2020 FORD F-350 SD Complaints

The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the engine power failure warning light illuminated, and the engine seized. The contact stated that the failure had occurred while towing a small vehicle. The contact coasted the vehicle to the shoulder of the road, which was very unsafe. The contact stated that while attempting to restart the vehicle, the vehicle failed to restart. The vehicle was towed to an independent mechanic, where it was diagnosed with high-pressure fuel pump failure, cylinder rod and head gasket failures. The contact was informed that the high-pressure fuel pump had exploded and sent fuel all over and into the engine. The contact was informed that the engine had failed due to a high-pressure fuel pump failure. The contact was advised to tow the vehicle to the dealer. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, parts for the recall repair were unavailable. The manufacturer was made aware of the failure, and a case was filed. The contact was advised to contact the dealer to schedule a diagnostic test. The failure mileage was approximately 138,527.

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part for the recall repair was not available. The contact stated that parts were still not available for approximately one year. The contact stated it should not take the manufacturer that long to write a new software program. In addition, the contact stated that the vehicle was purchased and used for recreational purposes. The dealer was contacted several times. The contact stated that on the last conversation with the dealer, the contact was informed that parts should be available in several months; however, parts were still unavailable. The manufacturer was contacted. The contact had not experienced a failure.

The contact owns a 2020 Ford F-350. The contact stated that while driving approximately 55 MPH, the vehicle stalled. The contact stated that there was no warning light illuminated. The contact was able to pull over but was unable to restart the vehicle. The vehicle was towed to a local dealer, where it was diagnosed, and it was determined that the diesel fuel system needed to be replaced. The vehicle was repaired and was covered under warranty. The contact stated that one month later, the vehicle experienced a failure while he was driving. The vehicle was towed to the same dealer, who determined that the diesel fuel system had failed. The contact was advised that the vehicle was no longer covered under warranty and would be repaired out of pocket. The contact had the vehicle towed to a diesel repair shop. The contact stated that the repair shop replaced the diesel fuel system, and the vehicle was repaired. The contact stated that in January of 2025, notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) was received. The contact called the manufacturer and was referred to the dealer for assistance. The failure mileage was approximately 47,000.

The contact owns a 2020 Ford F-350. The contact received notifications of NHTSA Campaign Numbers: 24V957000 (FUEL SYSTEM, DIESEL), 25V626000 (STEERING), and 25V686000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was stopped on the side of the road and idling, the engine made a chirping sound and then shut off. No warning light was illuminated. The vehicle was towed to the dealer, who determined that the high-pressure fuel pump had failed. The contact was informed that the vehicle was not covered under the recall due to the mileage exceeding the warranty coverage. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The steering column upper shaft may have been manufactured wrong and can result in losing the steering. I can not drive the vehicle. I live far from Boise and I'm missing family events and hunting for which I paid tags/license. The parts for this will not be in till next year sometime, per the recall letter. The vehicle has not been inspected and the recall letter doesn't ask for it to be. There has not been any problems up until now.

The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the lifter in cylinder #2, resulting in damage to the engine. The contact was informed that the engine needed to be replaced. The contact stated that the original engine was replaced at 39,400 miles in 2022. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 35,000. The VIN was not available.

I was driving when the steering column upper sharft sperated from the steering wheel. i was driving without any control of the steering. They still have not inspected this. I had it towed to Capital Ford of Sept 3rd. This is directly related to recall 25V626. This can happen while driving and is terrifying especally because there is zero warrning and you do not expect this to happen.

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the vehicle had experienced the failure listed in the recall, causing the check engine warning light and “WRENCH” icon to illuminate. The vehicle was not repaired. The failure mileage was 49,000.

I have sent in a previous complaint as our truck would die in the middle of the road, due to the fuel pump. It is unacceptable that Ford has not resolved the recall issue in 9 months. Our truck is needed daily for our business. Please make Ford take action.