2018 FORD FUSION Complaints

Was driving and car started overheating. Looking at coolant levels, they were low. Refilled coolant and car started fine. Next day driving the vehicle, the engine shut down completely. Took the vehicle to Parks Ford dealership in Hendersonville NC to find the problem. I received a call from a service representative and he said there is a coolant intrusion into the cylinder or cylinders and the engine needs to be replaced. I asked to check for recalls and he stated none were found. I did my own research and found many vehicles with the 1.5 liter Ecoboost engine have had this issue and have had a recall in the past. I. Short, Ford has said they will not have my vehicle fixed due to the fact the 3 year warranty has expired and or 85,000 miles have been passed. I have financed this vehicle starting [XXX]. As of now my vehicle has almost 110,000 miles. Doing more research into this Ford has offered a fix for this. A new midi small block replacement and head gasket replacement. Doing more research into this, I have found the vehicle engine could possibly catch on fire if the coolant intrusion is not corrected. The Ford dealership quoted me $9,000 without tax to replace the engine. This just isn't doable. How can this not be a safety issue if the vehicle can and will shut off while driving and potentially catch on fire? Ford should replace the flawed engine design that they have been very well aware of. I am still making payments on this vehicle to own and I cannot risk driving it because it is used to transport my children and my wife, not with the safety factors involved. Help to have the manufacturer flawed design fixed to the updated design, that has no issues of the same, would help blue collard individuals a tremendous amount. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Fusion. The contact stated that while starting the vehicle, the check engine warning light illuminated, and the "WRENCH" symbol was displayed. The contact was unable to shift the transmission into drive(D). The contact had to wait for approximately 15 to 20 minutes before attempting to restart the vehicle before shifting into drive(D). The contact stated that the failure recurred, and the vehicle was towed to the dealer. The dealer was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 95,000.

At 135,815 miles, my 2018 Ford Fusion SE experienced a sudden transmission failure while driving, with no prior warning signs. The vehicle was towed to Certified Transmission, where technicians confirmed: Transmission fluid level was correct but black/degraded. Multiple failure codes were present. Transmission pump whined and stopped functioning. Diagnosis: Internal transmission failure (6/17/2024). The shop stated this issue is common in these transmissions. The entire transmission had to be replaced. At 141,164 miles, just 5,349 miles later, the engine shut off on the highway while driving, again with no warning lights. After pulling onto the shoulder, it restarted after 10 minutes but was smoking heavily. Coolant was critically low in the reserve tank. Diagnosis: Cracked cylinder head due to coolant intrusion, a known defect in 1.5L EcoBoost engines. I contacted Ford Customer Care about CSP 21N12, but they refused assistance since my vehicle exceeds 84,000 miles, despite this well-documented defect. Safety Concerns: Unexpected transmission & engine failure while driving creates a serious risk. Engine shutoff on the highway could have led to an accident. Coolant intrusion in 1.5L EcoBoost engines is a known issue, yet Ford has failed to notify all owners. This issue affects many owners and creates major safety risks. I urge the NHTSA to investigate and consider a mandatory recall to prevent further incidents.

The contact owns a 2018 Ford Fusion. The contact stated while driving at an undisclosed speed, there was white smoke coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken back to the residence. A dealer was contacted and informed the contact that the failure was a known issue and that the engine needed to be replaced; however, there was no recall on the VIN for the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 120,000.

Transmission cable shifter bushing was defective and popped off of transmission shifter. This subsequently caused the transmission control module to overwork and fail.

No power stearing, Steering Gearbox malfunction. Power steering going out while driving is a major safety issue. Yes dealership confirmed issue and ordered parts for repair Ford dealership inspected issue and said that it needed repaired. Power steering went out while driving almost causing an accident. No warning, lights came on when the power steering went out saying that there was a power steering fault.

On 4 occasions, the car has shut off while moving and in traffic. A dashboard message appears, saying "full accessory mode". After coming to a stop, the car will immediately restart. My obd reader shows no error codes. The car has 18,000 miles on it and this problem occurs randomly. It happened first when the car was a few weeks old. I took it to dealer and they found no problem. Ot has happened 3 times since then. This problem has been reported at least 15 times on the ford fusion sport forum.

The contact owns a 2018 Ford Fusion. the contact stated that there was excessive movement in the steering when the steering column was making a clicking sound while turning to the left. The contact stated that while turning to the left, the steering wheel was seized, and the contact had to use excessive force to turn the steering wheel to the left. While pulling out of a parking space, the advance track mode and power steering loss messages were displayed on the instrument panel. The vehicle was taken to a certified mechanic who diagnosed that the steering had failed and replaced the lower control arm, tie rod, and rack and pinion on the driver's side of the vehicle; however, the failure persisted. The dealer was contacted and confirmed that the VIN was not under recall. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was approximately 111,000.

The contact owns a 2018 Ford Fusion. The contact stated while driving 15 MPH, the check engine warning light illuminated, and the vehicle started hesitating. The contact attempted to restart the vehicle and the vehicle failed to respond as needed. The vehicle was taken to the dealer where it was diagnosed with coolant intrusion in cylinder #2, and the engine needed to be replaced. The dealer was contacted. The vehicle was not repaired. The contact related the failure to TSB: 20-2100 (Coolant in Cylinders, White Exhaust Smoke, And/or Illuminated MIL); however, the VIN was not included in the service bulletin. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the TSB. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 150,000.

The contact owns a 2018 Ford Fusion. The contact stated that while driving at 35 MPH, the temperature gauge began to indicate that the vehicle was overheating, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that coolant intrusion into various cylinders had resulted in damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA hotline for assistance. The failure mileage was 103,500.