2014 FORD FOCUS Complaints

The contact owns a 2014 Ford Focus. The contact stated that while driving at various speeds, the vehicle would jerk and shudder upon the depression of the accelerator pedal without warning. The contact would be forced to restart the vehicle in order to resume normal driving operation. The contact had taken the vehicle to a dealer where they informed her that the clutch was defective and needed to be replaced. The manufacturer was notified of the failure and she was informed that the vehicle was not under recall. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The vehicle was not repaired. The failure mileage was unknown.

On January 14, 2022, at approximately 5:20 P.M. my wife was traveling southbound on Pleasant Hill Road in Lafayette, California towards the freeway entrance when the Ford Focus Electric she was driving displayed a Stop Safely Now message and almost immediately thereafter lost motive power at the busiest intersection in the City of Lafayette. She was able to steer the car to the shoulder since she was in the right hand lane. The vehicle would not move and the steering wheel locked up. She called for assistance and I drove down and exchanged cars with her within approximately 15 minutes. After approximately 10 minutes of trying, I was able to get the vehicle to turn off and to turn on again without the Stop Safely Now warning and was able to return the approximately 1.5 miles to our residence. The sudden unexpected loss of motive power and loss of ability to accelerate is extremely dangerous and frightening and that danger can be extreme when traveling on roads without shoulders or in any lane except the right lane on a freeway.

The contact owns a 2014 Ford Focus. The contact stated that the check engine warning light was illuminated. The contact stated that the fuel tank was warped. The vehicle was taken to the local dealer where it was diagnosed that the fuel tank was warped. The vehicle was not repaired. The contact was referred to the manufacturer for assistance. The manufacturer was notified of the failure and the contact was referred to NHTSA for assistance. The approximate failure mileage was 115,600.

The contact owns a 2014 Ford Focus Electric. The contact stated that while driving at various speeds, an alarm alerted the driver to cease driving the vehicle immediately. The contact stated that shortly after the vehicle lost motive power. The contact would coast the vehicle to the side of the road and shift the vehicle to PARK. The contact would then open then close the vehicle, followed by pressing the start button to regain proper function. The failure occurred several times. The contact then took the vehicle to the dealer who diagnosed the vehicle however, the contact was not completely sure if the battery pack was replaced. The failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.

On 08/18/2021, the Transmission Control Module (TCM) on our 2014 Ford Focus failed completely in a parking lot with NO ADVANCE WARNING. This failure of the transmission could have happened while driving in a dangerous location such as an entrance ramp, a busy highway or other location where it would have been impossible to move out of the traffic lane. THIS LACK OF ENGAGEMENT OR LOSS OF POWER COULD HAVE POSSIBLY ENDANGERED OUR LIVES OR THE LIVES OF OTHERS. The car was towed to a nearby Ford dealer who diagnosed the problem as a failed TCM. Ford sent us a letter in August 2016 titled as “Customer Satisfaction Program 14M02” for our specific 2014 Focus, with our specific VIN # that Ford was extending the warranty of the TCM, to a total of 10 years or 150,000 miles from the warranty start date, whichever occurs first. The Ford dealer ordered the TCM, but it is STILL ON BACKORDER with no estimated arrival time. The car has been unusable & sitting at the dealer’s lot WAITING FOR THE REPLACEMENT TCM FOR 4-1/2+ MONTHS! According to the Detroit Free Press article of 07/11/2019 (“Ford knew Focus, Fiesta had flawed transmission, sold them anyway”), Ford was aware of the problem. The serious transmission reliability issues with my 2014 Ford Focus go beyond just the TCM. The original TCM was reprogrammed after 30,000 miles. In the 126,728 miles the car has been driven, I have had the CLUTCH REPLACED FIVE TIMES due to SHUDDER DURING SHIFTING. In my opinion, it is a BREACH OF CONSUMER PROTECTION LAWS WHEN FORD DOES NOT HONOR THEIR WARRANTY IN A TIMELY MANNER. That indicates to me that Ford hasn’t taken ownership of these transmission problems and has DELAYED/NEGLECTED ITS DUTY TO REPAIR & MAKE THE CAR SAFE & RELIABLE. NHTSA should launch an investigation and force Ford to fix this transmission design failure before we and/or others become seriously injured or die because of the inadequate performance of this car’s transmission.

The contact owns a 2014 Ford Focus. The contact's son stated that while driving at various speeds, the vehicle stalled with the check engine warning light illuminated. The contact then took the vehicle to the dealer where they diagnosed the vehicle with a defective canister purge cylinder and canister purge valve assembly. Upon investigation, the contact discovered NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) which he linked to the failure. The manufacturer was notified of the failure and referred the contact to NHTSA for assistance. The vehicle had yet to be repaired. The failure mileage was approximately 107,000.

In September 2021, I contacted Allan Vigil Ford in Morrow, Georgia, to make an appointment for a recall transmission service of a 2014 Ford Focus. Recall transmission repairs have been done at this same dealership in the past. I was unable to drive the car and was given an appointment to drop the car off on October 18, which I did. I immediately requested a loaner vehicle and was told one wasn’t available. After, several weeks I was approved to receive a rental through Enterprise but cannot use that rental care company due to owing a balance. I had a similar issue in the past with Geico, who immediately allowed me to rent a car through Hertz. I was eventually informed I could rent with another car rental company and receive reimbursement. However, I did not receive this information in writing, and it would incur thousands of dollars upfront with no clear standard on the rental process or when I will receive reimbursement. This is not feasible considering I am still paying the monthly note to Navy Federal Credit Union and the insurance while the car is inoperable. I would also like to make it known I am a Registered Nurse and frontline worker and must travel from Locust Grove to Decatur to work, at least 40 miles one way. This hardship has created tension at my workplace because I cannot take any time off due to the pandemic. There is also tension in my relationships as I beg for rides and provide them cash, increasing my debts. I have done an online buyback quote with Carmax, and in working condition, they will pay $8000 for the vehicle, which will cover the remaining loan balance. Since it has been almost three months with no anticipated end date due to the needed transmission module, suitable options include Ford to buy back the vehicle, provide compensation, and a rental car.

My vehicle has been sitting at a Ford dealer needing a TCM for months neither Ford Motor Company nor the Autonation Ford Dealer has made any real attempts on getting it repaired. the car has already stopped on the interstate and slowed down without warning numerous times will not go into reverse and limps along at like 20 miles per hour Ford knows about this problem and keeps blaming the dealer and saying they let the part ticket expire the dealer will not return either of my phone calls. This is car has been in and out of the shop for this same problem for years and started having problems @ less then 1000 miles and Ford put this car back up for sale and thus putting my families life in danger

The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle was jerking abnormally. There was no warning light illuminated. The contact pulled over to the side of the road and inspected the vehicle but found no issues. The vehicle was taken to a local dealer where the engine mounts were replaced however, the failure persisted. Additionally, the contact was informed that the canister purge valve was stuck. The vehicle was then taken to an independent mechanic to be diagnosed. The contact was informed that the automatic dual-clutch was damaged and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 130,000.

The service technician at local authorized Ford dealership (Bill Alexander Ford) informed me that during the service today they were not able to rotate my tires because the aluminum lug-nuts had swollen to such an extent that they could not get a socket on the nuts. The technician advised me to purchase steel lug-nuts and then the dealership could break off the aluminum nuts and replace them with the new ones. Of course I am concerned that breaking off lug-nuts may damage the wheel. Several years ago I replaced several lug-nuts with locking nuts and found covering them with the correct sized socket was so difficult that I have been concerned ever since about whether I could remove a flat tire in case of an emergency. Now I am hesitant to drive the car in case I get a flat.