2015 FORD FLEX Complaints

MY CAR FORD FLEX 2015 LIMITED AWD (MADE IN CANADA) AND ITS OUT OF WARRANTY YESTERDAY ONLY WITHOUT ANY WARNING I USED MY CAR AT MORNING NORMALLY AND NO ISSUE I STOPED AT SUPERMARKET THE BACK TO CAR AND START THE ENGINE AND I SEE MESSAGE ALERT " STEERING ASSIST MALFUNCTION SERVICE REQUIRED" AND THE STEERING BECAME VERY HEAVY TOO MUCH POWER NEED TO MOVE IT RIGHT OR TO LEFT ..THEN AFTER THAT ONE WARNING MESSAGE CAME " SERVICE ADVANCETRAC"

VEHICLE HAS OUTSIDE DOOR LOCK CONTROLS,BUILT INTO THE FRONT DOOR HANDLES. THESE ARE ACTIVATED BY SENSORS BUILT INTO THE HANDLES. OVER THE LAST TWO DAYS THE SENSORS HAVE INTERMITTENTLY.FAILED TO WORK. WHEN ASKED MEMBERS OF A FORD FLEX CHAT BOARD TO WHICH I BELONG HAVE TOLD ME SEVERAL HAVE HAD SIMILAR FAILURES, AND ONE SAID HIS 2014 FLEX WAS FIXED UNDER A MANUFACTURER'S RECALL. I JUST CHECKED, AND THERE IS NO OUTSTANDING RECALL ON MY 2015 FLEX. ALTHOUGH I AM ABLE TO GAIN ENTRY WITH MY REMOTE FOB, THIS SEEMS A SAFETY RELATED SITUATION IN THAT THE DRIVER OF SUCH A VEHICLE BECOMES ACCUSTOMED TO LEAVING THE REMOTE IN A POCKET OR PURSE, AND IF THE DOOR SENSOR FAILS TO UNLOCK THE DOOR WHEN THE VEHICLE IS PARKED IN A TRAFFIC WAY, THE DRIVER COULD BE EXOPSED TO DANGER FROM PASSING TRAFFIC WHILE TRYING TO UNDERSTAND WHAT HAS HAPPENED. THIS SITUATION OCCURS WHEN THE VEHICLE IS PARKED, EITHER IN A PARKING LOT OR ON STREET-SIDE. IT DOES NOT OCCUR WHEN THE VEHICLE ENGINE IS RUNNING OR IN MOTION.

DOOR LATCH FAILURE. NOTICED PROBLEM WITH DOOR AJAR LIGHT LIT FOR A COUPLE DAYS. SUBSEQUENT BATTERY DRAINING PROBLEMS. SEEMS DUE TO KEEPING LIGHTS ON IN CAR BECAUSE IT THOUGHT DOORS WERE OPEN EVEN THOUGH THEY WERE SECURELY SHUT. WITHIN COUPLE DAYS FRONT DOORS WERE TOTALLY INOPERABLE. COULD NOT OPEN FROM INSIDE OR OUT OF CAR. REQUIRED ENTRY FROM REAR SEAT. THEN UPON DRIVING TO DEALER FOR DIAGNOSIS THE DOOR AJAR LIGHT LIT UP AND RELEASED THE DOOR LATCHES SO THAT BOTH OF THE DOORS ATTEMPTED TO OPEN WHILE DRIVING AT HIGHWAY SPEED. THIS CONDITION HAPPENED TWICE. THIS ISSUE SEEMS TO DIRECTLY MIMIC MULTIPLE KNOWN ISSUES FOR FORD FLEX MODELS AND MANY OTHER FORD MODELS AROUND THIS SAME TIME. AT THIS TIME, 2015 FLEX MODELS ARE NOT INCLUDED (DESPITE THE OBVIOUS EXACT SAME CONDITION). I HAVE BEEN NOTIFIED BY MY LOCAL DEALER, FULTON FORD IN FULTON, MO THAT IT WILL COST ME NEARLY $1000 TO REPAIR BOTH FRONT DOORS THAT FAILED AT THE SAME TIME. REPAIR IS TO TAKE PLACE ON 01/30/20 (WAS DIAGNOSED ON 01/29/20). THEY HAVE CHECKED AND ACKNOWLEDGE THIS MIGHT BE A WIDER FORD ISSUE BUT OUR CAR SIMPLY DOESN'T HAVE A CURRENT RECALL SO NOTHING THEY CAN DO. SEEMS TOTALLY OUT OF PLACE SINCE THERE IS ENOUGH EVIDENCE THAT THIS IS AN ONGOING PROBLEM WITH FORD DOOR LATCHES.

I WAS DRIVING MY 2015 FORD FLEX AND I MADE A RIGHT TURN GOING LESS THAN 5MPH. ONCE I STRAIGHTENED OUT MY STEERING WHEEL, ALL WITHIN 2 SECONDS, I SUDDENLY HEARD A GRINDING NOISE THEN MY REAR TIRE BENT OUTWARD AT AN ANGLE. I WAS TOLD BY THE REPAIR SHOP THAT IF I WAS GOING AT LEAST 25MPH, THE WHOLE TIRE WOULD OF FLOWN OUT AND CAUSED WORSE INJURY. THE REPAIR SHOP INFORMED ME THAT THE REAR LEFT TOE LINK IS GOING BAD AS WELL AND IT LOOKS LIKE THIS IS POSSIBLY BE A DEFECTED PART FORD IS USING. FORD IS REFUSING TO HELP OR CARE ABOUT THIS PROBLEM. THERE WAS NO WARNING THAT THE PART WAS BAD AND THE CAR NEVER DROVE BAD. THIS ALL HAPPENED OUT OF NO WHERE. THIS IS VERY UNSAFE AND NEEDS TO BE INVESTIGATED. THIS PART WAS RECALLED IN CANADA IN JUNE 2019. IT NEEDS TO BE RECALLED IN USA AS WELL.

ON OCTOBER 18, 2019, WHILE ENTERING A PARKING SPACE AT THE IKEA PARKING LOT, MY CAR EXPERIENCE A LOSS OF POWER, CAUSING THE ENGINE TO STALL. I TRIED TO START IT UP ABOUT 10 TIMES, AND NOTHING HAPPENED - IT FAILED TO START EVERY TIME. AFTER ABOUT 2 HOURS OF TRYING, I FINALLY HAD TO HAVE IT TOWED TO MY HOUSE. WHEN I PERFORMED A OBD-II SYSTEM SCAN, WITH MY SCANNER, I GOT A FAULT CODE OF P0627 (FUEL PUMP A CONTROL CIRCUIT) I TOOK THE CAR TO THE FORD DEALER, AND EXPLAINED THE PROBLEM. AFTER TWO HOURS, THEY CALLED ME AND SAID THEIR TESTS REVEALED NO FAULT CODES. BASED ON THE ISSUE I DESCRIBED, THEY SAID THAT IF I WANTED, THEY CAN CHANGE THE FUEL PUMP, BUT I WOULD HAVE TO PAY $100 DEDUCTIBLE UNDER THE EXTENDED WARRANTY PLAN. THE THINK THAT MAY FIX THE ISSUE OF STALLING, OR NOT STARTING. MY ISSUE IS THAT IF THE PROBLEM IS NOT FIXED, IT MAY INCREASE THE RISK OF A CRASH, AT ANY GIVEN TIME, AND WITHOUT NOTICE. GIVEN THE FACT THAT THERE ARE OTHER COMPLAINTS ABOUT THIS SAME ISSUE, I THINK THAT A GENERAL RECALL FOR THIS MAKE/MODE/YEAR CAR SHOULD BE INITIATED, BEFORE SOMEONE LOSES THEIR LIFE OVER IT.

MY 2015 FORD FLEX WAS EXHIBITING SYMPTOMS DESCRIBED IN THE FORD SAFETY RECALL 16S31. THE ENGINE STALLED WHILE DRIVING WITH NO WARNING 5 TIMES OVER THE PAST TWO YEARS OF OWNERSHIP WITH THE MOST RECENT OCCURRING ON 6/20/2019 AT 8:15 AM. EACH INCIDENT WAS AT DIFFERENT SPEEDS (30 - 70MPH) BUT NO WARNING PREFACED THE STALL AND YOU HAD TO CUT THE POWER OFF AND TURN IT BACK ON FOR THE CAR TO START AGAIN. TWO OF THE STALLS WERE DURING TURNING OPERATIONS WHILE OTHERS WERE WHILE DRIVING STRAIGHT. ON OTHER OCCASIONS THE ENGINE DID NOT START VIA REMOTE START, HOWEVER NO DATES RECORDED. THIS RECALL, THAT DESCRIBES THE EXACT SYMPTOMS, STATES THAT IT DOES NOT COVER MY VEHICLE BECAUSE I HAVE A DIFFERENT ENGINE. HOWEVER, THE PART IN THE RECALL IS THE FUEL PUMP CONTROL MODULE. MY 2015 FORD FLEX HAD THE FUEL PUMP CONTROL MODULE AA8A-9D412-CA WITH THE SUPPLIER PART NUMBER 2177806-5E. AS PER THE RECALL, THIS IS A PART THAT NEEDS TO BE REPLACED. I JUST HAD THE DEALER REPLACE IT WITH THE NEW PART AA8Z-9D370-B, SERVICE HISTORY BELOW: WE HAVE TAKEN THE VEHICLE TO TWO SEPARATE FORD DEALERSHIPS OVER THE PAST YEAR DUE TO THIS ISSUE. NEITHER DEALERSHIP RECOGNIZED THIS ISSUE BECAUSE OUR VIN NUMBER WASN'T ON THE LIST OF VINS PROVIDED BY FORD. I PAID FOR THE REPAIR RECOMMEND IN SAFETY RECALL 16S31 OUT OF POCKET SO THAT MY VEHICLE WILL BE SAFE TO DRIVE AGAIN. THE FIRST DEALERSHIP REPLACED THE THROTTLE BODY AND CHARGED US FOR IT. AFTER THE ISSUE OCCURRED AGAIN, THE SECOND DEALERSHIP AGAIN REPLACED THE THROTTLE BODY SINCE THE THROTTLE BODY WAS STILL UNDER WARRANTY FROM THE FIRST REPAIR. IT APPEARS THE RECALL DOES NOT COVER ALL OF THE AFFECTED VEHICLES. THERE ARE OTHER FORD FLEX THAT HAVE THESE FAULTY PARTS.

THE CAR WAS USED IN THE MORNING AND WORKED FINE. IT WAS PARKED IN THE DRIVEWAY AND SAT FOR UNDER AN HOUR BEFORE WE TURNED IT BACK ON AND TRIED TO TURN ON THE HEATED SEATS WHEN WE REALIZED THE TOUCH SCREEN NO LONGER WORKED AND WOULD NOT RESPOND TO TOUCH AT ALL. THE SCREEN APPEARS TO STILL WORK (THE TEMP CHANGES AND SUCH AS THE OTHER BUTTONS ON THE DASH OR STEERING WHEEL ARE PRESSED (NOT ON THE SCREEN) HOWEVER THE TOUCH SCREEN HAS COMPLETELY STOPPED RESPONDING TO TOUCH OR WORKING AND THEREFORE I CAN NOT ACCESS ANY PART OF THE VEHICLE SETTINGS THAT REQUIRE YOU TO TOUCH THE SCREEN SUCH AS THE HEATED SEATS, LIGHTING, DIRECTIONS, MUSIC IN OUTS, ETC. IT HAS TAKEN AWAY HALF THE FEATURES OF THE ENTIRE CAR AND IS AN EXTREMELY PRICEY REPAIR ON SOMETHING THAT SHOULD NEVER HAVE FAILED! ESPECIALLY AFTER MANY OTHER PARTS HAVE FAILED ON THIS CAR LIKE THE FUEL CONTROL MODULE, WHEEL BEARING, ELECTRIC SEAT AND ALSO THE AIR COMPRESSOR JUST FAILED ALSO ON A CAR THAT IS ONLY 4 YEARS OLD.

IN OCTOBER 2018, OUR FORD FLEX WAS PARKED IN THE DRIVEWAY WHEN WE TRIED TO START IT AND IT DID A MINOR CRANK AND THEN NOTHING. IT WOULDN'T START OR DO ANYTHING. WORKED FINE THE NIGHT BEFORE. HAD TO HAVE THE CAR TOWED AND TURNS OUT THE FUEL PUMP CONTROL MODULE FAILED ON IT COSTING $650 TO REPLACE THE PART. SEEMS LIKE THIS IS A MAJOR ISSUE WITH THESE CARS AND I DON'T UNDERSTAND WHY THERE ISN'T A RECALL OR REFUND ON THE REPAIRS AS THERE WAS ON THE TURBOCHARGED ONES. I HAVE HAD ONE PROBLEM AFTER ANOTHER WITH THIS VEHICLE AND TOLD THAT EACH PART "SOMEHOW FAILED" BEFORE IT'S TIME WITH NO OTHER EXPLANATION THAN BAD PARTS. THE WHEEL BEARING FAILED, THE TOUCH ON THE TOUCH SCREEN HAS FAILED, THE ELECTRIC SEAT FAILED AND NOW THE A/C COMPRESSOR HAS FAILED AS WELL. I AM READY TO GET RID OF THIS MONEY PIT CAR.

WRENCH LIGHT APPEARS ON DASH AND THE CAR LOSES ALL POWER - KNOWN AS "LIMP HOME" MODE. CODES CLEAR UPON RESTART. TOOK IT TO DEALER AFTER FREEWAY INCIDENT ON 2/17/19, DEALER FOUND NO CODES, STATED IT WAS MOTOR MOUNT. GOT THE CAR BACK ON 2/25/17, AND IT HAPPENED AGAIN WITHIN 30 MILES. WAS ABLE TO PULL CODE WITH MY OWN SCAN TOOL - P2111. KNOWN ERROR IN THROTTLE. THIS HAPPENED WHILE TRAVELING APPROXIMATELY 40 MPH, AND ONCE ON EXPRESSWAY, TWO ADDITIONAL TIMES AT AROUND 20 MPH

FIRST TIME CAR WOULDN'T START PARKED AT WORK, 2 DAYS LATER ON MONDAY IT STARTED, DROVE IT TO DEALER, THEY REPLACED THE SENDER AND PUMP ASY, UNDER WARRANTY. 3 MTHS LATER SPUTTER AND DIED PULLING INTO TRAFFIC, HAD CAR TOWED TO DEALER, THEY REPLACED FUEL PUMP CONTROL MODULE, NOT ON RECALL OR WARRANTY.