2018 FORD FLEX Complaints

The contact owns a 2018 Ford Flex. The contact stated that while her husband was driving at 75 MPH, the vehicle lost power steering functionality. The contact was unsure whether a warning light was illuminated. The driver pulled to the side of the road. The vehicle was towed to an unknown dealer, where it was diagnosed that the steering gear had failed and needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 75,186.

The contact owns a 2018 Ford Flex. The contact stated while driving 30 MPH, the contact lost control of the vehicle with an unknown yellow warning light on the instrument panel. The contact's partner was called to the scene and upon inspection of the vehicle, both rear wheels were misaligned. Due to the failure, the vehicle was towed to a dealer where it was diagnosed with a fractured toe link. Upon investigation, the contact discovered NHTSA Campaign Number: 20V072000 (Suspension) which was linked to the failure. The dealer and the manufacturer were notified of the recall. The contact was informed that the VIN was not included in the recall and a case was filed with the manufacturer. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 83,000.

I was waiting for my stop light to turn green at 39th street and southwest traffic-way, when my light turned green I started pulling through the intersection. I noticed a car coming towards me on southwest traffic-way at a high rate of speed. I hit the breaks thinking that this person is not going to stop. The vehicle proceeded to run the red light and hit the front passenger side of my vehicle at a high rate of speed and sent my 2018 Ford Flex spinning through the intersection. Not a single airbag went off in my vehicle, that is terrifying to me being a father of 3 young children I am blessed that they were not in the vehicle when the accident happened. The police showed up on the scene within minutes of the accident, the other driver took off running on foot. The police seemed confused as to why my airbags didn’t deploy, as well as the tow truck driver that hauled my vehicle away. The main component that I am reporting is that the airbags did not work or deploy, as a standard safety measure in vehicles I believe that is a big safety problem. The vehicle has been marked as a total loss by insurance.

The cars rear toe link broke while driving. It cause the vehicle to go out of control and wreck I to the guard rail. Another motorist hit the car as it was wrecking. The local Ford dealership confirmed that the rear toe link failed and replaced them with redesigned ones that are safer. I had to pay for this repair, the tow charges and my insurance is fixing the other car that hit me.

The contact owns a 2018 Ford Flex. The contact stated while driving approximately 60 MPH, the suspension suddenly failed causing the rear end of the vehicle to become unstable and the vehicle fishtailed. The driver was able to drive to the side of the roadway and stopped the vehicle. The vehicle was towed to the residence and upon inspection it was discovered that the rear passenger’s side toe link had fractured. The local dealer was contacted and confirmed that the vehicle was not included in NHTSA Campaign Number: 20V072000 (Suspension). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 57,000.

The contact's wife owns a 2018 Ford Flex. The contact stated that while driving at an undisclosed speed, the front driver's and passenger's side wheels went left while turning left; however, the rear driver's and passenger's side wheels were going in the opposite direction. The vehicle was taken to the dealer; however, the vehicle was not diagnosed nor repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA. The contact related the failure to NHTSA Campaign Number: 20V072000 (Suspension) however, the VIN was not included in the recall. The failure mileage was approximately 70,000.

Hands-free connection to phone-Bluetooth. This happened a year ago. I believe around Sept 14th 2020. 6 days after warranty expiration the Sync3 hands-free system died on my Flex. I only had 32000 miles at that time. It was touted as a great safety feature when I purchased the car brand new. I live in Branson Mo where every road is curvy and drops off into ravines. The system is totally inoperable. Called Ford 800 number, they checked and told me they would not do anything with it. Talked to the local dealer and they said they only get so much goodwill money from Ford each year and since I didn't buy it from them they were not going to do anything. I used to live 8 hours north. Say it needs an APIM module. Well a couple months after that went out my backup camera fails to work about 20 percent of the time. DIstorted wavy screen, can't see anything. 2 safety features that are a joke when they don't work. Ford has multiple recalls on different years for the same systems. I am available to contact and inspect the car at any time.

TOE LINK SNAPPED. Driver rear.. Then passenger rear a few weeks later. The driver almost lost control of vehicle.

On 7-28-21, the Right Rear Toe Link Broke while I was driving, the wheel was sticking out and could not be driven. I have the old broken part and loose part. On 7-30-21, I had the broken part on right rear replaced and the Left rear part was loose and replaced also. As far as safety goes, it had to be towed to shop to get off the road, and could not drive. On 6-17-21, I took my car to Tom Holzer Ford in Farmington Hills, MI, to be inspected, because I was hearing a clunking noise on the right back side of the vehicle. After the serviceman at Tom Holzer test drove the car, They informed me the steering and suspension were okay. I have the paperwork stating it was okay. I have been leasing this car for 3 years and was now going to buy the car after my lease was done. I took it in to make sure, if there was a problem, it would be taken care of under 3 year warranty. I purchased the Flex on 7-19-21. And On 7-28-21, the Toe Link broke. I was not told that I should have taken it to a Ford Dealer, if something broke. But I did ask my Salesman, at the time I bought the car, if they would take care of the problem, if something broke in the near future. He said to contact him, and he would see what would they could do. I had to pay $95.00, to tow it 5 miles, to White Lake Auto Repair, which is 1 mile from my house. The total of the repair was $485.00, completed on 7-30-21. The service manager, at Tom Holzer, said Ford will not reimburse me. He said I should have brought the car to their dealership. My Husband worked for Ford for 42 years. We have been a loyal Ford family all these years, and have never had a problem like this. Being that I had the car checked out before the 3 year warranty, and the service department said it was okay, I feel I should be reimbursed for the repair, whether I took it to them, or to a Repair shop near my home, which we totally trust. Also, there were no warning lights or messages that came on in the car.

WHILE DRIVING THE VEHICLE (IT WAS IN MOTION), ON HWY 290 (NEAR MANOR, TX), THE STEERING ON OUR 2018 FORD FLEX SEIZED UP AND THE CAR WAS IMPOSSIBLE TO TURN. DUE TO COMPLETE LACK OF STEERING, THE CAR WAS AN IMMEDIATE DANGER TO DRIVE AND IT WAS EXTREMELY DIFFICULT TO GET SAFELY OFF THE ROAD, BUT MY HUSBAND WAS ABLE TO DO SO. HE WAS LUCKY TO AVOID A MAJOR COLLISION. THE NEXT DAY WE CALLED FOR THE CAR TO BE TOWED TO THE DEALER. THE TOW TRUCK DRIVER WAS ABLE TO START THE CAR WITHOUT ANY ISSUE. WITH EXTREME MANUAL FORCE APPLIED, THE TOW TRUCK DRIVER WAS BARELY ABLE TO TURN THE CAR ENOUGH IN ORDER TO GET IT ONTO THE TOW TRUCK. ONCE THE CAR WAS RECEIVED BY THE DEALER, THE SERVICE ASSOCIATE CONFIRMED THIS 'STEERING FAILURE' WAS A PROBLEM THEY HAD SEEN COME UP A FEW TIMES IN THE PRIOR WEEKS WITH OTHER FORD MAKES AND MODELS. THEY SAID IT WAS A COSTLY REPAIR AND I SHOULD BE LUCKY BECAUSE WE BOUGHT THE EXTENDED FORD WARRANTY PROGRAM AND THEY WOULD CALL ME LATER TO CONFIRM AFTER A DIAGNOSTIC WAS COMPLETED. LATER THAT DAY THEY CALLED ME AND SAID THEIR DIAGNOSTICS CONFIRMED THE STEERING FAILURE, THAT IT WAS COVERED BY WARRANTY AND MAY TAKE A FEW DAYS AS A MAJOR REPAIR FOR THE STEERING SYSTEM. 3 DAYS LATER, THEY DENIED ANY STEERING FAILURE, AND CLAIMED IT WAS A FAILED BATTERY INSTEAD. DESPITE OUR COMPLAINT, THEY CHARGED US $500 FOR A NEW ONE. AS A RESULT OF THIS SITUATION, WE SOLD THE CAR (AS A DEATH TRAP), CANCELLED OUR FORD EXTENDED WARRANTY AND SOLD ALL OF OUR FORD STOCK. I HOPE SOMETHING IS DONE ABOUT THIS BEFORE THEIR STEERING FAILURES KILL INNOCENT PEOPLE. IF I SEE A FORD ON THE ROAD, I WILL BE GIVING THEM A WIDE BERTH.