximately 80 mph when the vehicle started emitting a smoke odor. Shortly after smoke started coming from the vents of the vehicle. There were no warning lights. The contact attempted to depress the brake pedal to pull over however the brakes began to melt causing an extensive time before the brakes stopped the vehicle. The shifter then slipped when they attempted to maneuver the vehicle. The contact and passengers exited the vehicle. The vehicle then became engulfed in flames while the vehicle continued to run off into the field due to the brakes and shifter completely melting. The vehicle was deemed totaled and was towed. A police report was filed. There were no injuries and no medical attention was needed. The dealer was made aware of the failure and was not able to confirm any recalls. The manufacturer was made aware of the failure and transferred them to NHTSA Hotline. The approximate failure mileage was 20,050.

I am a single mother . I have called paris ford in tx numerous times regarding recall on wind shield. The time I took to them to fix the windshield I was told the manager looked at my windshield and said it didn't need replacement. I found out it shows incomplete. Now I have been calling them to schedule this and they have to out source which can take 3 day's or more. This is my only vehicle at which I need for work, my son etc. They are telling me they have no loaner vehicle's. The last time I called I was told that do to they are waiting on Part's for their loaners. I have been dealing with this now over a year. On top of now I have a chunk out because of a stone driving on hwy. I am not fixing this because I do have coverage for that only to have it show as a mark on my insurance. I also feel they should have a loaner by now.

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The dealer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V250000 (Visibility) however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the driver's side windshield wiper made an abnormal sound before the wiper arm detached. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 18,877. VIN tool confirms parts not available.

Steering - my steering wheel kept becoming really loose that it felt like it was going to fall off. I have had it fixed at FORD twice. It was difficult to drive or want to turn as it was extremely wobbly making me feel at any moment I can lose control. This also caused my Lane Keeping Assistance to fail. The first time FORD tightened the steering wheel but the same problem came back then parts were actually replaced.

My tailgate has opened on its own three times or more since purchasing the truck new in June 2021. Few times while parked and locked in my drive way. Once while I was driving causing me to have to pull over on a busy highway to re-latch the tailgate to not lose my cargo in the bed which then could have came flying out and hit other motorists and/or caused an accident in which I would have been liable. I was not included in the recall 19V-864; and therefore my vehicle has not been serviced for this issue.

Brand new 2020 F350 started having issues around 62,000 miles....we have reported these issues to Ford in Harriman and Ford in Lenoir (They do not have a transmission specialist available in Lenoir and Ford in Harriman states they don't honor my extended warranty that we purchased through Ford). In January we started having issues when we were traveling on the interstate heading towards Chattanooga. Which is only about 45 minutes to an hour away. The wrench light came on and the truck started to shift hard and at a high RPM , getting stuck in 7th gear not wanting to shift between 3rd and 4th gear. The truck started to go into limp mode and we managed to get it home and bring it to Ford in Harriman (Jerry Duncan Ford). They stated the TCM needed to be reset, and proceeded with that costing $165. Three weeks later, my truck lost all gears including park and makes a really loud grinding/screeching noise when you try to shift to anything but neutral. The truck was presenting the same issues as the first time, we got it towed to Jerry Duncan and informed them of a recall on the 2020 F350 made between the dates of February 2019- August 2020 and April 2019 - July 2020 manufactured at the Kentucky plant during these dates. My truck (same year make and model as recall ) was manufactured from the Kentucky Plant in November of 2019, showing the same issues and symptoms of the recall. Putting my truck dead smack in the recall time frame, again showing the same issues and symptoms stated in the recall. Preliminary DX from Jerry Duncan was that the Transfer case Mechanism has failed, ignoring the recalls on the truck (there is also 1 regarding back up camera and 1 regarding tow capacity that has never been addressed properly) $80k truck has been sitting in the shop for two weeks and won't be looked at for another week and half, and only has 72,000 miles on it, purchased a year ago. There is not urgency in this matter and I feel we are being booted to the back of the line.

The contact owns a 2020 Ford F-350. The contact stated while driving approximately 58 MPH, the steering column started to vibrate excessively. The contact was able to pull over safely. There was no warning light illuminated. The vehicle was taken to a local dealer to be diagnosed; however, the mechanic was unable to determine the cause of the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 19,000.

The Ford is under a Customer Satisfaction Program 21B03, and Ford will not honor this for our vehicle, however our truck has the number one planetary and ring gear assembly that has gone out.

The contact owns a 2020 Ford F-350. The contact stated that while attempting to reverse the vehicle, the engine revved but the vehicle would not move. The power train malfunction warning light illuminated. The vehicle was taken to the dealer and diagnosed with number one planetary and ring gear assembly failure. The number one planetary and ring gear assembly needed to be replaced. The vehicle was not repaired. Upon investigation, the contact related the failure to Customer Satisfaction Program: 21B03 (Number One Planetary and Ring Gear Assembly) however, the dealer informed the contact that the VIN was not included in the program. The manufacturer was made aware of the failure and referred the contact to file a complaint with NHTSA. The failure mileage was approximately 163,000.