2014 FORD FOCUS ELECTRIC Complaints

TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE SHUTTERED AND SHOOK WITHOUT WARNING. THE VEHICLE WAS TAKEN TO WILLOW BOOK FORD (7301 KINGERY HIGHWAY, WILLOWBROOK, IL) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS DEFECTIVE AND THE CLUTCH ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 73,744.

OVER THE LAST 3 YEARS, THE VEHICLE DISPLAYS "STOP SAFELY NOW" AND ALL ELECTRICAL SYSTEMS SHUT OFF IMMEDIATELY AFTER OR SOON AFTER THE MESSAGE IS DISPLAYED AND THE CAR HAS COME TO A COMPLETE STOP. THIS OCCURS AT LOW CITY SPEEDS (20-30 MPH) AS WELL AS HIGHWAY SPEEDS (60-70 MPH) LEAVING THE DRIVER AND IT'S OCCUPANTS SITTING VULNERABLE TO BEING HIT BY MOVING TRAFFIC. THIS USUALLY OCCURS WHILE BRAKING TO SLOW OR STOP. THIS HAS HAPPENED 15-20 TIMES OVER THE LAST THREE YEARS. WE HAVE BROUGHT IN THE CAR FOR SERVICE FOR THIS SAME PROBLEM 3-4 TIMES EACH TIME BEING TOLD THAT THIS IS DUE TO VARIOUS REASONS (HARNESS, LOOSE CONNECTIONS, FAULTY CIRCUITS, ETC.). NO FIXES TO DATE HAVE PERMANENTLY FIXED THE PROBLEM. USUALLY, THE PROBLEM IS TEMPORARILY RESOLVED WHEN THE VEHICLE COMES TO STOP, IT'S PLACED IN "PARK" AND THE CAR TURNED OFF. AFTER A MINUTE OR TWO, IT CAN BE RESTARTED AS NORMAL. HOWEVER, SEEING AS THOUGH THIS HAPPENS RANDOMLY AT ANY SPEED, TAKING THE WORKAROUND STEPS DESCRIBED IS UNACCEPTABLE ON THE HIGHWAY OR AT INTERSECTIONS WHERE CAR OCCUPANTS CAN BE STRUCK AT ANY MOMENT BY ONCOMING TRAFFIC GIVEN THE FREQUENCY OF THE ISSUE.

WHILE BRAKING, THE "STOP SAFELY NOW" MESSAGE APPEARS AND ONCE STOPPED, THE CAR LOSES ALL MOTIVE POWER. OCCURRED FIRST IN NOV 2015 AND DEALER REPLACED WIRING HARNESS. PROBLEM RECURRED IN OCT. 2016 AND DEALER PERFORMED RECALL TSB. PROBLEM RECURRED A 3RD TIME IN NOV 2016 AND DEALER WAS ABLE TO REPLICATE FAILURE WHILE IN FOR SERVICE. "REPAIR" IMPLEMENTED DID NOT RESOLVE THE PROBLEM AS THE CAR HAD 4TH INCIDENT WHILE DRIVING OFF THE DEALER LOT. DEALER CURRENTLY HAS THE CAR AND IS IN COMMUNICATION WITH FORD.

TL* THE CONTACT OWNS A 2014 FORD FOCUS ELECTRIC. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A COMPLETE LOSS OF POWER. THE STOP SAFELY NOW WARNING INDICATOR ILLUMINATED. THE FAILURE OCCURRED APPROXIMATELY 4-5 TIMES PER DAY. THE DEALER COULD NOT REPLICATE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS 15,290. UPDATED 01/10/17*LJ UPDATED 6/25/18*JB

I DID THE UPDATE TO THE TCM BUT DID NOT FIX NOTHING MY TRANS STILL MESSES UP AND AROUND SAME TIME IT STARTED STEERING IS GETTING STUCK MAY BE STEARING PUMP FORD WILL NOT HELP AT ALL IV ONLY OWNED CAR FOR A YEAR SOON AS I GOT TO 60000 MILES IT STARED HESITATE JERKING I DID UPDATE LIKE IT SAID 2 DO IT WORKED FOR LIKE A HOUR THEN SAME PROBLEMS BUT IT GOT WORSE IT'S UNSAFE TO DRIVE AND FORD WANTS ALOT OF MONEY JUST TO CHECK IT OUT AGAIN THEN I CAN BARRELY CONTROLE MY CAR WITH THE STEARING WHEEL GETTING STUCK AND NO 1 CAN FIGURE OUT WHAT'S WRONG

I HAD YET ANOTHER "STOP SAFELY NOW" WARNING IN WHICH THE CAR COMPLETELY LOST POWER TO THE DRIVETRAIN WHILE IN MOTION. I HAD PREVIOUSLY TAKEN IN THE CAR FOR THE RECALL IN JANUARY AND WAS TOLD THAT WOULD RESOLVE THE ISSUE, BUT THE PROBLEM HAS POPPED UP AGAIN. THIS IS A VERY DANGEROUS THING TO HAPPEN TO HAVE A CAR SUDDENLY LOSE ALL POWER WHILE DRIVING IN THE MIDDLE OF THE ROAD. FORD HAS CLEARLY NOT FIXED THIS PROBLEM YET.

I WAS DRIVING ALONG AT FREEWAY SPEED, IN COMMUTE TRAFFIC, AND THE POWER SHUT DOWN AND AN ALERT SHOWED ON THE DASH "PULL OVER SAFELY". THERE WAS NO POWER LEFT IN MY ELECTRIC VEHICLE, SO I COASTED OVER TO THE SHOULDER. THE CAR WOULDN'T DRIVE. CAR WAS TOWED TO FORD, WHERE IT HAS TAKEN OVER 2 WEEKS, AND THEY ARE STATING THE WHOLE MOTOR NEEDED TO BE REPLACED. THERE ARE ONLY 17,000 MILES ON THIS CAR. I "GOOGLED" THE "PULL OVER SAFELY" ALERT, AND HAVE FOUND THIS SEEMS TO BE AN ONGOING PROBLEM WITH THIS CAR FOR MANY PEOPLE, AND THAT FORD HAD RECALLED OVER 2,000 FORD FOCUS EV CARS, MODEL YEARS 2011-2013, FOR THIS EXACT REASON.

VEHICLE SUBJECT TO CUSTOMER SATISFACTION PROGRAM 15N03 AND 16B02. AFTER TWO REPAIRS FOR RANDOM LOSS OF MOTIVE POWER, WITH TWO REPLACEMENTS OF HIGH-VOLTAGE WIRE HARNESS, CAR CONTINUES TO DISPLAY "STOP SAFELY NOW" WARNING ON DASH AND LOSS OF MOTIVE POWER. OBVIOUSLY A SAFETY HAZARD AS CAR HAS LOSS POWER IN TRAFFIC SEVERAL TIMES, FORTUNATELY WITHOUT INJURIES OR DAMGE. I AM RETURNING VEHICLE TO DEALERSHIP FOR THIRD TIME TODAY FOR SAME ISSUE. FIRST REPAIR WAS IN BEGINNING OF NOVEMBER, 2015 AND SECOND REPAIR WAS DONE AT THE END OF APRIL 2016.

SIX TIMES MY CAR'S ENGINE HAS STOPPED WORKING. EITHER I AM DRIVING AND IT GIVES ME A 10 SECOND WARNING BEFORE THE ENGINE SHUTS OFF OR I AM PARKED AND IT WON'T START UP PROPERLY. EVERY TIME IT GETS TOWED OR I TAKE IT TO THE DEALERSHIP, THEY TELL ME THEY HAVE UPDATED THE COMPUTER SYSTEM AND IT SHOULD BE FINE. FORD'S CORPORATE OFFICE HAS SAID RESULTS ARE INCONCLUSIVE AND THERE IS NOTHING THEY CAN DO TO HELP ME. AFTER DOING RESEARCH ONLINE, IT SEEMS LIKE THIS IS A COMMON ISSUE WITH THIS VEHICLE.

"STOP SAFELY NOW". WHILE DRIVING, POWER TO THE CAR COMPLETELY STOPPED MULTIPLE TIMES. "STOP SAFELY NOW" MESSAGE SHOWS ON INSTRUMENT PANEL. THIS HAS HAPPENED AT LEAST 7 TIMES. THE FIRST WHILE DRIVING 65 MPH ON THE FREEWAY IN FEBRUARY. LUCKILY I WAS ABLE TO GET OUT OF WAY OF TRAFFIC BEFORE IT CAME TO COMPLETE STOP. I TOOK IT TO FORD ON 2/24/16 AND THEY STATED THERE WAS A RECALL TO FIX THIS (I NEVER RECEIVED NOTICE OF RECALL). THEY MADE THE REPAIRS AND SAID IT WAS SAFE TO DRIVE. ON 4/18/16, THE CAR AGAIN COMPLETELY STOPPED AS I ENTERED AN INTERSECTION AND "STOP SAFELY NOW" MESSAGE APPEARED AGAIN. A SEMI-TRUCK BEHIND ME CAME TO A SKIDDING STOP, A FEW FEET FROM MY BUMPER. I WAS VERY LUCKY ONCE AGAIN TO AVOID AN ACCIDENT. I TOOK THE CAR TO NEWARK FORD AGAIN ON 4/18/16 AND THEY SAID THEY HAD TO UPGRADE THE SOFTWARE. I ASKED IF WAS SAFE TO DRIVE AND THEY SAID "ABSOLUTELY", THEY DON'T SEE ANY PROBLEM WITH THE CAR. ON 4/21, THE CAR AGAIN SUDDENLY STOPPED WHILE DRIVING 50MPH. THE SAME MESSAGE"STOP SAFELY NOW" APPEARED. PLEASE SEE ATTACHED PHOTOS OF THE LAST TWO TIMES THIS HAPPENED. I CALLED FORD CORPORATE OFFICE AND THEY SAID IF THE MECHANICS SAID THE CAR WAS SAFE TO DRIVE, IT WAS SAFE TO DRIVE. I SAID I DON'T FEEL SAFE SINCE THIS KEEPS HAPPENING AND THEY OBVIOUSLY DON'T KNOW WHAT IS WRONG. HE SAID IF YOU DON'T FEEL SAFE, YOU DON'T HAVE TO DRIVE THE CAR. I TOLD HIM THAT IS NOT A GOOD SOLUTION AS I AM PAYING FORD TO LEASE THE CAR AND NEED TRANSPORTATION. HE SAID THERE IS NOTHING FORD CAN DO, IT HAS TO GO THROUGH THE STATE, FORD IS NOT GOING TO DO ANYTHING FOR ME. HOW CAN I FEEL SAFE DRIVING A CAR THAT MIGHT SUDDENLY STOP AT ANY TIME?? I DRIVE 50 MILES EACH WAY TO WORK ON THE FREEWAY. I AM EXTREMELY SCARED THAT THIS PROBLEM IS GOING TO CAUSE ME TO GET IN A BAD ACCIDENT. WHY DOESN'T FORD ACCEPT RESPONSIBILITY FOR THIS CAR AND THE EXTREMELY UNSAFE ISSUES?