2016 FORD FUSION Complaints

My car is having a problem with the a coolant intrusion into the intake so coolant is leaking into the engine, this being said there was a recall for my car a while ago when I did not own the car and I believe it was never replaced or taken care of. When I went to the ford dealership they are saying that there is no recall for my car. The car misfired once which is one of the symptoms, I got my spark plugs replaced, my check engine light came on again for a different problem, I got my intake replaced it ran fine for 4 days and now I am back with the same problem 4 days later. Doing some research I believe that there is a cracked cylinder head or failing gasket. Ford did have a recall on my engine coolant intrusion but like I said prior they are saying there is no recall for my engine which is why I am confused about it. All of my engine problems are leading to this recall that was never fixed on my car or was looked over in my engine. Any help on this would be great thanks

The engine experienced a piston misfire that occurred internally, causing a fracture within the engine block. The resulting damage allows oil intrusion into the spark plug chamber. This constitutes a mandatory safety concern that requires immediate attention.

The rear backup camera system on my 2016 Ford Fusion S has failed and no longer displays an image when the vehicle is placed in reverse. The screen remains completely black and does not activate. The backup camera previously worked normally before this failure. The issue appears to be related to the backup camera or associated electrical/display system, and the component should be available for inspection upon request. This malfunction creates a safety risk because the backup camera is necessary to see obstacles, pedestrians, and other vehicles behind the car. Without a functioning backup camera, rear visibility is significantly reduced, increasing the risk of a collision, especially in parking lots and residential areas. The problem occurs every time the vehicle is placed in reverse. The issue has not yet been confirmed by a dealer or independent repair facility. The vehicle has not been inspected by the manufacturer, police, or insurance representatives. There were no warning lights or messages prior to the failure. The screen began failing and now remains completely black when in reverse. The exact date the issue began is UNKNOWN.

I am requesting formal escalation and review of my case due to a repeat failure of a safety recall component that has rendered my vehicle unsafe and not safely operable. My vehicle is a 2016 Ford Fusion. In 2024, a door latch safety recall repair was completed at an authorized Ford dealership. The same door latch has now failed again, causing the door to not close or latch at all, creating the same safety condition the recall was intended to correct. Both the dealership and Ford customer service have declined assistance on the basis that the recall repair was previously completed. However, this is not a new or unrelated issue — this is a repeat failure of the same safety-critical component addressed under the recall. This condition presents an ongoing safety risk, and the vehicle cannot be used safely in its current state. I have already filed a formal complaint with NHTSA documenting this repeat failure and Ford’s refusal to repair the issue. At this time, I am requesting: Review by a supervisor or escalation specialist Consideration for goodwill or recall-related assistance Resolution of this repeat safety defect without cost to me Please provide: Confirmation that this case has been escalated A written response explaining Ford’s position Any options Ford is willing to offer to address this safety concern I am requesting this review in good faith and hope Ford will stand behind its safety recall repair when the same defect has clearly reoccurred. Thank you for your time and attention. I look forward to your response. Sincerely, [XXX] & [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

We had the door latch recall fixed just over a year ago and now our door won't close. The latch is broken again and it needs to be fixed FREE

The contact owns a 2016 Ford Fusion. The contact stated that the driver's and passenger's side rearview mirrors' blind spot detection system was inoperable. A message advising that unknown sensors were inoperable was displayed intermittently, and the contact was required to press "OK". Additionally, a message advising that unknown sensors were inoperable was constantly displayed on the instrument panel. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera image was distorted or blank while in reverse(R). The vehicle was taken to the dealer, where it was confirmed that the part to do the recall repair was not yet available. The contact stated that while reversing at approximately 5 MPH, the failure recurred, causing the vehicle to crash into a pole. The contact stated that the rear bumper was damaged. There was no injury sustained. The vehicle was taken to an autobody repair shop, where the contact was informed that the rear bumper needed to be replaced. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 45,000.

The contact owns a 2016 Ford Fusion. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders. The dealer determined that the engine needed to be replaced. The vehicle was not repaired and was taken back to the residence. The contact stated that the vehicle had failed to start. The message "See Owner's Manual" was displayed. The contact related the failure to the Customer Satisfaction Program: 21N12 (Short Block Replacement After Coolant Intrusion). The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.

Complete loss of power steering. Service advancetrac light on Hill assist not available 2016 fusion but is not included in the recall. Car was sold to me and is registered in Pennsylvania, the salt belt. Ran scanner got codes U0240 and C102D. Clear codes, immediately get power steering back. Slowly lose power steering again, until complete failure. Super unsafe, first time this happened I was on the turnpike with my son. Speed limit is 70 m.p.h. I had to go 40 with my 4 ways on. Barely had control of my car. Very scary.

Transmission started whining from the pump and then immediately lost power/acceleration. Electronic diagnosis found code P0733 for incorrect gear ratio for 3rd gear. Dealership recommends torque converter replacement and transmission overhaul. Fine metal debris found in transmission fluid sample. Estimate $5,500 and occurred at 110,000 miles on odometer.

The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention). While driving at an undisclosed speed, the vehicle started running rough. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who retrieved DTC: P0302 (Misfire in Cylinder #2). The vehicle was taken to another independent mechanic, who retrieved the same code and informed the contact that cylinder #2 ignition coil and spark plug needed to be replaced. The vehicle was repaired. While driving, there was white smoke coming from the tailpipe, but the vehicle was still running rough. The engine overheated, and the contact pulled over and added additional fluids to the engine. The vehicle was taken to the local dealer, where it was diagnosed with coolant intrusion, and the engine needed to be replaced. The vehicle was not repaired. The contact obtained an extended warranty, but the claim was denied due to not meeting the mileage requirements. While driving at 35 MPH, the vehicle stalled. The vehicle was towed to the residence. The manufacturer was not notified of the failure. The approximate failure mileage was 138,000.