2010 FORD FUSION Complaints

DRIVING AT ABOUT 15 MPH STRAIGHT AHEAD, WENT OVER A VERY SMALL BUMP, A BIG NOISE AND THE FRONT END ON THE DRIVERS SIDE SUDDENLY DROPPED. INSPECTION REVEALED THE DRIVER'S SIDE FRONT SPRING HAD RUSTED OUT AND BROKEN NEAR THE BOTTOM CAUSING THE SPRING TO SLIP OUT AND PUTTING ALL THE WEIGHT ON THE STRUT CAUSING THE FRONT END TO COLLAPSE ON THAT SIDE. TURNS OUT THE FRONT PASSENGER FRONT SPRING WAS ALSO RUSTED EXTENSIVELY AT THE BOTTOM ALTHOUGH IT HAD NOT YET BROKEN. ENDED UP HAVING TO REPLACE BOTH FRONT SPRING/STRUT ASSEMBLIES. CONCERNED THAT IF THIS HAD BROKEN AT HIGHWAY SPEEDS OR GOING AROUND A SHARP CURVE, COULD OF CAUSED THE VEHICLE TO LOSE CONTROL. THINKING THAT THIS PROBLEM WOULD BE LIMITED TO NORTHERN STATES WHERE ROAD SALT IS USED MORE HEAVILY.

THIS COMPLAINT IS CONCERNING THE EPAS (ELECTRONIC POWER ASSISTED STEERING) WHICH WENT OUT WHILE IN-MOTION, FIRSTLY; WHILE DRIVING TO MY LOCAL DMV FOR ROUTINE PLATE RENEWAL, *BEFORE* I WAS SET TO BEGIN MY PLANNED DRIVE OF OVER 800+ MILES CROSS COUNTRY TO VISIT WITH MY SIGNIFICANT OTHER, THE EPAS WARNING INDICATOR FLASHED ACROSS MY DASHBOARD LED DISPLAY, AS WELL THE ADVANCETRAC SYSTEM INDICATOR LIGHT. ONCE I NOTICED THE WARNING, I BEGAN THE PROCESS OF MOVING OFF THE MAIN ROAD AND INTO THE PARKING LOT CLOSEST TO MY DMV- AS I'VE HAD SIMILAR PROBLEMS WITH THIS VEHICLE FALLING INTO "LIMP HOME" MODE REPEATEDLY AND SUDDENLY BEFORE THE ELECTRONIC THROTTLE BODY WAS DETERMINED TO BE THE REAL CAUSE AND WAS RECALLED. I WAS PREPARED TO NAVIGATE MYSELF TOWARDS A SAFE VANTAGE POINT AND FIND OUT WHAT WAS WRONG, BUT WHILE DOING SO I LOST ALMOST COMPLETE CONTROL OF THE POWER STEERING AS THE EPAS COMPLETELY GAVE OUT. I WAS THANKFULLY SAFE, HAVING DECIDED IT WAS BEST TO RENEW MY PLATES, BUT IF I HAD JUST DECIDED TO EMBARK ON MY PLANNED 14 HOUR DRIVE CROSS COUNTRY? I COULD'VE BEEN STRANDED, I COULD'VE BEEN IN A MAJOR ACCIDENT- SHOULD THE EPAS HAD GONE OUT ON THE HIGHWAY, I COULD HAVE DIED. FORD SEEMED EAGER TO DISPEL MY FEAR THAT THIS WAS A LARGER ISSUE, RATHER THAN AN ISOLATED INSTANCE, BUT IT'S CLEAR TO ME FROM ASSESSING SIMILAR PEOPLE'S EXACT SAME ISSUES WITH THIS MAKE AND THIS YEAR OF VEHICLE, IT'S NOT AN ISOLATED INCIDENT. IT'S A MASSIVE AND SYSTEMIC DEFAULT WITH THE ENGINEERING, PRODUCTION, AND IMPLEMENTATION OF THIS PARTICULAR ELECTRONIC SYSTEM. I COULD HAVE DIED. THERE IS NO JUSTIFICATION FOR THE LACK OF COMPETENCY IN THE ELECTRICAL ENGINEERING OF A MAJOR VEHICLE FROM THE STANDARD BEARER OF OUR AMERICAN AUTOMOTIVE INDUSTRY, THESE ARE PEOPLE'S LIVES WE'RE TALKING ABOUT.

POWER STEERING GOES OUT WHILE DRIVING. DASHBOARD LIGHTS INDICATE POWER STEERING IS OUT. VERY SCARY. PULLS EXTREMELY HARD TO LEFT AND RIGHT T ANY GIVEN TIME.

INTERIOR DOOR HANDLE SPRINGS BREAK CAUSING PEOPLE TO BE UNABLE TO EXIT THEIR CAR. WINDOW MUST BE ROLLED DOWN AND EXTERIOR HANDLE USED TO EXIT THE VEHICLE. BOTH INTERIOR DRIVER SIDE HANDLES (FRONT AND REAR) DOORS ON MY VEHICLE ARE CURRENTLY INOPERABLE. I CONTACTED FORD & WAS TOLD TO TAKE IT TO MY NEAREST DEALER FOR INSPECTION. UPON DOING SO, THE TECHNICIANS AND PARTS MANAGER INFORMED ME THAT THIS WAS A COMMON PROBLEM WITH THIS MODEL. THE REPAIRS WILL COST ME APPROXIMATELY 350.00 IN PARTS AND LABOR TO MAKE MY VEHICLE SAFE AGAIN. THIS CAR IS DRIVEN DAILY BY MY SPOUSE, IF SHE OR MY GRANDCHILDREN NEEDED TO EXIT THE VEHICLE QUICKLY THEY COULD NOT. MY FAMILY IS LITERALLY TRAPPED IN THE CAR. I WILL BE FORCED TO SPEND THE 350.00 DOLLARS TO KEEP MY FAMILY SAFE. IF FORD TECHNICIANS ARE AWARE OF THIS ISSUE, MY QUESTION IS "WHY HASN'T FORD ISSUED A RECALL FOR THESE HANDLES"

POWER STEERING HAS GONE OUT. THE TIRE PRESSURE LIGHT HAS COME ON AND BEEN ON. LUCKILY IT HAS HAPPENED AT HOME SO THE CAR WAS NOT MOVING. HOWEVER TO FIX THIS KNOWN ISSUE THE COST IS APPROXIMATELY 1500. I HAVE BEEN MAKING PAYMENTS ON THIS VEHICLE AND HAVE NOT BEEN ABLE TO DRIVE IT DUE TO THE COST TO FIX IT. I AM AWARE THAT THIS IS A KNOWN ISSUE NOT ONLY ON MY CAR BUT FUSIONS IN GENERAL.

WHEN I STARTED MY CAR THE LOW TIRE PRESSURE LIGHT CAME ON, BUT EVERYTHING SEEMED TO BE WORKING FINE. I DROVE A FEW BLOCKS ON CITY STREETS WITH NO PROBLEM, AND THEN THE STEERING WHEEL SUDDENLY BECAME TIGHT AND DIFFICULT TO MOVE AND THE ADVANCE TRAC LIGHT AND POWER STEERING LIGHT CAME ON. ABLE PULL OVER CAREFULLY, BUT NOT SAFE TO CONTINUE DRIVING. DIAGNOSED AS POWER STEERING FAILURE - HAD TO REPLACE RACK AND PINION.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE INTERIM RECALL NOTICE FROM THE MANUFACTURER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACT'S VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 05/04/17*LJ

WENT TO LEAVE FOR WORK 3-4-17, UPON STARTING CAR, SERVICE POWER STEERING ASSIST LIGHT ON AND UNABLE TO TURN WHEEL

POWER STEERING ASSIST FAULT LIGHT CAME ON AND LOST ALL POWER STEERING BACKING UP.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS) FOR THE FRONT PASSENGER INFLATOR; HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.