2020 FORD F-350 SD Complaints

Truck started jerking and shifting hard when driving. Contacted ford and they said that they needed to do a software update. Did the software update and it got extremely worse not wanting to shift into gear. Take the truck to ford in November to have fixed said I needed a new tranny. My extended warranty approves a used one they put it in same thing happening. Send that one back and put another one in same issue with that tranny. It is now March and they cant find another used tranny to fix my truck. After reading many things online it comes down to the CDF drum the bushing/sleeve moves inside the drum. Ford is aware of this issue and has upgraded/revised a drum. Why is this not a recall issue?

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION). The contact stated that while driving at an undisclosed speed, the steering wheel was wobbly. The steering wheel detached from the housing four inches and independently moved up and down. The contact had not lost control of the vehicle. The contact was unsure if any warning lights were illuminated. The vehicle was driven to the dealer at slow speeds. The dealer determined that the steering column upper shaft had separated. The dealer informed the contact that the recall repair stated that the upper shaft would be repaired or replaced. The contact was informed that replacing the steering column was not part of the recall repair and the contact would be responsible for additional repairs. The vehicle was not yet repaired. The manufacturer was notified of the failure but denied assistance in covering the cost of the additional repairs. The failure mileage was approximately 100,000.

The contact owns a 2020 Ford F-350. The contact stated that while driving at 70 MPH, the vehicle went into LIMP Mode and unintendedly decelerated and shut off. The vehicle was towed to the residence, and a dealer was contacted. The contact associated the failure with NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL). The vehicle was towed to the dealer, and the contact was informed that the CP4 high-pressure fuel pump needed to be replaced. The engine was repaired, and the vehicle was repaired. The manufacturer was notified of the failure and informed the contact that the recall was on pause. The failure mileage was 270,000.

The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL) and 25V686000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact received a letter from the manufacturer stating that parts for NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), were available. The vehicle was taken to the dealer, where the contact was informed that while the software was being downloaded, the software update failed several times. The failure had occurred on several vehicles, and the dealer showed the contact that the service program update sent by the manufacturer to "Pause" and not to attempt any repairs starting February 02, 2026, until further notice. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue, and a case was filed. The contact had not experienced a failure.

A component has not yet failed but an existing recall (Ford recall 24S78 / NHTSA ID 24V957) describes the potential for loss of motive power increasing the risk of a crash. This recall was issued in December of 2024. I received a notice in January of 2026 that the repair was available, went to my local dealer and was told the recall had been paused on 02/03/2026 - no actual repair is currently available. I live full-time in my 2021, 20,000 lb., 5th-wheel RV and frequently tow it with no other option than my 2020 F350 with the open recall. To quote the recall document, "Ford has not issued instructions to stop driving your vehicle under this safety recall" but a loss of motive power is exponentially worse when towing a large load which is what this vehicle was purpose-built to do.

Ford sent this recall letter in October, 2025. It’s unbelievable, and unacceptable that Ford would describe a “potential loss of steering control resulting in a crash or injury (or death). However we don’t instruct you to stop driving your vehicle. Parts to fix your defective steering column which could come apart in your hands while driving down the interstate with loved ones, or towing (full ton trucks are meant for heavy towing) won’t be available until 1st quarter 2026”. Are you serious? It’s now halfway through 1st quarter 2026, & still no follow up from Ford. How many people have to die, before the actuaries at NHTSA decide it’s time to put pressure on Ford to expedite this fix? I had no choice but to risk driving my truck 1,200 miles to Florida last week. Thankfully, we made it. However, I refuse to drive it any further as it’s parked in my driveway. I will not hook up my boat or horse trailer until Ford manufactures a new, safe part, and installs it in my truck’s steering to correct this deadly condition. What is NHTSA doing to pressure Ford to get this done? If you send me a standard, boiler plate answer like others have received “be patient, don’t call us, call Ford (and talk to their AI robot)” I will get together with others affected by this recall, and we will go to the media, and possibly higher, if that’s what it takes. Shame on you, claiming to be on the side of living people who just want to stay alive.

Driving the vehicle at highway speeds (around 55mph). Driver hear a loud hum, lost power and needed to pull over. The rear axle housing grenaded and twisted the pinion clean off the rear axle. The truck was loaded with tools and pulling a trailer. However this load was well within the GVWR of the vehicle

This recall has been going on for over three months. I have canceled vacations and other trips due to the severity of this recall. I haul a truck camper and I do disaster relief/recovery with several groups. I use my truck to get there and sleep in my camper due a lack of resources during a disaster. This recall has prevented me from responding. Ford has given no indication of when this is to be repaired.

This has occured multiple times. While driving on freeway at speeds between 65 and 75 MPH and hitting rough asphalt, the vehicle begins shaking violently, almost to the point of losing control. It will only stop if I slow down to under 40 mph or stopping altogether. This has been very frightening when it occurs in traffic on freeways. It seems to occur mainly when on a curve.

I have the 7.3 gas engine. It is now sounding like a typewriter. I've been told I could have a $8,000 to $13,000 repair or total engine replacement. My truck is just under 97,000 miles and this has been a known issue for the Job 1 engines. Ford is not taking ownership of these lifter/cam issue. I was told I could have my engine lock up on me while driving. I am autistic and have an autoimmune issue that cause me to have a disabilities. It does not seem right, that a long term, multiple Ford owner now could have their engine fail or lock up while I'm driving, not to mention I may need a complete new engine from this design error. From what I've read, the Job 2 of these engines they've enlarged oil recyclers or something to correct this issue. Can you help us that have this major saftey issue?