2010 FORD FUSION Complaints

TL* THE CONTACT OWNS A 2010 FORD FUSION. WHEN ATTEMPTING TO UNLOCK THE VEHICLE, THE DOORS FAILED TO UNLOCK PROPERLY. THE CONTACT HAD TO REACH OUT THE WINDOWS AND USE THE EXTERIOR DOOR HANDLES TO EXIT THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V384000 (AIR BAGS) AND ANOTHER ONE FOR THE FUEL SYSTEM. THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE NHTSA CAMPAIGN NUMBER FOR THE FUEL SYSTEM WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.

I WAS DRIVING AND I LOST STEERING I HAD HAD NO CONTROL OF MY VEHICLE I ALMOST CRASHED INTO ANOTHER VEHICLE ON A SEMI BUSY STREET, THEN THE SERVICE POWER STEEING NOW LIGHT CAME ON. I HAD NO STEERING I CAME TO A STOP PUT THE CAR IN PARK AND RESTARTED IT. THE SERVICE POWER STEERING NOW LIGHT CAME BACK ON. I COULD NOT GET THE STEERING BACK I COULD NOT TURN THE WHEEL. MY HUSBAND HAD TO COME GET THE CAR BECAUSE IT WAS TO HARD FOR ME TO STEER. I HAD TO HAVE MY CAR TOWED MORE THAN 60 MILES BECAUSE WE DONT HAVE A DEALERSHIP WHERE WE LIVE. THE SERVICE TECH CALLED ME TO LET ME KNOW IT WAS A FAILURE ON THE POWER STEERING AND THE COST WAS AROUND 2500.00 TO REPLACE IT.

TL* THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER STEERING. THE POWER STEERING AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC STEERING ASSIST ASSEMBLY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 69,784.

WHILE IN MOTION DRIVING AT HIGHWAY SPEEDS, THE VEHICLE'S ENGINE STOPPED RESPONDING TO THE ACCELERATOR. THE WRENCH AND BATTERY LIGHTS CAME ON AND THE CAR LOST DRIVE AND ELECTRICAL POWER (NO POWER BRAKES OR POWER STEERING). AFTER ROLLING TO A STOP, THE CAR COULD BE RESTARTED FOLLOWING A FEW MINUTE PAUSE. THIS HAS HAPPENED THREE TIMES

I RECEIVED A RECALL ON THE FUEL SYSTEM OF MY 2010 FUSION. I TOOK MY CAR TO THE DEALERSHIP IN APRIL 2016. THEY INSPECTED THE SYSTEM AND SAID EVERYTHING WAS FINE. NO PARTS WERE REPLACED. A FEW MONTHS LATER, MY CHECK ENGINE LIGHT CAME ON, INDICATING THAT THERE WAS A PROBLEM WITH MY FUEL SYSTEM. THE RECALL WAS ON THE CANISTER PURGE VALVE, WHICH IS THE EXACT PART THAT NEEDS TO NOW BE REPLACED. I RETURNED TO THE SAME DEALERSHIP AND ASKED WHAT THEY WERE GOING TO DO TO FIX IT. THEY SAID THAT THEY COULD NO LONGER FIX THIS PROBLEM UNDER THE RECALL BECAUSE THEY HAD PREVIOUSLY INSPECTED IT, AND IT WAS FINE. THIS IS NOT A PROBLEM THAT SHOULD OCCUR ON RELATIVELY NEW CARS, AND FORD HAS ALREADY ADMITTED TO PUTTING IN FAULTY CANISTER PURGE VALVES. I CONTACTED FORD CUSTOMER SERVICE AND HIT ANOTHER DEAD END. BOTH CLAIM THERE IS NOTHING THAT CAN BE DONE BECAUSE IT IS NOT AN "OPEN RECALL". I AM FILING THIS COMPLAINT BECAUSE IT SHOULD BE AN OPEN RECALL. JUST BECAUSE A CRACK HAD NOT FORMED IN APRIL, DOESN'T MEAN THAT THE EXACT PROBLEM THAT COULD CAUSE A CRACK TO FORM DIDN'T EXIST THEN. THE DEALERSHIP MISSED THE PROBLEM, AND NOW FORD IS NOT BEING HELD ACCOUNTABLE FOR THEIR MISTAKE IN MANUFACTURING.

POWER STEERING. THIS IS 7TH TIME I TAKING MY CAR TO THE DEALERSHIP IN THE PAST 2 YEARS, AND 3 TIMES THIS JUST PAST MONTH. IVE BEEN TOLD I NEW STEERING WHEEL HAS BEEN PUT ON AND THE SAME ISSUE KEEPS COMING BACK. I HAVE NEVER HAD ANY OTHER PROBLEMS WITH MY CAR BESIDES THE [XXX] POWER STEERING FAILING. WHAT IS FORD GOING TO DO ABOUT THIS.!!!!!!? OR ARE THEY WAITING FOR SOMEONE TO DIE BEFORE THEY DO SOMETHING ABOUT IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

I BOUGHT A 2010 FORD FUSION FROM PLANET SUZUKI DEALERSHIP IN 2014. I DIDN'T HAVE ANY REAL PROBLEMS FOR 2 YEARS. I AM LEASING THIS VEHICLE FOR $22000. HOWEVER, IN SEPT 2, 2015 THE POWER STEERING RACK WENT. I BROUGHT IT TO THE DEALERSHIP TO BE FIXED AND THEY TOLD ME THERE WAS NO WARRANTY ON IT. MY FINANCE COMPANY FINANCED THE PAYMENTS OF $870 IN MY WEEKLY PAYMENTS. THE DEALERSHIP INFORMED ME, IT WOULD BE A NEW POWER STEERING RACK PUT ON. BUT, 3 WEEKS LATER THE POWER STEERING WENT AGAIN. THIS TIME THE DEALERSHIP FIXED IT, BECAUSE THERE WAS A WARRANT ON THE PART. THEN 6 MONTHS LATER IT WENT AGAIN IN JUNE23, 2016. BUT THIS TIME THEY WOULDN'T FIX IT ,CAUSE THEY TOLD ME THE WARRANTY WAS EXPIRED, CAUSE I WENT OVER 22000 MILES. THEY SAY THEY DON'T NO WHAT KEEP CAUSING IT TO GO OUT! I FEEL LIKE IF IT WENT OUT 3 TIMES IN 9 MONTHS, IT SHOULD GET FIXED AND NOT BY ME AGAIN. THEN I FOUND OUT THERE IS RECALL ON THE POWER STEERING RACK. HOWEVER, I DON'T KNOW IF THAT PERTAINS TO MY 2010 FORD FUSION. THE DEALERSHIP DID NOT DISCLOSE TO ME THERE WAS ANY RECALLS ON MY VEHICLE. I CAN'T AFFORDD TO PAY $2500-$3000 FOR THE POWER STEERING FOR A BRAND NEW ONE TO BE PUT ON, AS WELL AS MAKE MY WEEKLY PAYMENTS ON THIS VEHICLE. THE FIRST TIME THE POWER STEERING WENT OUT ON MY I WAS ON THE HIGHWAY, WITH MY DAUGHTER AND GRANDDAUGHTER, AND WE ALMOST ENDED UP HAVING AN ACCIDENT.

MY VEHICLE WAS STATIONARY, SETTING IN A PARKING LOT. WHEN I WENT TO BACK OUT OF A PARKING SPOT, I GOT AN INDICATION ON MY DASH "POWER STEERING FAULT" AND THE STEERING WHEEL WAS UNMOVABLE.

TL* TAKATA RECALL. THE CONTACT OWNS A 2010 FORD FUSION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.