2020 FORD F-350 SD Complaints

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000(Fuel System, Diesel); however, the part to do the repair was not yet available. The contact stated that while driving at approximately 65 MPH, the vehicle stalled. There was no warning light illuminated. The contact was able to coast to the side of the highway road. The vehicle failed to restart and was towed to the dealer, where it was diagnosed and determined that the fuel pump had failed, causing debris to spread in the fuel system. The dealer determined that the fuel pump and the fuel system needed to be replaced. The engine was also inspected for damage. The vehicle was repaired. Upon receiving the recall notification, the manufacturer was contacted for reimbursement; however, the manufacturer advised the contact that reimbursement would be provided once the recall remedy became available. The failure mileage was approximately 150,000. VIN tool confirms parts not available.

The contact owns a 2020 Ford F-350 The contact stated while driving 25 MPH, the vehicle was quiet, and the vehicle lost power independently. No warning light was illuminated. The contact pulled over to the right side of the road while waiting for tow assistance. An Independent mechanic was contacted. The vehicle was towed to an independent mechanic and the contact was informed that the fuel pump was damaged and needed to be replaced. The vehicle was repaired. The contact related the failure to NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The manufacturer was notified of the recall and informed the contact that parts for the NHTSA Campaign Number: 24V957000 (Fuel System, Diesel) was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 124,000. VIN tool confirms part not available.

The connectors (part #1 HUZZ-14S411-HB) and (part #2 HUZZ-14S411-FA) are located in on the frame of the truck where the back wheels throw water towards when driving on wet terrain. They tend to hold water which causes electrical damage. This is happening on multiple ford trucks from 2020 - current models. This is causing tail light, AC, radio and other failures to occur.

The contact owns a 2020 Ford F-350 used for hauling a 24-foot trailer. The contact stated that while driving 40 MPH, the vehicle stalled. While driving and approaching a stop, the vehicle stalled. The vehicle restarted on one occasion. The reduced power mode message was displayed. There were no warning lights illuminated. The vehicle was taken to an independent mechanic who determined the failure was due to the high-pressure fuel pump. The vehicle was repaired. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and informed about NHTSA Campaign Number: 24V957000 (Fuel System, Diesel). The failure mileage was approximately 56,000.

The contact owns a 2020 Ford F-350. The contact received notification of NHTSA Campaign Number: 24V957000 (FUEL SYSTEM, DIESEL); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. No warning light was illuminated. The contact stated that the failure persisted. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was unknown. VIN tool confirms parts not available.

Our 2020 Ford F-350 experienced a catastrophic mechanical failure while in motion. The driveline disconnected, the rear axle locked up, and the transmission bellhousing was destroyed—leaving the truck completely immobile and blocking traffic. This occurred with no prior warning and posed a significant crash risk. At the time, Ford Safety Recall 22S22 (related to a known defect in the transmission’s output planetary four assembly) was open and had not yet been completed. The symptoms and failure we experienced match the failure scenario described in Ford's own bulletin for 22S22: driveline separation, internal transmission damage, and loss of control or Park function. Ford has denied coverage, stating the failure was due to a "loose pinion flange nut" and unrelated to the recall. However, they have not provided any inspection documentation, photos, or evidence that the recalled components were properly inspected or ruled out as the root cause. We have repeatedly requested this documentation from both Ford and the dealership, but neither has provided it. We are concerned that the failure was caused by the exact defect identified in Recall 22S22, and that Ford is failing to take responsibility or follow full recall procedures—including post-failure inspection and transparency. We are requesting that NHTSA investigate this case as a potential mishandling of a known safety defect and failure to comply with recall responsibilities.

My 2022 F350 transmission went in and out of gear driving down the high way It would slam in gear and cause a u. Safe driving condition . The dealer wants to rebuild it for the second time in two years or 40,000 miles sad the ten speed had issues Ford does not really want to help Thank you [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2020 Ford F-350. The contact stated that while driving and approaching a stop, the vehicle lost motive power, the brake pedal depressed and went to the floorboard, and the vehicle rolled into the intersection. There were no warning lights illuminated. The vehicle was towed to the local dealer, where it was diagnosed and determined that the fuel pump had disintegrated and there was metal in the fuel system. The vehicle was not repaired. The manufacturer was contacted, but no additional assistance was provided. The approximate failure mileage was 106,000.

The steering wheel all of a sudden got really loose and will pull away from the steering column. I called Ford service at the dealership I bought it from. They said my extended warranty has just expired. They also say there are no active recalls for this issue. This is not something that should ever happen. I have never had this problem with and vehicle I have ever owned in the 30 + years of owning and driving. Is there anything that can be done to have them cover this repair?

Ford issued recall 24S78 in December of 2024. This recall addresses a known safety issue with the fuel system. It's nearly six months later, and the solution for the recall is still not available. I'm concerned that my 2020 Ford Super Duty is unsafe to drive, especially when towing a heavy load. Can you please force them to resolve this important safety recall?