2017 FORD FOCUS Complaints

I am reporting a dealership conduct issue that directly affected vehicle safety and caused financial loss. Valley Ford of Columbus, Ohio told me by phone that a specific safety-related part for my vehicle was in stock and available. Based on that representation, I traveled to the dealership and took time away from work. When I arrived, I was told the part was not available and had not been there. Shortly after this, I went out of town. During that time, Valley Ford stated they were unable to reach me. After returning, I again contacted Valley Ford and was once more told that the same safety-related part was available. I again traveled to the dealership, taking additional time off work, and once again was told upon arrival that the part was not available. This resulted in the same situation happening twice. Because of this repeated misinformation, I lost wages and hard-earned paid time off (PTO), was delayed in repairing my vehicle, and had to continue driving while waiting for a safety-related component I was told was available. I use my vehicle for work every day for approximately eight hours per day. Being forced to continue operating my vehicle without this safety-related repair places myself and other motorists at risk. After these incidents, I contacted Germain Ford of Columbus, Ohio in an effort to resolve the issue. I was informed that the same safety-related part could take up to eight weeks to become available. This extended delay has further prolonged my inability to complete necessary safety-related repairs and has continued to place me in a potentially unsafe driving situation. I believe this repeated misinformation and prolonged unavailability of a safety-related vehicle component is dangerous and unacceptable. I am submitting this complaint so NHTSA is aware of the actions of Valley Ford of Columbus, Ohio and the ongoing delay reported by Germain Ford of Columbus, Ohio.

I have 2017 Ford Focus that is experiencing transmission issues related to the DPS6 Powershift transmission and TCM recall but my VIN number is [XXX] was not included. I am experiencing issues with the car shifting into 1st and 2nd gears, it will revv up at a stop but not accelerate immediately. I have been to a mechanic multiple times and had the lower actuator replaced, new radiator fan installed, clutches scrubbed, and TCM reprogrammed. Multiple mechanics have recommended replacing the transmission as a solution. I called my local ford dealership who denied to service my vehicle under any recall or warranty, I spoke with a manufacturer representative who also told me that Ford is unwilling to do anything for my vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Focus. While the contact's husband was driving at an undisclosed speed, the accelerator pedal was depressed, however the vehicle failed to accelerate. The contact ws unsure if any warning lights were illuminated. The vehicle was towed to an independent mechanic where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was repaired. The contact stated that the replacement engine was purchased from the dealer. The contact later received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, parts were not yet available. The contact stated that the dealer was contacted several times, and the contact was informed that parts were not available, and the call was disconnected. The manufacturer was not made aware of the failure. The failure mileage was approximately 100,000.

The contact owns a 2017 Ford Focus. The contact stated that the engine was previously replaced due to a cracked engine block. The contact was provided a loaner vehicle during the several weeks the vehicle was being serviced. The contact received the recall notice of NHTSA Campaign Number: 23V905000(Engine and Engine Cooling). The local dealer was contacted, and confirmed the parts status. The vehicle was not diagnosed or repaired. The manufacturer was notified and confirmed the part availability. The failure mileage was unknown.

My 2017 Ford Focus is grounded due to the oil pump safety recall involving loss of oil pressure and engine stall. Ford is refusing to provide alternate transportation unless I pay out of pocket. As a result, I am unable to work and have no safe transportation while Ford repairs a known safety defect. I have already missed an entire week of work due to their negligence, and they are unwilling to help.

The contact owns a 2017 Ford Focus. The contact stated that after the vehicle was stopped at a traffic light, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the transmission downshifted between first and third gear. An abnormal sound could be heard coming from the transmission. After driving a short distance, the vehicle functioned as intended. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted. The contact stated that while driving at 40 MPH on a separate occasion, the transmission downshifted between third and fourth gear, and the vehicle went into limp mode. In addition, an abnormal sound could be heard coming from the transmission, and the vehicle jerked. The contact stated that upon starting the vehicle most recently, the vehicle made an abnormal sound. The check engine warning light illuminated. The vehicle was taken to AutoZone for a diagnostic test, and the contact was informed that the failure may be related to the transmission clutch. Additionally, the contact stated that the fan had turned on independently, and had failed to turn on while driving on other occasions, causing the vehicle to overheat. The vehicle was taken to a collision center, where the contact was informed that the transmission was failing. The cooling system was replaced; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that an unknown sensor had failed, and the sensor was replaced. The contact stated that the transmission failure was worsening. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 50,000.

After recall Campaign 23S64 and the engine being replaced with G1FG-6006-DA and traceability Code [XXX] . Incident Description On Saturday [XXX], while driving on the freeway, my vehicle began sputtering and lost power. The RPMs increased but the speed did not. The check engine light illuminated briefly and then went out. This created an Immediate serious safety hazard to me my passenger and other drivers on the road as I was unable to maintain speed in traffic and had to leave the freeway Immediately. Diagnostic Findings •Initial AutoZone OBD-II scan revealed P0302 (Cylinder 2 Misfire). •Dealer’s own diagnostic later reported P0301 (Cylinder 1 Misfire), with carbon tracking on all spark plugs and ignition coil boots. •Dealer noted the locking tab on Cylinder 3 ignition coil connector was broken, requiring a new pigtail. •Dealer also identified a broken front motor mount, but is attempting to charge me for replacement despite the fact that the mount must be removed and reinstalled during an engine swap. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2017 Ford Focus. The contact stated while driving at various speeds, the vehicle lost motive power. The contact stated that there were no warning lights illuminated. The contact stated that the temperature gauge was moving into the HOT zone and the speedometer displayed that the vehicle was decelerating. The contact stated that the failure had been recurring. The contact had taken the vehicle to the dealer several times, and on several trips to the dealer, the vehicle had to be towed. The dealer diagnosed the vehicle and advised the contact that the vehicle had been repaired; however, the failure persisted. The contact stated that the vehicle was recently taken to the same dealer to be repaired under NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the failure recurred after the recall repair. Additionally, the contact stated that the engine compartment of the vehicle was significantly hot after driving a short distance. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 115,000.

My car has a faulty transmission from factory, having some issues now for some months, Ford advised to change the transmission at 103K miles. My car start becoming very shaky and slow on hills, I was afraid i will remain with in the middle of the street!

Bought this car last June of this year and ever since then. First gear will buck sometime and second gear too. After I gotten to thrird gear it goes away. My local Tires Plus says that's with all Ford focus'es he think I'm crazy but I have let a friend drive it when I there and he says the same thing as me. It bucks..