2018 FORD FUSION Complaints

Accident caused by brakes slipping and failing to stop even when pushed all the way down to the floor. Air bags failed to deploy. Resulting in a total loss estimate after accident.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, the engine overheated with the check engine warning light illuminated. The contact stated that the message that the engine was overheating was illuminated. The vehicle was restarted after the contact added coolant to the reservoir. The contact stated that after adding coolant to the reservoir, the failure recurred. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant had leaked into the cylinders, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired, and the contact was referred to the dealer for further assistance. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 155,000.

I was driving as normal I went to make a turn and out of nowhere my car would not turn and almost got smashed on the side of the car would not have swerved out of the way. There was no warning signs lights symptoms or anything one minute it was normal the next was what could have been a deadly situation. After getting a mechanic to diagnose it after removing the steering wheel, because initially was thought the steering column went out or broke, it was found out to be the middle of the steering wheel where it connects to the column that is suppose to be the shape of an Alan wrench was almost completely worn down to almost a flat circle. I cannot stress enough how scary and deadly this could have been to me and other motorist. This was verified by mechanics this is not normal wear and tear this has to be a defect.

Unknown. Car will not start, dashboard says overheating, white smoke was coming out of muffler but stopped and etc.

What component or system failed or malfunctioned, and is it available for inspection upon request? The engine experienced coolant intrusion, which is a known defect in certain Ford EcoBoost engines. My independent mechanic diagnosed the issue after I noticed significant engine performance problems. The affected components, including the engine block and cooling system, are available for inspection upon request. How was your safety or the safety of others put at risk? Coolant intrusion can lead to engine overheating, misfires, and in severe cases, engine fires. This significantly increased the risk to my safety and that of others on the road. Had I not addressed the issue promptly, a fire could have occurred while driving. Has the problem been reproduced or confirmed by a dealer or independent service center? The problem was confirmed by an independent, certified mechanic—not by a Ford dealership. The dealer failed to properly diagnose or even acknowledge the problem, which appears to be common based on other consumer complaints. Ford did not identify what was truly going on with the vehicle, despite clear symptoms. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Ford has not inspected the vehicle. The manufacturer was notified, but they declined to take responsibility or offer a solution. There was no inspection by police or insurance representatives, as the issue was caught before a fire or accident occurred. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Yes. The engine began running rough and hesitating under acceleration. I also noticed excessive white smoke from the exhaust, and the check engine light came on intermittently. These symptoms began appearing several weeks before the full diagnosis, and Ford service failed to address them accurately during prior visits

The engine is losing coolant on a daily basis; I keep gallons of it my car to keep it from running out. The safety risk is the vehicle hoses burst while driving in rush hour traffic and causing a worse delay and maybe injury to myself and passengers. I had the vehicle checked by an independent service station and they recommend a head gasket replacement or engine replacement, and the dealer just brushed me off with the head gasket may need replacing but it is not a recall item. It has not been inspected by any other agency. The check engine light is an on and off again problem -- and that's when the coolant is low the light comes on and when I refill it, it goes off. The vehicle coolant system is losing coolant every two days -- as of this date 4/28/2025, smoke comes from the oil filler cap area but none from the tailpipe. This is a frustrating situation and lawsuit waiting to happen situation that could easily be avoided -- They know it's a problem and want the consumer to reveal this frustrating and potential mega colossal problem to grow out of control.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle lost automotive power. The check coolant and engine warning lights were illuminated. The vehicle was inspected by a local independent mechanic who diagnosed a misfire coming from the engine. The vehicle was not repaired. The vehicle was later towed to a local dealer, where it was diagnosed with a coolant intrusion in cylinders #1 and #2. The vehicle was not repaired. Upon further investigation, the contact related the failure to Customer Satisfaction Program: 21N12, 22-2134, and 19b37; however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 98,207.

The check engine light came on and something about the cooling system. I can’t totally remember. The Service desk confirmed the eco boost engine has known issues of the cooling system which may cause the engine to go bad. Reported I needed a new engine and transmission. Then after they had started that job and after I put $1,500 down they called me back and said the radiator has issues from it all and needed changed as well. I asked him if all fords only lasted approximately a 100,000 miles or just this one and he responded that it is a known issue by ford and happens with this engine. It cost me approximately $15,000 out of pocket to get the car fixed. Within a week there were more “issues” with the engine and I am now being charged over $300.00 to fix this part that they didn’t change even though they put in a new engine.

Driver was driving at 55 miles per hour engine light illuminated. Car began to sputter and not drive. Ford Dealership mechanic,” DRIVEABILITY CONCERN, CUSTOMER STATES VEHICLE WILL NOT GO OVER 40 MPH AND HAS A MISFIRE PLEASE CHECK AND ADVISE. verfied engine is misfiring, hooked up scan tool and ran dets and found p0302 and p0316, #2 cylinder misfire and misfire and the first 1000 rev, ran a relitive compression test and found cylinder #2 is 25% diference than the other cylinders. pulled spark plug and put a boar scope in the cylinder and found a exhaust valve is missing a piece of the valve and the engine has ate the valve. recommend a ford long block” Owner was quoted $8553.37 for a used engine. Happened at 95,405 car is not drivable and unfixed. When owner asked what was the main cause the answers was “these cars just have bad engines”

We have a 2018 Ford Fusion EcoBoost. The engine started to run hot, we made an appointment to bring to dealer. Morning of the appointment car would not start. We had it towed to dealer. After several hours at the dealership they called to tell us the engine needed to be replaced, quote was $14,000. The issue they explained was coolant in the engine that corroded the engine and all parts. Not salveable, needed to be replaced. We have excellent service records on our car, always keep up with routine maintenance and have owned at least 10 Fords various makes and models. Never had an issue.