2018 FORD FLEX Complaints

FLEX IS A SUPER LONG VEHICLE WITH LARGE REAR LATCH DOOR THAT ACCESSES BACK HALF OF CAR. TODAY, TAKING DOG TO VET, PUT HIM IN CRATE IN BACK, BEHIND ANOTHER CRATE, THROUGH REAR DOOR. HOWEVER, BATTERY WAS DEAD. NOW NEEDED TO GET DOG OUT TO GO IN ANOTHER VEHICLE -- BUT REAR DOOR LOCKED AND THERE WAS/IS NO WAY TO OPEN THE BACK UP TO GET HIM OUT WITH DEAD BATTERY. ONLY WITH ELECTRICITY. SO I HAD TO TAKE OUT BOTH CRATES AND GET HIM OUT THROUGH THE FRONT -- LONG PROCESS. IF THERE HAD BEEN EMERGENCY, HE'D BE DEAD. DANGER -- NO MECHANICAL WAY TO OPEN BACK ACCESS DOOR OF VEHICLE! NOT EVEN EMERGENCY LEVER OR KEY. I CHECKED WITH FORD.

THE AIR CONDITIONER WILL TURN OFF BY ITSELF OR BLOW HOT AIR OUT OF NO WHERE. SOMETIMES IT WILL BLOW HOT AIR IN THE FRONT AND COLD IN THE REAR AND VICE VERSA. THE RADIO INTERMITTENTLY SHUTS OFF AS WELL. THERE ARE TIMES WHERE MY KEY FAB WILL NOT LOCK OR UNLOCK MY CAR. THE A/C PROBLEM.HAPPENS WHEN THE CAR IS IN MOTION. THE RADIO WILL HAPPEN WHEN IN MOTION OR AT A STAND STILL. THE KEY FAB IS WHEN THE CAR IS STATIONARY.

DOOR LATCH WILL NOT LATCH. DOOR WILL NOT CLOSE OR LOCK. THIS HAPPENS WHEN SHUTTING DOOR SO DOOR DOES NOT STAY CLOSED.

MY FORD FLEX IS EQUIPPED WITH HANKOOK OPTIMO H426 TIRES. AT APPROXIMATELY 9,500 MILES THE VEHICLE BEGAN TO VIBRATE. I'VE TAKEN IT TO THE SHOP 5 TIMES AND EVERYTHING EXCEPT THE TIRES HAS BEEN RULED OUT. AFTER VISITING A WEB SITE I FOUND LITERALLY HUNDREDS OF COMPLAINTS ABOUT THESE TIRES CAUSING EVERYTHING FROM VIBRATION TO BLOWOUTS. I AM CURRENTLY DRIVING A RENTAL WHILE MY CAR IS IN THE SHOP THAT HAS THE SAME TIRES. IT HAS THE SAME VIBRATION. THE EVENT GENERALLY BEGINS AT ABOUT 60 TO 65 MPH HOWEVER THE VIBRATION HAS BEEN NOTICED AS LOW AS 40 MPH. WHEN IT STARTS AT A LOW SPEED IT TURNS INTO A VIOLENT SHAKING THAT SCARES THE HECK OUT OF ME ENOUGH THAT I PULL OFF THE ROAD AND WAIT UNTILL MY NERVES SETTLE TO CONTINUE DRIVING. TODAY IS FEBRUARY 14 2020. THE VIBRATION HAS BEEN OCCURING SINCE ABOUT OCTOBER 25 2019.

TL* THE CONTACT OWNS A 2018 FORD FLEX. THE CONTACT STATED THAT WHILE DRIVING AT 45 MPH, THE VEHICLE REAR-ENDED THE VEHICLE IN FRONT. THE AIR BAGS DID NOT DEPLOY. ADDITIONALLY, THE CONTACT HAD A FRONT SEAT PASSENGER AND A REAR PASSENGER. A POLICE REPORT WAS FILED. THERE WERE NO INJURIES REPORTED ON THE SCENE AND THE SPOUSE DROVE THE CONTACT AND THE FRONT PASSENGER TO THE HOSPITAL AFTERWARDS FOR A CHECK UP. THE VEHICLE WAS DAMAGED BUT WAS NOT TOTALED. THE VEHICLE WAS TOWED TO A COLLISION CENTER. THE CONTACT CALLED THE POWER GM DEALER, (330-303-4094, LOCATED AT 15482 OHIO 170, CALCUTTA, OH 43920) AND WAS REFERRED TO THE DONNELL FORD DEALER LOCATED IN BOARDMAN, OH (330-726-8181). THE DEALER WAS CALLED BUT THERE WAS NO RESPONSE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 40,000.

HANKOOK OPTIMO TIRES CHUNKING AT 24100 MILES SEVERE ENOUGH TO BE UNSAFE TO DRIVE.. NOTICED AT AROUND 12000. NORMAL STREET AND HIGHWAY DRIVING.

STEERING ASSIST FAILURE. BOUGHT THE CAR NEW IN NOV. 2018 IT HAD ABOUT 60MILES ON IT AND WAS THE LAST FLEX ON THE LOT. EVER SINCE I GOT IT OCCASIONALLY WHEN I GO TO START IT IT SAYS STEERING ASSIST FAILURE AND WILL NOT START BUT AFTER A FEW TRIES WILL START UP FINE. I TRIED TAKING IT TO THE DEALER A FEW MONTHS AGO AND THEY SAID THEY COULD NOT REPLICATE THE ISSUE AND COULD NOT FIND ANYTHING WRONG. YESTERDAY IT DID THE SAME THING LEAVING THE HOUSE BUT STARTED UP AND I LEFT TO THE STORE. WHEN LEAVING THE STORE TO HEAD HOME THE CAR IT WOULD NOT START AND GAVE ME EVERY FAIL CODE POSSIBLE . THE CAR SPECIFICALLY SAID SERVICE NOW SYSTEM FAILURE. THIS CAR HAS 1200 MILES ON IT AND IT IS QUITE IRRITATING TO HAVE TO HAVE IT TOWED BECAUSE OF ISSUES THAT I SHOULD NOT BE HAVING ON A NEW CAR. HOPEFULLY THIS TIME FORD CAN FIND THE PROBLEM AND CORRECT IT OTHERWISE I WILL BE LOOKING INTO THE LEMON LAW HERE IN TEXAS.

WHEN THE VEHICLES FRONT LEFT AND RIGHT TIRES ARE RETRACTED INTO THE WHEEL WELL, FOR EXAMPLE WHEN GOING OVER A SPEED BUMP OR CURB TOO FAST, THERE IS A SHARP PIECE OF METAL THAT STICKS OUT OF THE BODY WHERE THE PLASTIC COWLING AND THE FENDER MEET. I'VE HAD TO REPLACE TWO TIRES SO FAR ON THE FRONT RIGHT WHEEL BECAUSE OF THIS METAL PIECE THAT STICKS OUT. IN BOTH INSTANCES THE VEHICLE WAS DOING ABOUT 5 MILES AN HOUR TURNING INTO A DRIVEWAY.

I HAVE A 2018 FORD FLEX WITH 900 MILES ON IT . I TOOK MY FIRST ROAD TRIP IN 8-4-2018 AND WHILE ACCELERATING HARD TO GET ONTO THE INTERSTATE I NOTICED EXHAUST FUMES WERE COMING INTO THE CABIN AT AN ALARMING RATE , I HAD TO SLOW DOWN AND ROLL THE WINDOWS DOWN IT GOT SO BAD,MY EYES WERE BURNING ,FELT SICK AND MY CHEST FELT FUNNY. I TRIED IT SEVERAL MORE TIME WITH THE SAME RESULTS. IT SEEMS LIKE IT HAPPENS WORSE WHEN I HAVE MAX AIR ON. NORMAL CITY DRIVING I DON'T NOTICE IT. I CAN'T TELL IF IT IS COMING THRU THE VENTS OR THE SEAL ON THE BACK DOOR.

ENGINE STOPPED WHILE DRIVING IN WALMART PARKING LOOT. WOULD NOT START. TOWED TO GARAGE WHO TRACED THE CAUSE TO. FUEL PUMP CONTROL MODULE. THERE IS AN EXISTING RECAL FOR THIS PROBLEM FROM 2013 TO 2014 FORD FLEX HOWEVER MY VIN SHOWS AS NOT COVERED. WHATEVER CRITERIA TO LIMIT RECALL APPEARS TO BE INVALID