2014 FORD FOCUS ELECTRIC Complaints

I WAS BACKING OUT OF MY DRIVEWAY IN REVERSE WHEN I RECEIVED A "STOP SAFELY NOW" WARNING FROM THE CAR. THE CAR COMPLETELY SHUT DOWN POWER TO THE DRIVETRAIN AND I WAS STALLED IN THE MIDDLE OF THE ROAD AND UNABLE TO MOVE. LUCKILY THIS WAS ON A QUIET STREET BUT IF THIS HAPPENS ON THE FREEWAY IT COULD HAVE BEEN CATASTROPHIC.

WHITTIER CA BRIGHT MOTEL CAR STRUCK [XXX] BROKEN LEG 2 RODS IN LEG HE DROVE BLACK SILVER FORD FOCUS 2014 DMV HINDER ME FROM GETTING A IDENTIFICATION CARD LICENSE NO [XXX] WRECKLESS DRIVER WHITE MAN FROM LONG BEACH APPLE BEES STARBUCKS LONG BEACH CA VIN UNAVAILABLE INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB

TL* THE CONTACT LEASED A 2014 FORD FOCUS ELECTRIC. AFTER THE VEHICLE WAS CHARGED, IT WAS DISCOVERED THAT THE OUTLET HAD MELTED. THE MANUFACTURER WAS CONTACTED AND TOLD THE CONTACT THAT THERE MUST BE FAULTY WIRING AT THE RESIDENCE. AN ELECTRICIAN WAS CONTACTED AND STATED THAT THE WIRING WAS NOT FAULTY. THE OUTLET WAS REPLACED, HOWEVER, THE FAILURE RECURRED ON TWO OTHER OCCASIONS WHERE THE OUTLET MELTED AND WAS REPLACED. THE FAILURE ALSO OCCURRED AT THE CONTACT'S OFFICE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE CHARGING PLUG WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 14,000. UPDATED 01/12/16*LJ UPDATED 02/03/16*LJ *TR

THE VEHICLE WAS STATIONARY WITH NO POWER. THE VEHICLE WOULD NOT START AND DISPLAYED A YELLOW TOOL WRENCH THAT READ 'SEE MANUAL' AND THEN WOULD CHANGE TO A YELLOW TRIANGLE WITH A RED EXCLAMATION MARK THAT READ 'STOP VEHICLE SAFELY.' HAD THE VEHICLE TOWED TO AV FORD AND THEY HAVE BEEN NOTHING BUT UNHELPFUL. THEY STATE IT'S WATER INTRUSION TO THE CONNECTORS AND IS NOT COVERED UNDER THE MANUFACTURE WARRANTY AND TO FILE A CLAIM WITH MY AUTO INSURANCE COMPANY. THEY CANNOT PROVIDE ANY DIAGNOSTIC TESTING TO CONCLUDE THEIR WATER INTRUSION TO THE CONNECTOR'S THEORY. WE HAD A RAINSTORM THE DAY BEFORE I BROUGHT THE VEHICLE IN TO THEM. THEY ARE USING WATER INTRUSION DAMAGE AS A SCAPEGOAT TO FIXING THE REAL ISSUE WHICH IS A DEFECT TO THE POWERTRAIN CONTROL MODULE. FORD DID HOWEVER PROVIDE ME A WRITTEN ESTIMATE OF REPAIR FOR $33,160.42. THIS IS ABSURD AND IS MORE THAN THE CAR IS EVEN WORTH. THESE CARS CONTINUE TO HAVE THIS ISSUE DESPITE OF THE RECALL THEY HAD FOR THIS PROBLEM. FORD FOCUS ELECTRIC VEHICLES THAT WERE NOT PART OF THE ORIGINAL RECALL IN NOVEMBER 2013 ARE EXPERIENCING THE SAME COMPLETE LOSS OF POWER BECAUSE THE ISSUE HAS NOT BEEN FIXED.

19K MILES AND 2 YEARS INTO HAVING THIS CAR -- "STOP SAFELY NOW" SHOWS UP WITH A RED TRIANGLE ON THE DASHBOARD AND THE CAR SUDDENLY LOSES POWER WHILE DRIVING. IT HAPPENED TO ME ON FREEWAY WITH KIDS ON BOARD AND WAS VERY SCARY. FORD WOULD NOT HELP. MY CAR IS NOT ON RECALL LIST THOUGH THIS IS EXACT SAME ISSUE REPORTED ON NHTSA WEBSITE ABOUT THIS CAR. DEALER IS SUPER BUSY AND I DON'T EXPECT MY CAR TO BE LOOKED AT FOR DAYS. ITS REALLY FRUSTRATING TO BE HELD HOSTAGE ON THIS, BEING STUCK WITH NO CAR TO COMMUTE TO MY WORK WITHOUT ABSOLUTELY ANY FAULT OF MINE.

ON TUESDAY, SEPTEMBER 22, 2015, WHILE MY SON WAS DRIVING ON THE FREEWAY AT 65 MPH IN THE CARPOOL LANE, THE CAR SUDDENLY STALLED ON HIM AND LOSS ALL POWER TO THE CAR. A MESSAGE POPPED UP ON THE DASH IN AN ORANGE TRIANGLE STATED "STOP SAFELY NOW". SINCE HE WAS IN THE CARPOOL LANE, HE DID NOT HAVE ENOUGH TIME TO GET THE CAR OFF TO THE SIDE. HE WAS STRANDED IN A BUSY CARPOOL LANE AND ALMOST GOT REAR END FROM BEHIND WHEN THE CAR SUDDENLY CUT OFF ALL POWER AND CAME TO A STOP. THIS HAS PUT MY SON IN A GREAT DANGER SITUATION!!! HE COULD HAVE GOT REAR ENDED AND THE STALLING OF THE CAR COULD HAVE CAUSED A MULTI-CARS ACCIDENT IN THE CARPOOL LANE ON THE FREEWAY. SOMEHOW HE MANAGED TO ABLE TO RESTART THE CAR AFTER TURNING THE CAR ON, OFF AND OPENING THE DRIVER SIDE DOOR AND CLOSING IT SEVERAL TIME. THE CAR CONTINUE TO HAVE THE SAME PROBLEM ON AND OFF FOR THE NEXT COUPLE OF DAYS. WE FINALLY GOT THE CAR INTO FORD DEALERSHIP SEPTEMBER 24, 2015. AT THE TIME OF THIS REPORT, FORD DEALERSHIP HAS NOT CALL ME WITH A CAUSE FOR THE ISSUE. I ALSO NOTED THAT THERE WAS A RECALL FOR A SIMILAR ISSUE THAT WAS ISSUED FROM FORD FOR THE ELECTRIC VEHICLE FOR MODEL 2012 TO 2014. THE SERVICEMAN AT FORD DEALERSHIP TOLD ME THAT MY VIN NUMBER WAS NOT ON THAT RECALL LIST YET MY SON STILL ENCOUNTERED THE SAME ISSUE THAT WAS DESCRIBED IN THE NHTSA INVESTIGATION REPORT A COUPLE OF YEARS AGO. I DONT THINK FORD HAS DONE ENOUGH TO CORRECT THIS DANGEROUS PROBLEM.

"STOP SAFELY NOW" WARNING LIGHT CAME ON AT ~18K MILES, 17 MONTHS INTO OWNERSHIP, WHILE DRIVING ON EXPRESS WAY AT ~35 MPH. CAR POWERED OFF AFTER COMING TO A COMPLETE STOP AT NEXT STOPLIGHT, WAS STRANDED BEFORE INTERSECTION. CAR DID POWER UP AGAIN AND WAS DRIVEABLE AFTER OPENING AND CLOSING DRIVER DOOR, WAITING SEVERAL MINUTES, AND TURNED POWER OFF AND ON.

STOP SAFELY NOW ERROR MESSAGE APPEARS WHEN TRYING TO START THE CAR, OFTEN. THE ERROR DISABLES THE CAR. SOMETIMES THE CAR WILL WORK IMMEDIATELY AFTER RESTARTING AND SOMETIMES I JUST HAVE TO TRY AGAIN LATER IN THE DAY AFTER FINDING ALTERNATIVE MODES OF TRANSPORTATION FOR THE TIME BEING. MOST OFTEN OCCURS WHEN CONDITIONS OR DAMP LIKE EARLY MORNING OR FOLLOWING RAIN.

"STOP SAFELY NOW" WARNING AND MOTOR SHUT DOWN WHILE DRIVING ON CITY ROADS. THE CAR WAS PUSHED TO A NEARBY PARKING LOT. HAS BEEN AT THE DEALERSHIP FOR NEARLY 2 MONTHS DUE TO A BACKORDER OF A HIGH VOLTAGE POWER CABLE. FORD HAS BEEN UNHELPFUL AND IS NOT TAKING RESPONSIBILITY FOR THE PART BACKORDER. THEY ARE CLAIMING THE BACKORDER IS THE MANUFACTURER'S RESPONSIBILITY AND NOT THEIR OWN.

THE CAR STALLED WITH THE BIG TRIANGLE "STOP TO SAFETY" FLASHING. . IT STARTED STALLING AT EVERY STOP SIGNS AND SIGNALS. THIS HAPPENED SEVERAL TIMES WHILE THE KIDS WERE IN THE CAR AND THERE WAS NO WAY TO PULL TO SAFETY. THIS RESULTED IN SEVERAL TRAFFIC BACK UPS. THE INCIDENT REPEATED EVERY DAY AND FINALLY THE CAR WAS TAKEN TO THE DEALER ON JUNE 16. THIS IS THE SECOND TIME THE SAME INCIDENT IS TAKING PLACE. THE FIRST TIME IT HAPPENED WAS IN DEC, 2014. AS OF THIS DATE OF COMPLAINT, THE DEALER HAS NOT RETURNED THE CAR.