2017 FORD FOCUS Complaints

The contact owns a 2017 Ford Focus. The contact stated while driving 55–60 MPH on an off-ramp, the contact had to depress and apply additional pressure to the brake pedal. The engine and oil warning lights were illuminated. The contact called the independent mechanic, who informed the contact to check the oil levels. There was no oil on the dipstick, though the oil had been changed a week prior. The vehicle was towed to the local dealer, where it was diagnosed that the PSI had no pressure, the turbocharger and engine assembly needed to be replaced. The vehicle was not repaired. The dealer and Warranty Company inquired about the oil pump belt status and informed them about the oil pan teardown removal and fees. Additionally, there was debris in the oil pan, the belt was not fractured, and the Warranty Company declined the claim. The vehicle was not repaired. The manufacturer was contacted, who opened a case, but no assistance was provided. The contact stated the failure was related to NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The failure mileage was approximately 58,000.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while driving 45 MPH, the vehicle lost motive power. The battery warning light was illuminated. The contact was able to pull into a parking lot. The vehicle failed to restart and was jump-started; however, the vehicle failed to respond while depressing the accelerator pedal. The vehicle was towed to an independent mechanic, where it was diagnosed that the oil pump drive belt fad failed, causing the engine to seize. The vehicle was then towed to the dealer, where the same diagnostic was made, and the dealer determined that the failure was related to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 52,000. VIN tool confirms parts not available.

The contact owns a 2017 Ford Focus. The contact stated that the vehicle failed to immediately start refueling the vehicle. The contact stated that the vehicle eventually started after several minutes. Upon investigation, the contact discovered NHTSA Campaign Number: 19V515000 (Fuel, System, Gasoline) which was linked to the failure. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was unknown.

After fuel up the vehicle will stall when attempting to start and throw codes: p1450 and p0456. As well as try to stall and slower speeds and stops. After the engine light turns on the fuel gauge seems to have an incorrect reading.

The contact owns a 2017 Ford Focus. The contact stated while driving 30 MPH, the vehicle shut off with the "Transmission Hot" message on the instrument panel. The contact drove the vehicle to the nearest independent mechanic where the vehicle was diagnosed with a defective clutch kit located inside the transmission. The vehicle was later towed to two other independent mechanics who also diagnosed the vehicle with the same failure. The contact was then informed of NHTSA Campaign Number: 18V845000 (Power Train) which a mechanic linked to the failure. The manufacturer was notified of the failure and informed the contact that there were no recalls on the vehicle. The vehicle was not repaired. The failure mileage was approximately 130,000.

The contact owns a 2017 Ford Focus. The contact stated that the oil light was illuminated. The vehicle was taken to an independent mechanic, who informed the contact of low oil pressure, replaced the solenoid, and completed an oil change but was unable to increase the oil pressure in the engine. The contact called the local dealer and was informed about NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact was informed about a diagnostic test. The contact stated that while driving 45 MPH, the engine seized. The vehicle was towed to the local dealer for an engine oil pump failure. The parts were not available, and the vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 72,000.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the low oil warning light illuminated, and the vehicle lost motive power. The contact checked the oil level, and the oil level was good. The vehicle was taken to the dealer and the contact was informed that a diagnostic test was needed. The contact took the vehicle and attempted to trade in the vehicle. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 95,000.

The contact owns a 2017 Ford Focus. The contact stated while attempting to drive from a complete stop, the accelerator pedal was depressed, and the RPMs revved to 4,000 RPM and back to 0; however, the vehicle failed to respond. The contact depressed the accelerator pedal for a second time, but the vehicle jerked while responding. The contact stated that the failure recurred while her husband was test-driving the vehicle. The vehicle was taken to O'Reilly, where it was diagnosed that the TCM had failed. The contact stated that her husband was able to drive the vehicle after several attempts. The contact stated that while driving to the nearby dealer, several unknown warning lights were illuminated. A message indicating that the transmission was overheated and that the vehicle was undrivable was displayed. The contact's husband was able to pull into the dealer parking lot, where the vehicle became undrivable. The dealer replaced the TCM; however, the failure persisted. The dealer determined that the transmission clutch needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: [XXX]. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine compartment. The low oil pressure warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the oil pump tensioner belt. The vehicle was not repaired. The manufacturer was notified of the failure but did not assist. The failure mileage was 59,000.

The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. After the vehicle had been parked for several hours, the contact attempted to restart the vehicle and the vehicle failed to restart. The contact waited for several hours before being able to restart the vehicle. The failure to start had occurred a second time however, the contact was not able to restart the vehicle. The vehicle was taken to the dealer and unknown repairs were performed; however, the repair failed to fix the vehicle. The dealer was contacted regarding the recall. The manufacturer was made aware of the issue. The failure mileage was 97,000.