2014 FORD FOCUS ELECTRIC Complaints

The contact owns a 2014 Ford Focus Electric. The contact stated that while driving at various speeds, an alarm alerted the driver to cease driving the vehicle immediately. The contact stated that shortly after the vehicle lost motive power. The contact would coast the vehicle to the side of the road and shift the vehicle to PARK. The contact would then open then close the vehicle, followed by pressing the start button to regain proper function. The failure occurred several times. The contact then took the vehicle to the dealer who diagnosed the vehicle however, the contact was not completely sure if the battery pack was replaced. The failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage was 30,000.

TRANSMISSION WOULD NOT GO AFTER SITTING AT RED LIGHT A LIGHT CAME ON SAYING TRANSMISSION DEFAULT

WINDSHIELD WIPERS WILL STOP IN THE MIDDLE OF THE WINDSHIELD WHEN TURNED ON. THIS CONDITION OCCURS REGARDLESS OF SPEED SETTING OR THE INTERMITTENT SETTING. THIS CONDITION OCCURS REGARDLESS OF MOVING OR STATIONARY, SPEED OF MOTION, INTENSITY OF RAIN OR OTHER FACTORS. THIS HAS HAPPENED EVERY SINGLE TIME THAT I HAVE USED THE WINDSHIELD WIPERS.

I EXPERIENCED WHAT OTHERS HAVE CALLED THE 'STOP SAFELY NOW' WARNING LIGHT AND FOLLOWED BY THE LOSS POWER AND STEERING ISSUES ON CITY STREET. THIS ISSUE HAPPENED MANY TIMES RECENTLY ON THE LOCAL STREETS (MARCH - APRIL, 2019). THANKS GOD, THIS DIDN'T HAPPEN ON THE FREEWAY ( OTHERWISE, I CAN'T IMAGE WHAT COULD HAPPEN). I FOUND THE TSB 17-0045 ONLINE FOR THIS PROBLEM AND BROUGHT THIS TSB TO MY DEALERSHIP. THEY CHARGED ME $$ TO GET THIS CAR FIXED BY FOLLOWING THE INSTRUCTION OF THIS TSB ( HOPEFULLY THIS GOT FIXED). TSB 17-0045 SPECIFIED THE CARS BUILT 9/15-2011 TO 8/15/2014 MAY HAVE THIS ISSUE. MY CAR WAS BUILT ON JUNE 2014. I STRONGLY REQUEST NHTSA INVESTIGATE THIS URGENT SAFETY ISSUE.

WHEN I FIRST BOUGHT THE CAR I HAD ISSUES WITH THE STEERING WHEEL THEY TOOK CARE OF THE PROBLEMS SO RECENTLY MY STEERING WHEEL ACTING UP AGAIN MAKING NOISES AND JUST YESTERDAY IT SAY STEERING LOSS SAFELY STOP SO I CHECK ONLINE THERE BEEN RECALLS ON STEERING ISSUES LUCKILY IT HAPPEN WHEN I PARK OR I WOULD OF BEEN IN A SERIOUS CRASH

I GOT A LOAN ON THE CAR LAST YEAR OF 2017 AND THE CAR HAD ISSUES ACCELERATING. I DO NOT RECALL THE DATE BUT MY HUSBAND AND WAS ON THE HILL AND I AND IT STATED TRANSMISSION DEFAULT. I TOOK THE CAR TO FORD AND THEY REPLACED THE CLUTCH. FOR ABOUT 2MTHS IT WAS FINE. THEN IT WOULDN'T ACCELERATE PROBABLY. THE CAR THEN STARTS TURNING OFF IN TRAFFIC AND I ALMOST WAS IN A CAR ACCIDENT. I THEN REPLACED THE BATTERY. THEN I FINALLY DECIDED TO TAKE IT TO FORD AND THAT'S WHEN THEY TOLD ME I NEEDED MY ENTIRE FUEL SYSTEM REPLACED. I CAN NOT AFFORD THAT AND I AM UNABLE TO PURCHASE AN EXTENDED WARRANTY WHICH WILL NOT EVEN COVER THE EXISTING ISSUES EVEN IF I DID PURCHASE IT. I CONTINUE TO DRIVE THE CAR BECAUSE MY CREDIT ISN'T GOOD ENOUGH TO OBTAIN ANOTHER CAR. I PAY A MORE EVERY MONTH AND I NEED SOME HELP.

THE VEHICLE KICKS FORWARD DURING BRAKING. IT FEELS LIKE THIS HAPPENS AFTER A FULL CHARGE THE FIRST TIME THAT THE REGENERATIVE BRAKING MECHANISM TURNS ON. I HAVE ALSO EXPERIENCED A STRONG KICK WHEN BRAKING AND GOING OVER A BUMPS, SUCH AS THE BUMPS THAT ARE ON LANE DIVIDERS.

MY STEERING LOCKED UP WHEN I PULLED AWAY FROM MY HOUSE, BUT I ORIGINALLY THOUGHT IT WAS JUST THE UNUSUALLY COLD MORNING. WHILE THE CAR WAS STILL DRIVEABLE, IT WAS EXTREMELY DIFFICULT, ESPECIALLY DURING TURNS. WHEN I TOOK MY CAR IN, I WAS TOLD THE ENTIRE RACK AND PINION STEERING HAD TO BE REPLACED, WHICH COSTS AROUND $2,000. THIS PROBLEM, CAUSED BY A SENSOR THAT CANNOT BE REPLACED ON ITS OWN BUT INSTEAD MUST HAVE THE ENTIRE STEERING REPLACED, HAS BEEN NOTED BY FORD AS A REOCCURRING PROBLEM TO THE POINT THAT MEMOS WERE SENT TO DEALERS TELLING THEM TO EXPECT CARS AT AROUND 50,000 MILES TO COME IN WITH THIS PROBLEM. MY CAR IS AT 52,000 MILES.

ON 4 SEPARATE OCCASIONS SINCE PURCHASING THIS VEHICLE ON 9/22/2017, THE CAR WHILE IN MOTION HAS ABRUPTLY AND UNEXPECTEDLY LOST ALL POWER AND ROLLED TO A COMPLETE STOP. WHEN THIS HAPPENS A WARNING INDICATOR ON THE DASH READS "STOP SAFELY NOW"! ONCE STOPPED, THE CAR IS UNRESPONSIVE AND CANNOT BE TURNED OFF OR RESTARTED. ONLY AFTER SEVERAL MINUTES OF WAITING (5+ MINS), THE CAR RESPONDS AGAIN, ALLOWING A RESTART. THANKFULLY, IN ALL FOUR INSTANCES, I HAVE BEEN TRAVELING ON CITY STREETS AND HAVE BEEN ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY, BUT THIS IS A VERY DANGEROUS SITUATION, AS THE CAR LOSES ALL POWER AND ONCE STOPPED IT WILL NOT RESPOND.

VEHICLE HAS EXPERIENCED SEVERAL INSTANCES WHERE A 'STOP SAFELY NOW' ERROR APPEARS ON DASHBOARD. WHEN STATIONARY, THIS PREVENTS VEHICLE FROM STARTING. WHEN IN MOTION, POWER STEERING IS DISABLED AND BRAKING IS MORE DIFFICULT. SEPARATELY, THE VEHICLE FREQUENTLY INDICATES AN ABS WARNING LIGHT WHILE DRIVING AT APPROXIMATELY 45 MPH IN CITY DRIVING. FURTHER ERROR MESSAGES OCCUR REGARDING LOSS OF TRACTION CONTROL, USUALLY OCCURRING AT AROUND 5 MPH IN NEIGHBORHOOD.