2018 FORD FLEX Complaints

The backup camera on my Flex has stopped working. It displays a scrambled image or nothing at all and an error message saying the ‘camera is not available’. This is dangerous, as I could back up and injure someone. I see Ford has a recall underway for millions of vehicles with this problem and the fix is a software update. I suggest NHTSA look into including the Flex in the recall, because this appears to be the same problem.

The B pillar trim on our 2018 ford flex has detached and flew off the vehicle while driving on the interstate. Both front and rear habe detached and become hazards.

The contact owns a 2018 Ford Flex. The contact stated that the back-over prevention camera frequently failed to operate as needed. The contact stated that the camera displayed a blank or distorted image while the vehicle was shifted into reverse(R). In addition, the back over prevention camera screen remained displayed while the vehicle was in drive(D). The dealer was notified of the failure and the contact was informed that there were no recalls on the vehicle. The manufacturer was notified of the failure and the contact was provided the same information as the dealer. The contact was provided a case number and was referred to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was unknown.

The rearview camera for parking assistance displays a blank, distorted, or inverted image when in reverse. The camera itself was replaced back in 2022, but before it was replaced, the same issue occurred. The car was taken to a Ford dealership for replacement. They were aware of this issue back then a thought a camera replacement would fix the issue. Unfortunately, the camera replacement didn't remedy the issue. A few months later, the rear view camera was having the same issue. It is a safety issue because when I am in reverse, sometimes the camera is inverted (or upside down), sometimes the camera is blank, and sometimes it is completely distorted. There was no warning lamps, messages or any other symptoms prior to the failure. Recently, I saw that Ford is recalling vehicles with the same issue (even the 2019 Ford Flex which is a year newer than mine).

Keypad on driver’s side door became dislodged on the highway, flailed around, hitting the side of the car and window in the process. It then proceeds to break in half and flies off going down the highway. Then since the bottom half is still plugged in, it was flopping around and hitting the car while going down the highway. Extremely dangerous

While driving in a 35mph zone, a complete loss of braking was experienced while coming up to an intersection. The vehicle was unable to stop, not even emergency brake function worked. An independent service center did a postmortem of the brake caliper and confirmed the fastener failure of the caliper bracket. The caliper fasteners sheared off inside the caliper resulting in the caliper piston falling apart while driving. This resulted in complete brake malfunction, and brake fluid leakage. There was no warning or message for this failure. The brakes experienced complete failure without warning.

Back up camera is showing up distorted black on the screen with a magnifying glass. I can not see to backup.

As stated in the current 2019 Ford Flex recall; the rear camera system either flickers intermittantly or does not work at all - leaving a significant blind spot at the rear of the vehicle. NHTSA Recall ID Number :24V951 Manufacturer :Ford Motor Company Subject :Rearview Camera Image May Not Display MakeModelModel Years FORDFIESTA2019 FORDFLEX2019 LINCOLNMKT2019

Backup camera goes from working to blue screen when backing up. I've reset the settings but continue to have the same issue. Very dangerous. It's the same issue/problem that you just fined Ford $165 million dollars. The models covered by the Ford recall included the 2020 Ford Edge, Escape, Expedition, Explorer, F-150, Mustang, Ranger and Transit, as well as the Lincoln Corsair and Nautilus. Why isn't this 2018 model included in the recall by Ford? How do I get it covered? Seems arbitrary that the recall ends with 2020 models.

There is a recall 20s04. I was told my car is outside the building date. However, the toe bar snapped. What do I do to get my car entered into the recall, as this is the exact problem it was recalled for